Kayla Engel

**** ******** *****, ******** ****, FL 33782

727-***-**** • acqxt6@r.postjobfree.com

Seeking a position as a Medical Administrative Assistant.

Possesses high energy and a passion for providing outstanding customer services.

Self-motivated, reliable and efficient.

• Received a diploma as a Medical Administrative Assistant from Ultimate Medical Academy.

• State certified D license

• Over three years of customer service experience.

• Ability to work successfully in fast paced environment and possess the capability to change due to the

dynamic demand.

• Excellent interpersonal skills. Understand the importance of listening to the patient, and clearly

communicating expectations and resolutions.

• Proficient with computers; including Microsoft Word, Excel and Power Point.

• Typing tested at 87 words per minute with 98% accuracy.

CORE MEDICAL QUALIFICATIONS

Medical Terminology Government & Third Party Payers

Anatomy & Physiology Electronic Medical Records (EMR)

HIPAA Regulations Managed Care (HMO, PPO & POS)

Administrative Support Reimbursement Systems

Review and answer practice correspondence Scheduling Appointments

Coordinate collection and preparation of operating Answer calls and greet patients

reports,such as time and attendance Medical office procedures

EDUCATION

Ultimate Medical Academy - Tampa, FL March 2013

Medical Administrative Assistant program

Graduated High School with a 3.5 GPA

PROFESSIONAL EXPERIENCE

Dispatcher, KKP Security Group, Largo, FL 10/2015-

Present

Receive phone calls from residents and dispatch to the corresponding Security Officer for the area

Take emergency calls from both residents and Security Officers and relay to the correct emergency personnel

Kayla Engel

6430 Elmhurst Court, Pinellas Park, FL 33782

727-***-**** • acqxt6@r.postjobfree.com

Receive subjects information from the Security Officer and look up their priors and if they have warrants

Check spelling and grammar and make sure the information put in by the Officers in the field was correct and up to

date.

Responsible for up to five radios and the phones at the same time, and prioritizing the calls based on the nature of an

emergency or disturbance

Receptionist, Sandy Martinelli, LMT Dunedin, FL 01/2014-07/2015

Assist clients with appointment and rescheduling, resulting in a lowering of no show rate by 3%.

Greet and check-in clients

Responsible for organizing and maintaining an inviting, comfortable work space.

Phone Interview Specialist, Macy's Clearwater, FL 11/2013-01/2014

Conducted phone interviews, utilizing computer based guides, with a high degree of accuracy and integrity.

Engaged and guided candidate to gather all necessary information within the designated time frame.

Evaluated candidate interview responses to make an appropriate hiring decision.

Updated candidates’ post interview status, using the Taleo applicant tracking system.

Maintained stores’ orientation schedules.

Adhered to all department and interview guidelines and procedures.

Professional Caretaker, St. Petersburg, FL 12/2011-11/2013

Organized doctor appointments, scheduled activities and other events.

Organized and cleaned premises.

Shift Supervisor, Dunkin Donuts, Largo, FL 9/2008-12/2011

Took orders and handed money in a fast faced environment.

Conducted new hire orientation and training.

Consistently led the team in upselling products, increasing revenue by 12%.

Developed a loyal customer base by providing outstanding customer service and consistency.

Created marketing initiatives to increase company profit.

Cashier, Publix, Seminole, FL 8/2008-11/2008

Worked the cash register.

Bagged groceries and helped customers out to their cars.

Stocked and straightened the stores while working late shifts.

Cashier, CVS, Pinellas Park, FL 8/2007-8/2008

Kayla Engel

6430 Elmhurst Court, Pinellas Park, FL 33782

727-***-**** • acqxt6@r.postjobfree.com

Handled customer service, cash handling and merchandising activities.

Handled photo finishing and general equipment maintenance.

Processed and rang out prescriptions and pharmacist referrals.

Performed problem resolution and inventory management.

Contact this candidate