Post Job Free

Resume

Sign in

Engineer Customer Service

Location:
Atlanta, GA
Posted:
July 26, 2015

Contact this candidate

Resume:

E. EDWARD GIBBS JR.

Metro Atlanta Area Georgia **039 678-***-**** acqxut@r.postjobfree.com

A seasoned technical professional with 10+ years of experience in Technical Engineering, Electronics, Design Drafting and Telecommunications, seeking a challenging opportunity that will allow me to apply my strong diverse background with growth oriented organization.

TECHNICAL SKILL

Network Protocols: TCP/IP ● ATM ● Optical Ethernet ● EPON ● Frame Relay ● OSPF ● BGP

OS: OSX ● Windows ● UNIX ● Red Hat Linux

Wireless & Network Tools: Air Magnet Laptop ● Air Magnet Surveyor ● Air Magnet Planner 5.0 ● EDX ● RF Planner ● Wire Shark ● Air Peek NX

PROFESSIONAL EXPERIENCE

OSP CAD Designer

BYERS ENGINEERING, Sandy Springs, Georgia March 2015 - Present

Responsible for outside plant engineering designs of Verizon’s network upgrades and rebuilds using design tools.

Draw maps, diagrams, and profiles, using cross-sections and surveys, to represent elevations, topographical contours, subsurface formations and structures.

Review rough sketches, drawings, specifications, and other engineering data received from Field OSP engineers to ensure that they conform to design concepts.

Design various Customers OSP PON Designs to customer’s specification

RF Cell Site Technician/ Integration & Commissioning Technician

ERICSSON FSO, Roswell, Georgia 2011- Dec 2014

Provided Day to Day service and field repairs for Sprint and Clearwire vendors.

Orchestrated approximately 20 LTE cell site upgrades from Motorola to Samsung.

Evaluate CMDA carrier for Dominant Pilot PN, Dominant Pilot EcIo, FER, TX Power, and Num Active Pilots.

Verified in-building DAS and Small Cell equipment, RF sources and fiber and coax pathways

Integration & Commissioning Technician

CLEARWIRE, Atlanta, Georgia 2008-2011

Completed a microwave transport ring project using E-Band and Dragonwave technologies to ensure backhaul redundancy and increase system capacity.

Integrated and commissioned approximately 40 Motorola/Samsung cell sites throughout Metro Atlanta area.

Provide service delivery and assurance of all radio interface network elements. Analyzed symptoms for accurate isolation of network problems.

Maintained the role of subject matter expert, providing leadership in resolving issues surrounding Clearwire Microwave backhaul.

Maintained the role of Project engineer on Multiple RAN and Microwave backhaul augments being implemented throughout the clearwire network in preparation for LTE upgrades

E. EDWARD GIBBS Page 2

Technical Test Engineer II

MOVIUS INTERACTIVE, Johns Creek, Georgia 2005-2008

Led remote software and network upgrade project for major client.

24/7 on-call rotating technical support for customer voice, data and voicemail networks providing tier 1 & 2 level support.

Researched and assessed technical issues to determine the best solution

Provided phone support and customer service including remote access software upgrades.

Study Abroad Coordinator

Georgia Perimeter College, Decatur, Georgia 2004 – 2005

Recruited students and provide guidance in selecting courses for study abroad program.

HW/SW Test Engineer (Contractor)

MOVIUS INTERACTIVE, Johns Creek, Georgia 2005-2008

Execute tests and detect problem defects. Create trouble tickets using Rational Clear Quest defect reporting tool, working closely with development to ensure problem resolution.

Experienced with Http/Java Testing, Voice SMS, SMS and Multimedia voice mail, Video Mail, including VoIP, H323 and TDM (voice only systems). Tests Conference Bridge and Video Conferencing Software, installation and configurations included in testing MOPs.

Installation, upgrades and enhancements of servers for testing including Red Hat Linux Installation, configuration of systems and network connectivity.

Technical Support Engineer

NORTEL NETWORKS, Alpharetta, Georgia 2000-2003

Improved major client’s network performance through direct feedback and on-site support.

Provided global technical professional services for Nortel’s portfolio of Cable, DSL & Wire line Voice & Data Network Solutions.

Researched product issues, recreating and providing in lab solution, provided essential software

and hardware fixes, as well as system performance improvements

FORMAL EDUCATION

Associate of Applied Science in Electronic Engineering Technology

Mercer Community College – Mercer, New Jersey

CERTIFICATIONS

Certified WIMAX RF Network Designer

CWNA (2008)

PROFESSIONAL DEVELOPMENT

Broadband Access and Transport Network Design

Packet Networks Design and Implementation

Optical Networks Engineering

IP Network Design and Implementation

Network Characterization

E. EDWARD GIBBS Page 3

CORPORATE TRAINING

● Nokia NSN 2.5 Networks Operations & Maintenance ● Ericsson LTE RBS 600 Field Maintenance

● MINI-Link TN Operations and Maintenance ● Ericsson LTE RBS 600 Field Maintenance

● Samsung FRAS Networks Operations & Maintenance ● E Band Communication customer Training

● Dragonwave Certification Training ● Wimax Networks Operations & Maintenance (Motorola)

● Packet Networks Design and Implementation (Nortel Networks) ● Cornerstone Voice troubleshooting (Arris)

● Broadband Access and Transport Network Design (Nortel Networks) ● Cornerstone Voice troubleshooting (Arris)

● Cornerstone DOCSIS System Operations & Installation (Arris) ● Cornerstone LANCity System Operations (Arris)

TECHNICAL SKILLS

Network tools

Wire Shark, Air Peek NX,

Network Protocols

TCP/IP, ATM, Optical Ethernet, Gig Ethernet, Frame Relay, OSPF, BGP

Telco provisioning tools

Mini-Link Craft, RBS Element Manager, NSN BTS Site Manager

Wireless Tools

Air Magnet Laptop, Air Magnet Surveyor, Air Magnet Planner 5.0, EDX RF Planner,

RF Drive test Tools

Dap sat, Kannon, Witt, Actix, Xcal, TEMS, Agilent HP W1314A

Technologies

Wi-Fi (802.11) Wimax (802.16E) LTE (802.20), DWDM, CWDM, PON, TCP/IP, SMS SS7, DS1, DSL,

OS

OSX, Windows, Unix, Red hat Linux

Equipment:

Ericsson RBS 6000, Ericsson Mini-Link TN, Nokia NSN Flex Multi Radio, Dragonwave Duo, Dragonwave Air-pair, Samsung SMBS, Samsung RAS, E-Band E-Link 1000, Motorola BCU1, Motorola BCU2, Motorola PTP600, Nortel Networks Access Node, Arris Cornerstone Voice, Arris Cable Docsis Data CMTS100, CMTS 1500, LANCity

Test Equipment:

Oscilloscopes, RF & Optical Spectrum Analyzers, Optical Power Meter

CAD & CAE tools:

AutoCAD, Microstation, BST CAD, OSPCM, LODE DATA, VISIO, Focus 95 CAE Tool, Cadence Orcad PCB, Cadence Allegro, CadStar PCB, Zuken CadStar PCB, Microsoft Office Site, ADS,CST Design Studio 2014



Contact this candidate