LASHONDA HUGGINS

**** ******** ***, ***, ** *****

• 225-***-**** • e-mail: acqxws@r.postjobfree.com

QUALIFICATIONS • Strong organizational and detail-oriented skills

Excellent interpersonal and communication skills

Experienced with Microsoft Word, Excel, PowerPoint, Access (2003/2007/2010/2013)

Microsoft Office 365

Experience with Microsoft Outlook (2003/2007/2010/2013).

Excellent knowledge in computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, and modems.

Track Daily Operations

Managerial Applications of Info Technology

Project leader or team leader Software Development Life Cycle

Documentation and Setup

Excellent interpersonal, written and oral communication skills

Highly experienced in procedures for installing, configuring, upgrading, troubleshooting and repairing software applications, hardware and peripherals.

Effectively handles multiple tasks simultaneously

Demonstrated ability to acquire and apply knowledge rapidly

Independent; work with minimal supervision and contribute to a team

Knowledge of SQL

Working knowledge of DNS

EDUCATION Clark Atlanta University Atlanta, Georgia

B.S., 2007 - Computer Information Systems

Pensacola Junior College Pensacola, Florida

A.A., 2003 - General Studies

CERTIFICATION A+ Certified, 2009

Dell Certified, 2009

TECHNICAL SKILLS Software Application: Operating Systems:

Ms Office Suite 2007/2010/2013 Novell 3/4/5 MS Visio / PCAnywhere Windows XP/VISTA/7/8 WebEx / Bomgar Exchange 2012 Server

MS Project / Acrobat X Windows Server 2008/2012

Dameware / VNC

Hardware Experience: Networking:

IBM Hewlett Packard TCP/IP NetBIOS Compaq Visual Equipment Peer to Peer LAN/WAN connectivity

Dell Assorted Audio Fiber connectivity

Gateway Assorted peripherals Structure Ethernet

Cisco Routers and Switches

REPAIR &

DIAGNOSTICS Desktop, Laptop, & Printer

EXPERIENCE Computer System Analyst/State of Georgia 3/2014-5/2015

RMS Computer Corporation Atlanta, GA

Project Lead Team of 5

Perform mailbox migrations from Groupwise to Exchange.

Migrate over 1,000 Users to Active Directory

Project lead planning, executing, and finalizing the scope and time for project completion and scheduling technicians for project needs.

Create status reports and troubleshoot and resolve migration issues.

Project lead configuring hardware and software, matching technology to users' needs, monitoring and testing the system in operation and troubleshooting problems after implementation for the state agency of Georgia DHR/DHS, DCH, GDC, DDS, OPB, SAO, DOAS, DNR, and DJJ.

Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems flipping profiles, as well as joining client to the domain.

Oversee and manage projects.

Configure, installed and manage Microsoft Exchange Environment.

Strong communication, presentation, analytical and problem solving skills.

Use object-oriented programming languages, as well as client/server applications development processes and multimedia and Internet technology.

Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.

Deploy custom windows 7/8 images using MDT Deployment Workbench.

Create simple scripts to automate repetitive tasks.

Wipe data from end of life IT assets.

Maintained communication with 5 team members daily.

Train staff and users to work with computer systems and programs

Expand or modify system to serve new purposes or improve work flow.

Interview or survey workers, observe job performance and/or perform the job in order to determine what information is processed and how it is processed.

Determine computer software or hardware needed to set up or alter system.

Install and configure Microsoft Office 2003-2013 and office 365.

Configure outlook 2003-2013

troubleshoot and train office 365.

Close ticket with Maximo or Dell Quick-base.

Travel Extensively.

Information Technology Technical Support Specialist III 12/2011-12/2013

DOC-Louisiana State Penitentiary Angola, Louisiana

Installed and provided day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, and procedural problems.

Researched, tested and documented network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware

Compiled and maintained documentation of all hardware and software configuration.

Assisted in implementing a communications system connecting the various components of an enterprise network.

Managed several projects.

Oversaw the training of all IT personnel.

Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.

Managed Microsoft Active Directory users and passwords.

Performed assigned tasks of increasing complexity in the installation and maintenance of system software packages.

Supported over 200 end users.

Worked with Executives on troubleshooting their blackberries, iphones, tablets, and computers.

Performed software and hardware troubleshooting on Executive Wardens computer for proper use.

Monitored daily production runs for the technical support unit (i.e., disc backups, database verification, and reports).

Installed software and hardware in order to manage, monitor and otherwise support an extensive computer system network.

Installed and maintained maintenance on all printers and copiers (i.e., Xerox, HP, and Dell).

Provided formal and informal staff training in different settings as appropriate on all hardware, software, peripheral equipment, telephones, and mobile devices.

Performed upgrades and data migration from XP OS to Windows 7 OS.

Community Healthcare System - Desktop Support Tech I 7/2011-10/2011

Experis Munster, Indiana

Support over 2000 end users

Perform troubleshooting on Windows XP/Vista/7

Receive high volume calls daily to provide application support and guidance for the roll-out of the new EPIC medical records system for the 3 hospitals, clinics and physician practices within the Community Healthcare System.

Provide remote first and second level, technical support in a Windows environment to internal customers via phone, email and voice mail in a prompt and professional manner.

Actively work with Active Directory for troubleshooting workstations and printers, unlocking accounts, resetting passwords, and modifying member groups when approved.

Perform troubleshooting on software such as AS\400 and Microsoft office products.

Performed password resets in many Medical software applications such as Epic, Meditech, Affinity, Sovera, Midas, Picis, iSite, etc.

Utilizing programs such as Remote Desktop, VNC, and Dameware to gain remote access client computers for troubleshooting and installation.

Installing software, ghosting/reimaging PC's, testing PC functionality, documenting settings and backing up data on special project teams for PC deployment.

Experience supporting Citrix and VPN remote access and utilizing and/or supporting remote desktop diagnostic tools such as VNC, Dameware, GoToAssist, and GoToMyPC to provide support to remote end users.

Escalate complex incidents and problems to the appropriate team established in the escalation guidelines.

Utilize Oracle CRM ticketing system to create, update, and close tickets.

Remote Support Technician (Work at Home) 6/2010-7/2011

BlueSpades Staffing, LLC Atlanta, Georgia

Support AT&T customers remotely from home base office.

Perform troubleshooting on Windows XP/Vista/7.

Performed software updates, installations, and troubleshooting.

Assisting in DSL modem bridging and configuration of different routers such as Cisco routers, Netgear routers, D-link router, etc.

Printer configuration, installation and troubleshooting.

Create, manage, and escalate Helpdesk Tickets in SAFELink Enterprise Pip ticketing system.

Assisted customers in setting up game consoles, ipads and tablets, and wireless printers.

Troubleshoot and configured TV, DVD, and Bluray Player devices to wireless connection

Configured and troubleshoot wired or wireless DSL modems.

Windows and Mac operating system Troubleshooting, repair, and reinstallation

Used virus removal tools to remove Malware, Trojans, Spyware, Root kits, and Adware.

Addition of computers and consumer electronics to existing wireless networks.

TCP/IP connection setup, configuration, and troubleshooting.

Installation of utility, productivity, and security software.

Performed AT&T password resets for AT&T customers.

State of Georgia Contract - Service Desk Analyst 1.5 9/2009-6/2010

APN Software services, Inc Smyrna, Georgia

Provide Full Service Technical Support for hardware, software and dispatch.

Attended various phone calls in call center environment to deliver the customers support.

Working with and providing support primarily for one SoGA Account. High level working knowledge of Microsoft applications (Office 7.0, Outlook and Vista Operating system).

Service Desk functions, providing technical support over the telephone and CRM incidents with higher than average contact to resolution ratio.

Track incidents and problems via work order tickets until resolved

Perform or assist in troubleshooting and diagnosing desktop, printer and other peripherals issues

Utilized incident management system Maximo for tracking and updating incident tickets.

Diagnose problems, provide resolution or dispatch field technician.

Responsible for Customer Satisfaction through effective handling of incident.

Providing strong analytical ability to resolve complex technical issues in addition to effective phone communication and customer care skills.

Hardware/Software troubleshooting. *Phone support * CRM queue monitoring and ticket handling * Remote software installation and troubleshooting * PC Parts ordering *Performing IMAC (install, Move, Add and Change) *Asset Management

Bank of America - IT Field Technician 9/2007-4/2009

S&A IT Services Inc. Atlanta, Georgia

Support a Windows 2000/XP/Vista environment

Troubleshoot printer issues such as paper jamming, changing roller, etc.

Travel out of state to complete data migration assignments.

Assist in large scale data migration deployments.

Interact effectively with internal and external clients in a business environment when working on their laptops/desktops.

Ability to schedule appointments with BP, which is convenient for their schedule.

Perform data migration from old equipment to new equipment by transferring the BP's files and installing need software, such as MS Visio, MS Project, acrobat, FrontPage, etc.

Provided training to new IT field technicians.

Provides desktop/laptop technical support to 1000+end users in a Dell, IBM and HP environment on a Windows XP and Vista platform

Break/fix repairs on printers and laptops/desktops

Reassemble machines after making repairs or replacing parts.

Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.

Performing data migrations on Executive computers to ensure that all of their files and software is installed and configured on their computer properly.

Install and configure new equipment, including operating software or peripheral equipment.

Installed, configured and upgraded operating systems and software using primarily standard financial, business and administrative application practices.

Logging, closing, opening, and managing job tickets in SharePoint

Troubleshoot hardware problems as required such as power supply issues, CD/DVD drive issues, Blue screen issues, etc.

Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripheral, data communication and computer network system Performed re-imaging using Ghost Imaging.

Performed software upgrades and patches as needed.

Requested skills in troubleshooting and solving hardware and software problems, and instructing users on new or upgraded computer applications and hardware.

Work independently in a business environment

Install and De-install desktops and laptops on the system.

Track incidents and problems via work order tickets until resolved

Travel 100% in-state and out of state to complete assignments

Production Coordinator 6/2006-9/2007

FedEx Kinko's Atlanta, Georgia

Installed, configured and upgraded operating systems and software

Sets up and produces single or multiple copies of printed, typewritten, or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities.

Provides key services that include correcting stoppages by making minor adjustments, in accordance with equipment manufacturer's operating guides.

Produces single or multi-color documents requiring the merge of covers, text, indices and related items.

Operates binding and other auxiliary equipment

Performs all phases of equipment set-up, operation and routine maintenance.

Maintains equipment and supplies, to include cleaning and repairing.

Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision

Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers

Performs multiple tasks at the same time, using automatic equipment capabilities

Pick up and deliver customer orders

Collates, sorts and organizes customer orders

Produces work in accordance to pre-established priorities of customer projects

•.Operates the Point of Sale terminal (POS), handles money and makes change

HARDWARE

&

SOFTWARE Microsoft works, Cisco VPN, Avaya IP Softphone, Outlook, Internet, Mac, proficient with ghost, antivirus, utilizing ISO, VM Ware, Active Directory, Printer Configuration and Installation, Server 2003 & 2008, Home network support

PROTOCOL TCP/IP, VPN, PPTP

REFERENCES Available upon request.

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