Shalonna M. Grissom

405-***-**** acqxfm@r.postjobfree.com

PROJECT MANAGEMENT SALES TECHNICAL ANALYST

Goal oriented and self-motivated professional with experience in providing expert advice with financial decisions, technical issues, taxes and property transactions. Background also includes overseeing projects, reviewing policies and troubleshooting issues while ensuring programs are in compliance with government and/or organizational policies. Able to meet and exceed company expectations; effective communicator (verbal and written).

Contract Negotiations Market Analysis Customer Relations Program Compliance

Policies & Procedures Team Leader Project Management Problem Resolution

Tax Preparations Real Estate Technically Proficient Goals & Objectives

TECHNICAL PROFICIENCIES

Microsoft Windows, Microsoft Office Suite (Word, Access, Excel, Outlook, PowerPoint, and Sharepoint), PeopleSoft, Imagevision, HEAT, Remote Services Management (RSM), PC Anywhere, Remedy.

PROFESSIONAL EXPERIENCE

LEE HILL TAX & ACCOUNTING, Oklahoma City, OK (Seasonal) 1/2013 to Present

1/2003 – 4/2003

Tax Preparer/Specialist

ACCOUNT/CLIENT MANAGEMENT: Responds to new and previous clients regarding tax questions and laws in person and via telephone, keeps clients updated on tax processes and office procedures for filing taxes. Prepares simple and complex individual and small business income tax returns in compliance with government tax laws. Strong written and communication skills as well as organizational and problem solving skills.

RESEARCH AND ANALYZES financial statements and expenditures, as well as uncover potential deductions and credits for clients. Pays close attention to detail while checking for errors and miscalculations from clients. Assessed client’s needs, obtains additional information on taxable income and reviews previous year’s tax returns. Researches new laws and advise clients with best financial solutions according to tax liabilities and regulations.

KEVO PROPERTIES, Oklahoma City, OK 8/2013 – 12/2014

STRATOS REALTY, Oklahoma City, OK 8/2012 – 8/2013

5/2003 – 10/2009

Licensed Realtor

CONTRACTS AND PROJECT MANAGEMENT: Handles the transaction from beginning to end and/or when closing on the clients home. Negotiate contracts for home purchases, prepare listing agreements for sellers, oversee property transactions and act as intermediary for buyers and sellers. Assists clients with determining the value of the property listed for sale and when price adjustments are necessary.

ADMINISTRATIVE AND CONSULTING with clients to determine property criteria for purchasing, coordinates property open houses, viewings, and home inspections for clients. Facilitates closing process for all transactions. Ability to work independently or with a team while maintaining a strong since of ethics. Helps clients evaluate mortgage options to obtain the best terms and rates.

MARKETING AND REPORTS: Creates comparative market analysis reports and advised clients with the best financial and real estate decisions. Generates lists of residential properties that are compatible with buyer’s preferences. Advertises properties among office real estate team, other realtors, and potential buyers.

Accomplishment:

Recognized as Top Producer in 2006.

DELL FEDERAL SERVICES GROUP, Oklahoma City, OK 8/2013 – 1/2014

Tier II Helpdesk Analyst

CUSTOMER SUPPORT: Provided second-tier support to end-users for PC, server, mainframe applications, and hardware. Able to simultaneously support existing customer and customers with different procedural and ticketing requirements. Assists customers by remotely diagnosing problems and providing resolutions for technical and service-related issues. Provided advanced support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.

PROBLEM SOLVING: Troubleshooted issues that the first-tier help-desk support were unable to resolve. Recommended systems modifications to end-users. Educated customers within procedural guidelines to ensure a complete solution to their technical or service questions. Used troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.

POLICY AND PROCEDURES: Complied with military/DOD regulations as well as organizational policies and procedures and ticketing guidelines; documented helpdesk issues in PeopleSoft. Monitored and tracked issues to ensure positive resolution. Worked closely with onsite technical teams to recognize and report root cause analysis of incidents reported to the service desk.

DEPARTMENT OF MENTAL HEALTH & SUBSTANCE ABUSE SERVICES 4/2004 – 1/2011

Information Systems Coordinator

DATA: Accountable for insuring the integrity and security of data stored in ICIS (Integrated Client Information System) by serving as point of contact for 200+ program end users’ and staff.

MANAGEMENT AND COMPUTER SUPPORT: Oversaw statewide and agency users with computer support, email, login, username and password issues, while continuing to support ICIS end users. Liaison between internal and external clients using the ICIS system. Managed the ICIS manual by updating and editing when Decision Support Staff made fiscal year changes and departments made service descriptions and codes modifications.

TRAINING: Coordinated and facilitated on and offsite training presentations statewide to new and current contracted facilities on ICIS. Explained the importance of reporting correct data and efficiency of the data used on Client Data Core and Service Claim Forms.

ANALYZED: Assisted with multiple program testing systems to ensure they are operating properly. Created manuals for end users to use the programs efficiently. Analyzed monthly Fee for Service reports to find issues with agency payment and service processing.

OFFICE ADMINISTRATION AND EFFICIENCY: Point of contact for issuing and activating agency cell phones

and network devices. Researched finance reports to determine inaccurate billing charges for the IT Department.

EDUCATION

OKLAHOMA STATE UNIVERSITY (OSU), Stillwater, OK

Bachelor of Science in Business Administration emphasis in Management Information Systems

LICENSES AND CERTIFICATIONS

Active Security Clearance

ITIL Foundation Certificate in IT Service Management

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