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Customer Service Sales

Location:
Oakville, ON, Canada
Posted:
July 26, 2015

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Resume:

Adnan Smajlovic

**** ********** ***. ********, ** L6M 0A5

T: 647-***-****

E: acqxvd@r.postjobfree.com

AS

Summary Proven Hands-on Development Leader, and Trusted Digital Media Advisor with 10+ years of extensive knowledge and experience in building teams, and systems. Extremely keen on speed, security and usability. Easily adapting to new technologies.

Experience eCommerce & Web/IT Consultant, Trusted Digital Media Advisor, Blue Mint Solutions Inc.

Oakville, ON 2013-present

Currently focused on developing event-driven, mobile friendly web applications with Node.js and Web2Py Frameworks, utilizing Express, MongoDB, MySQL, Python, JavaScript, jQuery, HTML5 Boilerplate, Modernizr, Sass, Sassy CSS, Jade, Coffee Script, Bootstrap, Git, Google Web Starter Beta Kit, Material Design, Web Performance, Search Engine Optimization.

Latest Accomplishments

● Barrier Reef Swimming Pools (brpools.ca) – (node.js, express.js, jade, passport, underscore, nodemailer, ckeditor, mongodb, google web starter kit, material design, Sassy CSS)

● Blue Mint Swimming Pools (bluemintpools.com) – (node.js, express.js, jade, passport, underscore, nodemailer, ckeditor, mongodb, google web starter kit, material design, Sassy CSS)

● Seasonal Deals (seasonaldeals.com) – (node.js, express.js, jade, passport, underscore, nodemailer, ckeditor, mongodb, google web starter kit, material design, Sassy CSS)

● Automated and Simplified B2B process for Thane Direct Inc ($600M/yr), by building a cloud-based Wholesale System.

(Python, Web2Py, jQuery, AJAX, MySQL, Bootstrap, Linux)

● Fully automated B2C process for Thane Middle East, by developing a new responsive eCommerce solution. (Web2Py, MySQL, Bootstrap, API integrations: payment processing, Linux)

● Increased mobile sales for Thane UK, Canada, Australia and Middle East, by building 4 new event-driven mobile eCommerce websites (PHP, MySQL, full Payment processing integration -Paymentech, and Paypal, CRM integration, etc).

● Provided consulting services and business improvements for Sears Canada, Peel Board of Education (PLASP), Barrier Reef Pools USA, Thane Direct, and many other small to medium size businesses. (Technologies used, and reviewed: Websphere Commerce 8, .Net, JavaScript, node.js, express.js, jade, mongodb, Sassy CSS, PHP, MS SQL, MySQL)

VP of eCommerce, Thane Direct Marketing Inc.

Mississauga, ON 2005-2013

As a head of eCommerce and IT, formed a strong in-house development team to successfully build end-to-end ERP, and order taking systems

(Online and Call Centres) for 13 International subsidiaries. As a result, online revenue unstoppably grew from 15% to 60% of overall sales (period: 2005-2013).

Established corporate IT strategic plans and objectives. Increased operating efficiency and effectiveness, and reduced total cost of ownership. Guaranteed top notch operational capabilities: infrastructure availability, capacity management, change control, service level measurement, computer operations, storage management, applications processing, voice and data communications, and network and print services.

Ensured consistent growth and maximum online profitability by creating the sustainable Internet Strategy and continuous improvements of preferred online sales channels (organic, referral, ppc, retargeting, targeted email campaigns, and social media marketing). Continuously kept increasing targeted visitors' traffic, visitors conversion, and average order value, which resulted in maximum profitability. In order for online business to be extremely profitable, kept improving the user centric web ordering processes.

Accomplishments and Highlights

● Improved orders taking process, by building new eCommerce systems (Call Centres, Mobile+Desktop) for 13 Thane subsidiaries.

● Improved operations by migrating 200 employees to Google Apps (e-mails, docs).

● Automated Customer Service, Shipping process, and Payment Processing by building a full ERP System, which is processing 7k+ online orders daily. Fully integrated w International third-parties (warehouses, carriers, etc), and Microsoft Dynamics

(Great Plains) for accounting purposes.

● Gained new online customers by building mobile

eCommerce websites for US and Canada.

● Brought online marketing to the next level, by building an artificial intelligence/personalized, fully automated CRM System.

● As Internet was evolving, we kept adapting and tuning up the systems to keep focusing on customers’ needs, which raised eCommerce conversion to 13%, while the industry standard is still ranging between 5-7%.

Advanced Application Developer and Team Lead, CIBC Mortgages Inc Toronto, ON '98-2005

As a core dev team member developed the new mortgage advancing system, which replaced the mainframe version. The system controls and operates sophisticated FileNet Visual Workflow and Document Imaging systems. Responsible for development of mortgage advancing projects during seven years at CIBC. As a head of team leads, coordinated activities for 6 development teams.

Accomplishments

● Mortgage Advancing System. (VB, MS SQL, ASP, IIS, IBM MQ Series, .Net, Visual Studio, Visio, MS Project, Rational Rose, Embarcadero, Continuus, ClearCase, and more)

Senior Systems Engineer, ArcLine Software Inc

Oakville, ON '96-'98

As a lead developer, grew team to 4 developers within 2 years. Accomplishments

● Created, designed and “architectured” a third-party warehousing system in MS FoxPro, then rewritten it in Visual FoxPro. The system covered all aspects of a third-party warehousing business. Major clients: Canadian Tire, Walmart, Sears, Transpeed Express.

● Participated in creation, design and implementation of a Business System, and a Trucking System. The Business System covers all business aspects, Purchase Orders, Sales Orders, Invoices, Reporting and the integration with the Accounting System. Major Clients: Royal J&M Distributing, Sleeman Brewery, Kriska, etc Trucking system managed the loads, multiple-pickups, multiple drop-off locations. Technology used for both systems: FoxPro. Application Specialist, ThoughtCraft Inc

Winnipeg, MB '94-'96

Responsible for development and maintenance of a complex visits scheduling system for home care institutions. The system was installed and run in 500 hospitals and senior-care homes across Canada and US. Specifics of the system were scheduling home visit, while matching adequate nurses with patients based on numerous criteria, like proximity, language spoken, availability of both sides, etc.

Accomplishments

● Development and maintenance of a home-care scheduling application. (FoxPro with graphical libraries)

Education University of Sarajevo, Bosnia & Herzegovina Applied Mathematics '86-'88

Mechanical Engineering '84-'86

Skills ● Soft Skills: Leading and motivating a team for maximum performance, interviewing and selecting best employees, focusing on most valuable / important aspects, seeing the big picture, and quickly spotting and resolving the core problems

● Databases: MongoDB, MySQL, MS SQL, Postgre SQL, and Oracle PL-SQL

● Programming (Scripting) Languages: Python, PHP,

JavaScript, C, Ruby, Perl, C++, T-SQL

● Web technologies: Node.js, Express, Hapi, HTML5, JavaScript, Web2Py, jQuery, AJAX, JSON, Angular JS, CoffeeScript, Jade, Nginx, Apache

● Operating systems: Linux, Unix, Mac OS X, Windows XP, Windows Server, and Unix scripting

● Business Intelligence: QlikView, MS Reports, (exploring Tableau)

● CMS & eCommerce: WordPress, Magento, OpenCart

References Available upon request.



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