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Customer Service Engineer

Location:
Harrison, NJ
Posted:
July 26, 2015

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Resume:

Arshi Sheikh

acqxvp@r.postjobfree.com

***, ******* ***, *****

Harrison, New Jersey (USA), 07029

+1-973-***-****)

Professional Summary

Resourceful MCSE Certified System/ Network Engineer and administrator committed to performing assigned tasks while working in a fast-paced and 24*7 environment. Proficient in identifying and resolving system performance as well as operational issues.

Core Qualifications

Profound understanding of LAN and WAN management and maintenance protocols

Strong familiarity of network analysis and management tools

Excellent ability to work well with others and independently as necessary

Remarkable analytical and problem solving abilities

Ability to work flexible schedules

Academic Qualifications

Pursuing Masters in Electrical Engineering in the field of Computer Networks and communication from New Jersey Institute of Technology with 3.5/4GPA (Dec 2015)

Bachelor of engineering (Electronics and communication engineering) (June 2011)

Key Courses Undertaken

Major: Random Signal Analysis, Wireless Networks & Communications, Computer Network Design & Analysis, Computer Communication networks, Internet & Higher-Layer Protocols.

Minor: Electronic Devices, Differential Equations, Statistical Methods, Digital Electronics, VLSI, Control Systems, Linear System, Digital Signal and Image Processing, Project Management, and Programming Languages (Java and C/C

Honors/ Certifications

MCP Microsoft Windows Server 2008 Network Infrastructure, Configuration(July2013)

MCP Microsoft Certified for Querying Microsoft SQL Server 2012 (Jan 2014)

Hands on experience on Microsoft Suite (Excel, Power Point, Access, Visio, Project)

Hands-on experience on working with Wire Shark.

Certified Java developer (Jan 2012)

Awarded by TCS as Star of the Month (May-2013).

Training and placement volunteer in Acropolis Institute, Indore.

Certificate of participation in Mathematics Olympiad organized by Cerebral Heights, Indore.

Certificate of excellence in Soft Skills by Tata Consultancy Services.

Awards and Certificate received in Interschool music competitions.

Work Experience

TATA Consultancy Services, Mumbai India (March 2012- June 2014)

System Engineer (As a member of TCS Infrastructure services team)

Customer Service (Hardware and software support).

Experience of DHCP and DNS

Troubleshooting on Network Issues(VLAN, Wireless)

Experience in Active Directory, Group Policy, SCCM, WSUS

Windows Server Configuration and performs system backups and recovery

Migration from Windows XP to Windows 7

Mobile Support and email configuration(IOS, Android & Blackberry)

Image Development Activities using MDT.

Standards Development and Compliance Activities

Testing & Deployment hardware and software applications

Supported network and computing infrastructures

Systems Administration(Managing domain user accounts and password management)

Incident Management(Handling change requests & resolving tickets)

Worked on ITIL ethics.

Windows support XP, 7, 8 Active Directory, Outlook, Exchange

Preparing Standard Operating procedures (SOP)

Mentor and train the other Desktop Engineering Team members

Active Member during BCP(Business Continuity Plan) which includes testing, implementing and support during and after the activity.

New Jersey Institute Of Technology, Newark NJ USA (Jan2015 – June 2015)

Administrative Office Assistant

Office administration

Preparing user guide manuals

Preparing pamphlets for various college events

Hardware and software support to the team members

Student Application processing and filing

Managing and handling the appointments of professors and students.

Preparing documents and questionnaires for Colloquia.

Retrieving and processing Honors College students’ applications

Event planning and management, including arrangements for Board meetings

Call handling and support.

Trainings

“Television Broadcasting” from Doordarshan Kendra, Indore.

“Circuit Designing” from Scientech Technologies Pvt. Ltd.

Training on CCNA during Initial Learning Program of Tata Consultancy Services.

Training on ITIL framework.

Key Projects:

Institute Information System: In a group of three as a Project lead, we worked on both analog and digital communication for transmission of information and made of the frequency range 98.3 for transmission of information within the department. We implemented this project on Printed Circuit Board with microcontroller, transmitter and other electronic devices.

Luggage Security System: As project lead worked on microcontroller 8051 and other electronic devices. This Project ensures protection of luggage while travelling; also it can be used as a door alarm.

Deployment of Small Cells in LTE: This is was a thesis project where we explained on how the deployment of Small cells overlaid on the existing Macrocell system in LTE in terms of capacity, cost and coverage.

Analyzing network packets using Wireshark: With the help of Wireshark we can capture network packets of a website to display that packet data in detail. Wireshark captures packets and lets you examine their contents. Packets captured can provide a network administrator with information about individual packets such as transmit time, source, destination, and protocol type and header data. This information can be useful for evaluating security events and troubleshooting network security device issues.

Co-Curricular achievements

Awarded by TCS as Star of the Month (May-2013).

Training and placement volunteer in Acropolis Institute, Indore.

Certificate of participation in Mathematics Olympiad organized by Cerebral Heights, Indore.

Certificate of excellence in Soft Skills by Tata Consultancy Services.

Awards and Certificate received in Interschool music competitions.

Strengths

Communication skills

Adaptability

Team work



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