Shante Washington

**** **** ***.# ***

Pinellas Park, Fl 33781

Cell: 727-***-****

E-Mail: acqxn9@r.postjobfree.com

Professional Summary

Customer service professional dedicated to effective team management and customer satisfaction. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.

Skills

Effective problem solver

Customer-focused

Exceptional telephone etiquette

Adherence to high customer service standards

typing

answering phone and transfer calls

filing

cook?

Work History

April 2009 to Current

Walmart 7500 66th st

customer service manager

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Cross-trained and backed up other customer service managers.

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a1

mail sorter

sorter?out people mail from zip code?

packing mail in box to get ship off to post office

September 1999 to November 2004

wendys Dayton, OH

cashier

Managed work flow to exceed quality service goals.

Prepare customers order

hha Dayton, OH

home health aide

preparing clients food

giving them there med.

help with bath

take clients to appointments ?

property Management Dayton, OH

Assistant

renting out apartments

filing paperwork

setting appointments

collecting rent money

answering phone?

Education

2002 Belmont high Dayton, OH

High School Diploma

job corp Dayton, OH

High School Diploma

Certifications

Data Entry?

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