Erin Troy

Customer Service Representative

Olmsted Falls, OH 44138

acqxw1@r.postjobfree.com - 440-***-****

I am a very hard working employee and I have excellent customer service skills. I love meeting new people and I am very much a people pleaser. I take pride in the work I get accomplished everyday and I always finish what I've started. I have excellent computer skills and I am a very fast learner if it's not a computer program I've used before. Being positive is of big importance to me. WORK EXPERIENCE

Independent Distributor

It Works Global - Olmsted Falls, OH - March 2015 to Present Responsibilities

I am Self-employed with a Health and Wellness company and I work from my office at home. My job is mostly media marketing and sales.

Accomplishments

Since March 2015 I have promoted 2x which is a huge accomplishment. Skills Used

Computer skills

Marketing

Social Media

Microsoft office

Meeting new people

Host and Coordinate Sales Parties

Phone Etiquette Skills

Leadership Skills

Teamwork

etc.

Customer Service Representative

CSR at Centerline CARSTAR Collision Center - Strongsville, OH - June 2011 to November 2014 I was responsible for running the office.

I called insurance companies to verify coverage.

I called insurance companies to collect payments.

I collected all payments made to the business.

I scheduled meetings and made appointments for my boss. I scheduled appointments for every customer coming into the shop for estimates and for repairs. I closed the monthly paperwork every month.

I called customers with any updates on their vehicles and upon completion. I answered all emails in multiple email addresses. I took messages.

I ordered all supplies for the business.

I worked with many insurance companies.

I typed documents needed.

I did some payroll and was learning on QuickBooks for a year. I planned special functions for our company and set up for all meetings. CSR/ assistant

EyeCare Plus - Parma Heights, OH - September 2010 to June 2011 I greeted every Patient and entered all information in to the computer system. I ran the initial eye tests on every patient and sterilized equipment. I filed all medical paperwork.

I ordered new frames, contacts, solutions, and all stock items. I called all patients when their order came in.

I collected payments from each patient.

I called insurance companies to verify patient benefits and to collect payments from insurance companies. CSR at Hacienda Del Sol II

New Smyrna Beach, Florida

December 2008 - January 2010 (1 year 2 months)

Open and close office

Key holder

Greet Guests

Book reservations

Plan parties for guests

Answer phones

Type documents

Take payments

Skills & Expertise

Customer Satisfaction

Customer Service

Microsoft Office

Microsoft Excel

Sales

Automotive

Microsoft Word

Customer Retention

Sales Management

Outlook

Teamwork

Negotiation

Call Centers

Some QuickBooks

EDUCATION

Cosmetology License

Polaris Career Center

1998 to 2000

Olmsted Falls High School

1997 to 2000

LINKS

http://www.wrapwitherint.myitworks.com

ADDITIONAL INFORMATION

I am currently Self-Employed. I am an Independent Distributor for It Works Global. It is a Health and Wellness Company. So I am currently still working in sales and customer service. I love meeting new people everyday

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