Education

Associates Degree in Science: Office Technology

(Graduated Dec. 2011)

Trident Technical College, Charleston, SC

Microcomputers Certification

(Completed Dec. 2011)

Trident Technical College, Charleston, SC

Microcomputers Expert User Certification

(Completed Dec. 2011)

Trident Technical College, Charleston, SC

A+/Networking+ Certification

(Completed Dec 2013)

Trident Technical College, Charleston, SC

Personal Attributes

Excellent Typing skills >60+wpm

Proficient Organizational skills

Proficient with Microsoft Office: Word/ Power Point/ Excel/ Access/ Outlook

Proficient with the computers and programs

Diligent and Excellent work ethic

Excellent Oral and Written Communication skills

Excellent Customer Service Skills

Proficient in Travel Arrangements

10 KeyStroke

Computer Skills

Proficient in Microsoft Office 2003, 2007, 2010 and Office 365: Word, Excel, Access, Power Point, and Outlook. Word Processor, Data Entry, Proficient with Windows: 95, 98, 2000, XP, XP Professional, Windows Vista, Windows 7; Windows 8 and 8.1; Ideal Scan, Application Xtender, Scan Xtender, Simple32 LAN Client, A.S. 400, and Ghost 32, Imaging, Restoring

Proficient with all the Peripherals of a computer; proficient trouble shooting computer problems and fixing them, and replacing different parts of a computer: Motherboard, Ram, CD Rom drives, Ethernet Cards, Video Graphics Cards, Sound Cards, etc. to include Soldering Capacitors.

I am also proficient with all extensive office equipment, Printers, and Scanners as well as trouble shooting problems, correcting or repairing them.

Work History

Mar 2013 - Current TDS-PGS/ Parker Aerospace Tech Corp Moncks Corner, SC

Data Technician

Gathered and Compiled Engineering Data, and Intrigrated it in the Solumina Program.

Trained Plant Employees on Use of the Solumina Program

Plant Inspector

Aug 2013 – Mar 2014 Trident Technical College Charleston, SC

Help Desk Technician

Restored and Repaired desktop and laptop computers and tablets

Imaged hard drives using the Ghost Client

Repaired and replaced internal components of a computer on location

Fixed computers remotely

Worked with the network team on a few projects.

Excellent Customer Service

June 2012 – Feb 2013 R.A.C Mount Pleasant, SC

Assistant Manager

Backed up, repaired and restored all returned computers to factory conditions.

Responsible for creating and checking in purchase orders delivered

Ensured smooth operation by covering stations as needed

Provided outstanding customer service

March 2010 – April 2012 WM Services Saint Stephen, SC

Office Manager

Responsible for trouble-shooting a range of common workstation problems

Responsible for payroll and accounting

Responsible for obtaining purchases and purchase orders

Responsible for making sure the Office ran effectively and efficiently.

May 2007 – February 2011 Berkeley County Government Moncks Corner, SC

Administrative Specialist 2

I was the Program Administrator for the Application Xtender and Ideal Scan Program throughout the county, Including Setting up user accounts, rights and privileges. Including updates, patches, trouble shooting, installation and repairs

Responsible for Creating and Scheduling Records Destructions for each Department through-out the county, according to the Laws set by the Federal and State Government

Responsible for implementing and maintaining the Retention Laws set by S.C. Department of Archives and History

Mar 2000 – Oct 2006 Lowcountry Home Specialist Mount Pleasant, SC

Administrative Specialist

Responsible for payroll and accounting accuracy

Produced and created documents and spreadsheets

Responsible for obtaining purchases and purchase orders

Managed the office to ensure efficiency

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