SUMMARY

Over **+ years experience in supporting OS Installation (Windows XP, Windows Server 2003-2008 and Linux) and hardware configuration, Network Cabling and TCP/IP Configuration.

Hands on experience with Cisco devices (switches & routers) including 3600, 3800, 4500 and 6500 series Cisco devices

Proficient with Cisco Works, DameWare, Gencontrol, Windows Remote Assistance, SMS Mini Remote tool

Experienced with Virus removal, Data Storage, hardware and software Installation, Network, PC and Server troubleshooting.

Experienced in Rollout Migration, Managing User Accounts using Active Directory, Implementation of TCP/IP & related services- DHCP reservations

EXPERIENCE

North Shore- Long Island Jewish Medical Center (Allscripts) New Hyde Park, NY

06/09 – Present

Desktop /LAN Analyst (2010 Network Remediation Project)

Provide Level 1-3 support on clients applications within the healthcare system and resolve all desktop and network printer issues

Create, modify and troubleshoot Print Queues across our infrastructure

Assist Sr. Network engineers with switch installations, protocol implementation configurations, temporary switch port conversions and verification of all ports’ status

Monitored network devices for optimal performance- (Big Fix MT)

Use of Telnet for port activation and Vlan modification on all switches in Data Center

Active Directory and DCHP administrator (Create and modify user accounts, reserve IP addresses, implementation of TCP\IP related services- WINS\ DNS)

Install, configure and support hardware and software required to operate assigned technologies

Provides second and third level operational support for issues escalated from the Service Desk

Test new applications and devices on VMware Desktop Lab

Troubleshoot and resolve issues in assigned technology including hardware, software, operating system and application-related issues while maintaining Enterprise Service levels.

Maintain documentation related to technology installation, administration and maintenance

Perform related duties as required

Montefiore Medical Center, Bronx, New York 01/08 – 03/09

PC Support Team

Provided support for network and equipment upgrade including Dell, Cisco and Nortel.

Imaged PC's and laptops; diagnosed, repaired and installed printers, PC's and laptops. (DELL, MAC/ APPLE, IBM/LENOVO, HP)

Installed application and drivers for all devices when necessary.

Reconfigured TCP/ IP properties, connected CAT 5 cables from switches to data ports for network connectivity. Configured and troubleshoot IP routing protocols: RIP v2, OSPF and EIGRP.

Added, deleted, modified user accounts in Windows Server 2003 to accommodate new hires, departing employees.

Updated user domain accounts remotely using either Dame ware, Log MeIn or Remote PC.

Troubleshot Network issues using PING, Tracert and IP config utility tools.

Diagnosed, Troubleshot and replaced Server hardware components

Replaced hardware components in servers, laptops and desktops (i.e. SCSI HDD's, RAID Controller cards, CPU fans, system boards, power supplies, etc).

Assisted in IMAC projects, Server implementation (DELL Power Edge and Compaq Proliant Series servers) and Network equipment upgrades (Cisco and Nortel Switches & Routers: mount and connected all cables to data ports).

Updated and closed work orders in Remedy.

DataCorp System, New York, NY 07/04 – 11/07

Field Engineer/ IT Support Technician

Traveled to client work sites to perform diagnostics or repair/replace parts for HP and Lexmark printers.

Troubleshot Blackberry devices for network connectivity to the Blackberry Server and assisted in IT Projects such as desktop data migration, installation of Dell and HP Compaq servers, setup and configure routers, hubs and switches with assistance from SA’s and Cisco Engineer.

Configured network printers’ TCP\IP properties when changing ports.

Updated drivers and installed several printer units for our clients that included Dell’s new line of printers.

Removed and replaced hardware components in HP/ Compaq, DELL and IBM Printers, PC’s, laptops and Servers (including SCSI, SATA and IDE hard drives, RAM, High and Low voltage power supplies, backplanes, controller cards, NIC cards, CPU’s and motherboards.)

Ordered parts and provided up-to-date info on any products, including entitled warranty products and updated work orders and kept inventory of parts.

4G Data Systems, New York 09/02 – 06/04

Field Technician/ Desktop Support

Role: At Citigroup 388 Greenwich Street & The United Nations

Performed printer repair on HP and Lexmark printers.

Replaced parts needed to maintain proper printer performance (main kits, gear assembly, laser scanner, pickup and delivery assemblies, High and Low voltage power supply, etc.)

Provided excellent customer service, certified ASP (Authorized Service Provider) with HP and Lexmark, upgraded firmware, manually configure network printers’ IP address

Contacted both HP and Lexmark Business and Technical Support Center for warranty status, technical seminars, service manuals, part ordering and up-to date info on any and all products.

Role: On-site Help Desk

Resolved a number of issues with users’ laptop and PC’s remotely and over the phone.

Reimaged hard drives, performed system migration (98, 2000 and XP) upgraded BIOS, configured TCP/IP properties and installed operating systems (2000, 2003 Server, XP.)

Configured and troubleshot MS Office applications and Lotus Notes.

Backed up data to file server, added groups to network via Active Directory, mapped newly installed peripherals to network and ordered various hardware parts from Compaq, HP and Dell vendors.

EDUCATION & CERTIFICATION

CCNA - Cisco Certification, May 2009

Comp - Tia A+ Certification, Per Scholas - Computer Technician Training Program, May 2003

IBM Desktop System (RDC03) and Mobile System (RTC03) Certifications, August 2004

IBM Server Series College-Servicing xSeries Servers, August 2004

State University of Bronx, New York Educational Opportunity Center, Medical Billing Certified, May 1999 (ICD-9, CPT-4 and Medical Terminology)

Dell Certified Systems Engineer (laptops, desktops, Servers and printers)

Lehman College City University of New York – February 2005 – May 2007

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