**Looking for employment in the Tampa, area**

Reginald Woodie

***** ******* ** ***********. ** 33542

acqxmf@r.postjobfree.com

(917) 806 - 3197

WORK EXPERIENCE

Network Administrator

Northrup & Grumman - Brooklyn, NY - September 2011 to Present

September 2011/Contract/Current

Network Administration

Work in a 12hr shift NOC environment

Manage private isolated NYC wireless network for emergency services

Manage Network Connectivity to 400 networked RAN sites within NYC 5 boroughs.

Resolve all level 1 problems meeting SLA requirements

Diagnose, identify, isolate and analyze problems utilizing historical database records.

Work closely with operation managers to coordinate vendor meets

Kept track of ticket’s SLA for dispatching out to various RAN sites for work.

Work with management of various city agencies such as NYPD, FDNY and DOT on a daily basis.

Properly escalate and communicate network issues up to Tier 3 & NOC supervisor.

Diagnose issues on Nortel and Cisco routers regarding data packet throughput, circuits, and log information.

Support RF field tech with accurate alarm information on IPW/UGC equipment

Escalate notifications to management and customer (Doitt, NYC) regarding any outages.

Work with multiple vendors such as Verizon and Time Warner to provision, downgrade and troubleshoot circuits.

Contract/Full Time

Ernst & Young LLP - New York, NY - May 2006 to September 2011

Technology Support Specialist- America IT

Leverage multiple resources, coordinating team initiatives in order to meet customer needs.

Perform basic software troubleshooting and hardware triage support

Assist with the equipment and set-up for conference/meeting facilities, as directed. Assist with off-site

support for client functions/meetings.

Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.

Strong communication, interpersonal, organizational, and time management skills

Resolved hardware and software problems for firm-standard hardware/software Record inquiries, and repair/

Service requests.

managed other roles outside of daily responsibilities (KTL (trainer), SME, EY Backup, high level company

Conference/meetings support, notes database design, and project management role).

KTL (knowledge technology and learning classes) training partners, principals, director, executive directors

and new hires including interns of the firm.

SME (subject matter expert) for EY backup sharing knowledge to the firm on backing confidential documents

up on firm network.

Support firm's internal conferences and meeting, setups of hubs and polycoms (voice), activation of network ports for

external and internal internet connectivity.

Computer consultant/Project coordinator

Bank of America - New York, NY - August 2005 to January 2006

Assist in deployment of end users Laptop and Desktop equipment

contrator

Coordinate moves of Bank employees and Traders to various locations throughout Bank of America

Locations in Metropolitan area

Assist with Desktop Support for tier I and tier II clients on XP, 2000 Window's environment and Software

Application installs.

Experience using Service Center; dispatched tickets to EDS network department, Telecom department.

Experience using Asset Center Software; daily ticket tracker

Disconnect of workstations and traders Next machines and Bloomberg system

Experience with giving technical support to remote clients

Computer consultant / Blackberry Support

Merrill Lynch, Inc - New York, NY - January 2005 to August 2005

Liaison between All Merrill Lynch employees’s in the continental USA and cellular providers (Verizon\ AT&T- Cingular)

Software Installation and configuration of desktop manager

Troubleshoot all hardware/software blackberry issue clients encountered

Troubleshoot problems for Blackberry users that were placed on BES (Blackberry Enterprise Server) for

Data/Voice request

Approve cellular request in Ariba/POL data base for employee's

Track Tickets through Remedy Database for new cellular request

Field tech / Desktop Support

Sprint/Nextel Corp - New York, NY - November 2003 to January 2005

Contract

CSA-Desktop Support level II

Assist with windows XP, 2000 support to user in various locations within Sprint/Nextel Company

Experience using Service Center HP Open View Service desk ticketing system, and Laptop, Desktop

rebuilds

Knowledge of all PDA's, Blackberries

Update POS retail locations throughout NYC, five boroughs area

Experience with supporting a call center environment

Patch network ports to desk locations in Nextel Corp. offices

Experience using Ghost Imaging Software, also HDD Recovery Software, Microsoft suite, Eras (sprint’s VPN),

Dame Ware remote

Support merger of over 1,000 plus user of all levels with in the Nextel organization

Experience analyzing and troubleshooting Hardware and software issues

EDUCATION

Empire Technology School - New York, NY -

Bachelor of Science

University Of Phoenix - Phoenix, AZ

ADDITIONAL INFORMATION

TECHNICAL SKILLS:

SOFTWARE: Cisco Router 3750, Remote Desktop, Putty (SSH) Poly View (CeraMap), Microsoft Office Professional 2010, Internet Explorer 9.0, Firefox Mozilla, Norton Antivirus Corporate Edition, Ghost, FTP, SSH, AS400, Citrix, VPN, Microsoft SQL Server 2012, MS Exchange 5.5,200, SMS 2.0, Timbuktu, Lotus Notes, Lotus Notes Sametime Virtual Meeting, e-rooms, HTML, CSS, JAVA

OPERATING SYSTEMS:

Windows 2000, Windows XP, Windows 7, Windows 8, Red Hat Linux, Linux Fedora

ROUTERS:

Cisco, Nortel

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