CHRIS CHANG

**** * ******** **, ****** AZ • C: 520-***-**** • acqxe9@r.postjobfree.com

Business Services Analyst

PROFESSIONAL EXPERIENCE

Jade House Restaurant, Phoenix, AZ

Assistant Manager (2013 – 2015)

Oversaw major catering and charity events for

companies and organizations such as Intel and

Banner Hospital for guest counts up to 800

Conduct market research and develop business

proposal to launch revised menu and design

restaurant literature that generated $24,000 additional revenue

Implement advertising strategies such as bulk mail, door hanger and giveaway merchandise to optimize brand recognition results in 30 percent sales increase

Create new business through social media (Facebook, Instagram) and online advertisement

(Grabhub, Yelp) to facilitate interaction with customers

Accountable for restaurant sourcing and procurement, save restaurant $90,000 per year by managing pleasant vendor relationship with Shamrock and US Foods

Received Gold Award from Arizona Department of Health and Top 100 Restaurants Award sponsored by Sina Corp with the implementation of outstanding services Business Services Analyst

Strategic Planning • Project Coordination

•Business Process Improvement

A Project Coordinator and Business Analyst pursuing a role that could optimize my bilingual (English and Mandarin) background and put my education (BS in MIS at University of Arizona) in good use. Capable of effective communication, solid event planning, proposal writing and organizing abilities, along with proficient IT skills such as SQL, MS Office Suite, hands-on Database Administration and ERP

Implementation experience. Proven leadership

demonstrated as VP of TWSA (Taiwanese Student

Association) at the U of A and ABA (Asian Basketball Association). Acquired adequate experience managing multiple fast-paced projects for clients such as JP Morgan Chase, GE, Intel and Callaway Golf.

CORE COMPETENCIES

• Workflow Optimization

• Cross-functional Coordination

• Business System Analysis

• Database Administration

• Trade Show Exhibitor

• Event Planning

• Digital Marketing

• Public Relations

• Proposal Writing

• Proficient SQL Skills

EDUCATION

Bachelor of Science:

Management Information System

University of Arizona, Dec 2006

Emphasis in Project Management

Vice President of TWSA (Taiwanese

Student Association)

SKILLS AND PROFICIENCIES

• Applications and Softwares: MS

Office Suite, SharePoint, Adobe

Creative Suite, Dreamweaver,

CyberLink PowerDirector

• Fluent in Chinese, English, and

Taiwanese

• Concepts and techniques:

Process Management,

Operational Management,

ER Model, UML

• Programming Language:

SQL (SHL Assessment Level:

Proficient), JAVA, HTML, TCP/IP

• DBMS: Oracle, IDX System

• ERP: IBM Cognos, SAP, Ultimus BPM

CHRIS CHANG

PROFESSIONAL EXPERIENCE (continued)

US-China Link, Los Angeles, CA

Program Supervisor/Translator (2010 – 2013)

Lead groups of average 40 students and 5 teachers from Jiangsu Provincial Department of Education on cultural learning tours throughout Southwestern US, 10 days per group

Design travel master plan, compile guidebook and map out timetable

Develop longstanding business partnership and arrangements with management of airlines, coaches and hotels including negotiating group requests and save company

$87,500 per year

Commentate national characteristic, explain local customs, and translate during the trip

Superintend safety of the team, handle urgent situations with timely response US Oncology, Tucson, AZ

Business Process Specialist (2009 – 2010)

Manage five revenue cycle projects including Referral Decrementing appointed by State Director to improve company’s internal work-flows by 30%

Administer UO network’s database that contains info. regarding referring physicians, facilities and patients with responsibilities including Procedure Code Reconciliation

Assist managers and supervisors making strategic decisions by producing SQL reports such as MTD Charge Variance and Weekly Accounting Summary

Coordinate between Finance, HR and IT to prevent cross-departmental escalating issues

Act as POC collaborating with GE and JPMorgan Chase on Auto-remit EOB Projects, streamline process and reduce turnaround time by 45% ICCBBA. Inc., Redlands, CA

Information Standards Specialist (2008 - 2009)

Represent ICCBBA at 2008 AABB Annual Meeting & TXPO at Montreal, Canada as an exhibitor, in charge of the booth, enhance company’s fine reputation, strengthen clients’ trust, and achieve a successful road show

Translate ICCBBA official documents from English to Chinese version for company’s global expansion into major Asia countries

Manage company database resulting in the removal of hundreds of invalid and expired codes and faster response time

Ensure customers satisfaction by providing high-quality and timely problem solving to ICCBBA global clients on a daily basis

Organize Advisory Group meeting minutes and summarize questionnaires, present proposals with recommendations for internal process base on the results Financial Service Office (University of Arizona), Tucson, AZ Hiring Process Consultant (2005 - 2006)

Assist HR Department at the U of A to implement an efficient and user-friendly hiring process using BPM Ultimus

Provide a time saving system with secured access strictly to our sponsor

Allow multiple users work interactively in the web-based process with a consistent database

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