Dear Sir/Madame,

Please consider my resume for the Quality Assurne Engineer (002532) opportunity located in Hackensack, N.J. I feel that I am excellent fit for the position based on the job requirements and my experience. My resume has been pasted into this email.

I look forward to speaking with you about this opportunity.

Regards,

Steve Golden973-557-0710

Steven J. Golden57 Sunset CourtMahwah, New acqxsp@r.postjobfree.com 973-***-**** - cell SUMMARY

- Experience includes the QA software testing of web-based, pc-based stand-alone, client-server and mainframe environment based applications.

- Experience includes testing supply chain management EPR, eCommerce, content management and financial services real-time transaction processing applications.

- Performed coordination on various projects. Responsibilities including documenting testing status, defect ticket creation, tracking and problem resolution.

- Experience includes facilitating and directing defect review meetings with the required parties.

- Experience includes positive and negative manual/automated testing, black-box, gray box, functional, regression, integration, bug-fix, exploratory, UAT, system, load/stress, cross-browser and ad-hoc testing

- In-depth knowledge on various stages of Software Development Life Cycle (SDLC).

- Experience as a project team lead/senior analyst along with being the SME for different projects.

- Experience includes working with project/business managers and users throughout the SDLC.

- Experience includes working with third party software vendors and off-shore teams.

- Experienced in successfully completing high-profile major conversion projects.

- Expertise in determining test requirements based on business specifications/requirements, creation of test plans, test cases/test matrices, execution of test cases, analyzing the test results and the reporting/tracking of defects when required.

- Experience in creating and maintaining test metrics.

- Expertise is creating step-by-step procedural testing documentation used by other QA team members.

- Experience includes using QTP (version 8.2, 9.0 and 9.2), WinRunner, LoadRunner and Test Director.

- Expertise in using Quality Center defect tracking, defect test metrics and test script development and maintenance.

- Background includes modifying existing VBScripts and the creation of new data-driven/parameterized based VBScripts for web-based, PC stand-alone and AS/400 based applications.

- Testing was performed on web based applications written in Java, .NET, and HTML.

- Back-end data table verification testing was performed on SQL databases using SQL Developer.

- Created SQL scripts to verify back-end data tables.

- Possesses hands-on application development experience while attending DeVry.

- Vast amount of work-related experience dealing directly with developers while working through coding issues that were discovered during the testing process.

- Background includes Telephony experience: starting-up and maintaining different telecommunication test links for financial institutions while working at NYCE and EDS. Various telecommunication protocols such as TCP/IP, Frame Relay and SNA were used for the different links.

- Extremely motivated and always enjoys the challenge of learning something new. Can work independently or within a team setting. Excellent technical/analytical skills as well as verbal and written communication skills.

TECHNICAL SUMMARY

Languages Tested ASP, .Net, VBScript, HTML, XML, Java, .Net, C++, Unix, Linux, Cobol

Platforms Windows, Linux, Guardian, Base24, Connex, Andriod

Tools Quality Center,Quick Test Pro, WinRunner, LoadRunner, Test Director, NTF/PTF automation tools, Tasker and the LEXCEL automation tool

Bug Tracking Quality Center, Rally, Quickbase, Simba, Bugzilla, Sharepoint, JIRA

Protocols TCP/IP, Frame Relay, SNA, x.25

Other Waterfall, Agile, MS Office (Word, Excel, Access, Outlook), Lotus Notes, IBM AS/400, Outside View, IBM Pcom 5.5, ISO8583, Unix, SQL, MYSQL, Oracle, Sybase, Crystal Reports

PROFESSIONAL EXPERIENCE

Fiserv –Parsippany, NJ 5/15 - present Sr. QA Analyst – Environment: Tandem, Windows, Jira

- Performed manual functional, regression testing of internal code/applications for host interface on-line transaction processing.

- Wrote and maintained test scripts.

- Wrote and maintained defect tickets as needed in Jira.

- Performed peer test script reviews.

SAIC – Fairfield, NJ 6/09-4/15 Sr.QA Analyst Environment:Windows, HTML, Java, .XML, Oracle, Adobe Flex, Open Bravo, Lotus Notes

- Solo test engineer/QA Analyst where extensive testing has been performed on a project to implement a new supply chain management ERP system used for Department of Defense product procurement.

- Performed testing on the PurchasePlace eCommerce web application running on Windows and the mobile version running on Android and iOS.

- Performed manual system end-to-end, integration, regression, bug fix, ad-hoc/exploratory, unit, UAT black box and gray box testing.

- Performed cross-browser testing.

- Performed back-end data verification of Oracle databases using SQL Developer.

- Developed SQL scripts when needed to assist with the verification of back-end data.

- Designed and maintained test scripts based on requirements. All scripts were written and stored in Quality Center.

- Performed defect creation and tracking using Quality Center, Rally and JIRA.

- Performed report format and data verification.

- Performed EDI XML message format and data verification for messages stored in the JMS queue.

- Created and maintained all software defect tickets in Quality Center.

- Provided detailed test steps in the defect tickets for the developers to reference while working on defect fixes.

- Performed Quality Center maintenance as needed.

- Facilitated and directed weekly defect review meetings.

- Facilitated and directed user acceptance review meeting of the urgent or high level defects.

- Provided weekly defect reports created from Quality Center.

- Provided weekly test metrics reports created from statistics derived from Quality Center.

- Directed requirement review meetings as needed.

- Directed products re-design review meetings with the end users.

- Worked directly with developers when defects were found to facilitate the defect resolution process.

- Worked with external software vendors.

- Supported an off shore team developing Selenium automation test scripts.

- Provided training of the application to the team trainer.

- Performed daily transaction checks on the production system.

- Waterfall and Agile software methodologies were used.

Contract: 3C-Wykoff, N.J (9/08-1/09)Environment:Windows, .Net, Excel, Access, Crystal ReportsSenior QA Analyst Performedmanual functional, regression, and UAT QA testing on 3C’s new internet website. Verificationof the website was performed against business requirements provided by 3C. Performedmanual testing on 3C’s new report processing system used for tracking sales/orders,products, inventory, and customers. Performedcross-browser testing. Verifiedthe creation, format, and data contained in the reports as required with theassistance of the office manager using Crystal Reports 10. Contract: ADP – Roseland, N.J (4/08-6/08)Environment:Windows, client/server, Oracle, .Net, IBM MainframeSenior QA Analyst Performedmanual QA testing on the ADP Clarify CRM client-server GUI application used bythe ADP Call Center.Created customer orders viewed through the GUI application using the OracleBusiness application. Performedproject coordination by working directly with development and management on thestatus of the testing and issues/defects encountered during each testing cycle. Functional,regression, UAT and ad-hoc testing was performed to verify that the data feedsused to supply the data to the Windows based GUI application appearedcorrectly. The data feeds originated from an Oracle Order-to-Cash database andfrom an IBM mainframe. SQLServer Enterprise Manager was used to verify data in the data tables used bythe Clarify application and to run the Dataload job which updated the data fromthe data feeds. Developednew test scripts and testing procedures as required. Contract: Hertz – Park Ridge,N.J (11/07-3/08) Environment:Windows, ASP.NET, MySQLSenior QA Analyst

- Performed manual and automated (using Quick Test Pro 9.2 and 9.5) positive and negative QA testing of the various Hertz eCommerce website applications written in ASP.NET. Internet Explorer and Mozilla Firefox were used for testing the applications.

- Unit, functional, regression, UAT, smoke, and ad-hoc testing was performed.

- Led the effort to automate the testing of various Hertz eCommerce websites.

- Trained other QA analysts on using QTP 9.2 and 9.5.

- Led the testing efforts for the new Hertz mobile website which allows users with internet capable cell phones/PDAs (Android and iOS) to reserve vehicles online as well as modify their personal preferences if they are Hertz #1, Gold Club or Platinum Club members. Worked directly with the software vendor Usablenet, who was responsible for providing the Mobile website front-end and middleware for this application.

- Performed project coordination on the Hertz mobile project by working with the developers and project management at Usablenet as well as management at Hertz on the status of the testing and issues/defects encountered during each testing cycle. Excel spreadsheets were used for maintaining and tracking defects encountered during the testing of this project. This was a very high profile project within Hertz and the first project assigned to me after being hired as a consultant at Hertz.

- Developed new test scripts and modified existing test scripts for UAT and regression testing.

- Confirmed that all transactions performed on the Hertz e-commerce websites posted correctly and that the test credit card accounts were debited or credited as expected based on the test scenario.

- Automated the testing for several of the Hertz ecommerce website applications.

- Developed new test scripts as required.

- JIRA, Team Track and Quality Center were used for bug tracking.

Contract: KPMG – Woodcliff Lake, N.J.(7/07-9/07) Environment:Windows, ASP.NET, Java, MySQLSenior QAAnalyst

- Performed manual positive and negative QA testing of content based web applications written in ASP.NET. Testing included content management functionality.

- Unit, functional, regression, UAT, and ad-hoc testing was performed as well as re-creating and testing production issues when reported by the clients.

- Developed new test scripts and modified existing test scripts for UAT and regression testing based on functional requirements.

- Worked directly with project management and developers on coordinating testing and issue/defect tracking during each test cycle.

- Microsoft Sharepoint software was used for defect tracking.

Micro Design Services, Parsippany, NJ 8/06 – 7/07

Senior QA Analyst Environment: Windows, Java,client/server, Linux, Sybase, Oracle

- Performed manual and automated positive and negative QA testing on Booth and Handheld Windows based client and Linux based server applications used by traders at the New York Mercantile Exchange and New York Board of Trade.

- Unit, functional, regression, UAT, ad-hoc and load/stress testing was performed as well as re-creating and testing production issues when reported by the clients.

- Futures and Options real-time order creation was performed using Linux based Fix simulators utilizing the Fix message formatting.

- PenguiNet scripting software was used to telnet to different locations on the Linux server as well as for running the Fix simulators.

- Tasker software was used for stress/load testing.

- Performed the loading and compiling of new Booth and Handheld application releases.

- Performed the transfer of new releases from the QA server to the client’s server.

- Developed new test scripts and modified existing test scripts for functional and UAT testing.

- Bugzilla software was used for defect tracking.

Contract: SBLI USA – Newark, N.J. (8/05-5/06) Environment: HTML, .NET, Java, VBScript, AS/400,WindowsQA Analyst

- Performed the testing of various life insurance products to ensure that these products met SBLI's business standards and the different standards mandated by the applicable states where the products are sold. Testing included new products along with existing products being sold in the U.S.A, Puerto Rico and the Virgin Islands.

- Tested IBM AS/400, web eCommerce and desktop based applications for SBLI’s new Sales Management System. The AS/400 maintained the core customer contract application and policy production application.

- Performed manual and automated positive and negative testing (using Quick Test Pro).

- Developed and maintained VBScripts for testing the “Desktop”, web and AS/400 based applications.

- Developed and maintained the test scenario matrices used for the SBLI “Desktop” and web applications. The test matrices contained over 1200 test cases which were based on the business requirements for each product tested and the state where they were to be sold. The test matrices were used for functional, regression and UAT testing.

- Lead the effort to automate testing for the different applications. Trained co-workers on the “Desktop”, web and AS/400 applications as well as on Quick Test Pro.

- The Quickbase web-based application is used for defect reporting.

NYCE Corporation, Secaucus, NJ 3/98 – 3/05

Senior QA Analyst Environment: Tandem Mainframes, IBM Mainframe,client-server, Windows, HTML, Java

Performed quality assurance testing of internal andexternal code for new and existing financial institutions on the NYCE EFT andCORE switches to ensure that they meet the NYCE Network standards.

- Performed black box and gray box testing.

- Performed Team Lead responsibilities for four testers which included technical support and troubleshooting assistance for the group along with the Implementations groups, Database groups and Production Control group. Developed and trained testers when required. Reviewed the work of the testers.

- Participated in requirements gathering sessions and assisted with the development of functional specifications.

- Performed project coordination by working directly with internal and external client development and management teams on the status of the testing and issues/defects encountered during each testing cycle.

- Client types tested included Direct Processors, AP-Coops and AP Standalones.

- Products tested included ATM, POS, Master Money and Visa Signature Debit, ORCC, Safecheck, web-based Home Banking and online card maintenance.

- Testing was performed on the eFunds Connex platform utilizing Bysync, SNA, Frame Relay and TCP/IP protocols.

- Performed the internal Frame Relay testing before implementing this protocol for external clients.

- Supported the GATS and HSBC Hong Kong links when required.

- Performed the testing of the conversion of NYCE EFT switch to the Metavante EFT switch. Successfully tested many high-profile financial institutions.

- Extensive knowledge of the Connex tools/utilities, database and free-form rules file (APPARAM file) required for troubleshooting and completing projects to their utmost integrity in a timely manner.

- Wrote and/or helped develop test scripts and procedural documentation to support standardized certifications and assist in troubleshooting situations.

- Performed settlement to confirm that the transactions run from the prior day of testing debited and credited the test accounts correctly.

- Directly interfaced with software vendors, clients, implementations project managers, database analysts, telecom analysts and project managers through the testing process.

- Managed multiple projects simultaneously.

- First employee in NYCE history to receive the “Senior” title

Quality Assurance Analyst – Y2KProject

- Tested internal code/applications on multiple platforms in support of the Y2K project.

- Tested with external clients (including gateways) as part of the Y2K project.

- Tested operating system upgrades in preparation for their installation on multiple production platforms.

- Testing included batch and online applications, new functionality and regression.

- Wrote test scripts and procedures for the QA group to help implement standardized testing.

- Built internal test scripts for the NTF automated test tool.

- Installed and configured the LEXCEL automated test tool for the purpose of testing the Honor and Cirrus network code internally.

Electronic Data Systems (EDS), Morris Plains, NJ 9/96 – 3/98

Senior Certification Analyst

- Performed system integration certification of new and existing on-line financial institution interfaces to the EDS Host.

- Products certified included ATM/POS, Shared Branch, Home Banking, Visa Debit / E-Debit, IP Surcharging and online card base updates.

- On-line certification was performed on a Tandem mainframe running EPOC software. X.25, Frame Relay, SNA, and Bi-sync 3780 communication protocols were used during on-line certifications.

- Directly interfaced with software vendors, clients, project coordinators, and account managers.

- Managed multiple projects in a fast paced environment.

SMG Associates, Hawthorne, NJ 7/93 – 6/96

Owner/Operator

Distributor of food products to commercial andindependent retailers.

NYCE Corporation, Secaucus, NJ 6/92 – 7/93

CertificationAnalyst

- Conducted data center internalization/start-up.

- Implemented and documented testing strategies for the EFT processing environment.

- Certified financial institutions for the NYCE EFT Switch.

- Performed on-line, batch, stress, and regression testing using automated test tools running on Connex Performed the testing of POS hardware devices and POS software to be used by NYCE POS customers.

- Maintained the NYCE ATM test switch.

Chem Network Processing Services (Chemical Bank), Somerset, NJ 9/90 – 6/92

Lead Operator

Ran batch applications and maintained four onlineTandem systems.

- Monitored SNAX, expand and TYMNET communication lines.

- Maintained Chemical Bank’s ATM’s (500+), ATM communication lines and six network links via BASE 24 software.

Electronic Data Systems (EDS), Clifton, NJ 10/89 – 9/90

Certification Analyst

- Certified financial institutions for the EDS EFT Switch.

- Performed on-line, batch, stress, and regression testing using automated test tools running on BASE24 software.

EDUCATION / TRAINING

Information and Technology Management (ITM) - MercuryInteractive test tool course for WinRunner, LoadRunner and Test DirectorMicroAge Learning Center - CertifiedNovell Engineer- CertifiedNovell AdministratorDevryTechnical Institute- ComputerInformation Systems- President’sList (GPA 4.0) 5 trimestersBrookdale College- AssociatesDegree – Liberal Arts

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