Versatile, detail-oriented, and seasoned telecommuting professional, offering in-depth expertise in providing administrative support and customer service within both virtual and physical working environments. Possess proven expertise in handling multiple tasks, complemented with effective time management skills to accomplish assigned projects within strict timelines. Employ excellent communication skills in performing duties to ensure achievement of organizational goals and objectives

KEY STRENGTHS

Administrative Support Customer Service Appointment Setting

Business Development Proofreading and Editing

PROFESSIONAL EXPERIENCE

Virtual Assistant, Independent Contractor, New York, NY-2013- 2014/ Los Angeles, CA -2014

Render remote call center and customer service, outbound calling, appointment setting, conduct internet research, transcription and provide general administrative assistance to clients for short or long term projects

Highlights:

»Functioned as a virtual office receptionist responsible for providing utmost customer support and handling phone calls for clients during certain business hours.

»Conducted and organized orders, data entry, and office management.

Authored and edited documents and correspondence

Resume Analyst, Get Interviews.com- Independent Contractor- New York, NY- 2013

Rendered detailed assessment of customers’ resumes for effectiveness and marketed company’s resume services by educating them on the benefits of enhancing their resume quality. Promptly responded to customer inquiries and informed them of additional services and resume packages available. Maintained daily communication with Manager and attended monthly team meetings via telephone.

Care Advisor, Real Page, Inc., SeniorLiving.net.,New York, NY- 2012

Professionally assisted individuals and families with Independent Living and Assisted Living inquiries through call center and email, performed online searches of related communities based on the level of care for themselves or their loved ones, provided community tour information and guided them throughout the move in process.

*August 2009-December 2010- Accompanied daughter, who is a child actress/performer, as her legal guardian on National Broadway Tour throughout United States and Toronto, Canada. Managed her business affairs with the Tour Company Management, Tour Production, the Tutor and Educational Services

Business Manager, East Coast Coating, Silver Spring, MD 2003–2009

Efficiently provided direct oversight in daily operations of an industrial and commercial painting business, including sales development, marketing presentation, and customer service.

Highlights:

» Key contributor to business startup and development process as the point of contact who frequently communicated with Small Business Administration.

»Human Resource Coordinator-successfully recruited qualified painters, craftsmen, and technicians for local and regional contract jobs

»Performed general office duties, such as filing documents, ordering supplies, maintaining records, and handling bookkeeping functions, including payroll and billing.

»Provided high level of administrative support to senior management for correspondence, communications, and other related functions.

»Utilized excellent communication skills in liaising between employees and executive management to address operational issues and improve interpersonal relations within the organization.

»Established and maintained strong client relationship through high quality customer support and services.

»Created and edited business development proposals and other documents to ensure smooth flow of operations.

»Proactively attended seminars and networking events to receive updates on existing market trends.

EDUCATION AND CREDENTIALS

Morgan State University, Baltimore, MD

Bachelor of Arts in English GPA: 3.5

Dean’s List Graduated cum laude

Professional Career Development Institute Home Course, Norcross, GA

Medical Transcription At Home Professions Course 2002

Paralegal Course 2001

Virtual Assistant Classroom Training Center

Virtual Assistant

TECHNICAL ACUMEN

Microsoft Office Suite (Word, Excel, Access, and PowerPoint)

Typing Speed: 60 WPM Data Entry: 11, 000

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