Fatima Dejesus

**** ******** ** #***

Dallas, TX 75231

214-***-****

acqxyk@r.postjobfree.com

Summary

I am an experienced customer support specialist and travel coordinator who has been able to successfully identify, execute, and exceed goals for my teammates and clients. I possess full professional proficiency in bilingual in English and Spanish, something that has given me a competitive advantage when it comes to communication and outreach.

Most recently, I contributed my talents to the support team at one of the fastest growing ecommerce companies in the world. I’ve traveled to far-off places to direct and coordinate travel arrangements on-site for top collegiate sports programs. In my retail career, I exceeded sales goals and embraced my creative side in visual merchandising.

My collective experience in these industries has given me invaluable lessons in business ethics, communication, and teamwork. Ultimately, I understand how the value of connecting with people can drive revenue.

Major Qualifications

Tenured customer service representative with ability to handle adverse situations.

Bilingual communications specialist. Full professional reading, writing, and verbal proficiency in English and Spanish.

Proven leadership, organizational, and communicative skills through years of ecommerce & agency experience.

Travel management expert that plans and executes all phases of the travel process.

Professional Experience

Signazon.com (Dallas, TX)

Client Relations Specialist

August 2014 - May 2015

Maintained a working knowledge of product line, process, delivery time, and customer service processes. Provided excellent customer service to all customers in every circumstance.

Promptly responded to customer inquiries via phone, e-mail, and on-site.

Worked closely with customers to address claims and find mutually beneficial solutions within 24 hours.

Personally followed up and reviewed reprint orders to ensure customer satisfaction.

Investigated the cause of claims, identified problem materials and processes,

and provided suggestions to HR for improvement.

Coordinated with shipping vendors as needed for packages that have been lost, damaged, or misdelivered with incorrect address information.

Quality assured finished product before orders and reprints are shipped.

Anthony Travel (Dallas, TX)

Customer Service Representative III

August 2010 - May 2014

Primary voice of communications for Spanish-speaking clientele; supervised eight-person customer service representative team.

Translated all Anthony Travel written marketing and web communications into professional Spanish copy.

Trained new associates in Anthony Travel policies and procedures.

Exercised working knowledge on all office events and services; communications support primarily via email and phone communication.

Traveled on-site to coordinate clients’ accommodations such as check-ins, receptions and transportation services. Maintained and updated event manifests such as area maps, audits, rooming lists, and hotel amenities grid.

Managed all areas of Anthony Travel’s proprietary reservation system including hotel inventory, rooming lists, and all additional tour items.

Worked with event team to initiate outbound calls, prepare, and send email blasts.

Metropark (Dallas, TX)

Style Consultant

June 2008 - October 2010

Met daily, weekly, and monthly sales goals.

Exceeded key performance indicators such as conversion, transaction, and units per transaction goals.

Maintained loyal customer base via captured emails and contact information in personal client book.

Visual merchandising: participated in all floor sets and inventory audits during tenure; organized back-stock and deployed new clothing shipments.

Education

Richland College (Dallas, TX)

Associate of Arts

June 2013 - December 2015 (est.)

References

Available upon request.

Please visit my LinkedIn page for additional career experience and peer recommendations: http://www.linkedin.com/in/fatimadejesus/

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