DIANNA L. KANE

**** *. ********* ****, *** **** Phoenix, AZ 480-***-**** acqxdi@r.postjobfree.com

OBJECTIVE: It’s my goal to once again resume working as an Executive Administrative Assistant/Receptionist. I thrive on the various challenges that accompany this area of work. I have 15+ years working as Administrative Assistant at different levels. I’m very familiar and proficient regarding Microsoft Office Suite and Quickbook Pro. Also, I briefly worked as a Financial Aid Officier.

Employment History

Retail Sales Associate

April 2013 to January 2015, Famous Footwear, Phoenix, AZ

Organized and displayed merchandise to company standards

Fulfilled the companies defined customer experience by being a friendly, available, customer focused, excited team member

Completed some training for Assistant Manager Position. Verify all deposits with closing Assistant manager.

Deliver fantastic customer service building customer loyalty.

Worked Cash Registers and Back office computer for ordering supplies

Consistently promoted company rewards programs. Met all 3 weekly goals set by company

Cashier

October 2007 to Jun 2008 Circle K, Phoenix, AZ

Ring up all items purchased by customer.

Restock coolers daily on drinks sold daily

Ensure coffee and food items are ready for purchase throughout the day

Assistant Administrator

May 2000 - Feb 2001 RainStar University Scottsdale, AZ

Prepare and compose correspondence for Teachers, COO and CEO

Customer service experience including answering incoming phone calls

Maintained files for the CEO and CFO of the company.

Communicate with various internal departments to coordinate projects and/or activities

Organized/maintained corporate and executive files and records.

Microsoft Word experience (ability to create, update documents and mail merges)

Maintained all student attendance records.

Organized student Library for students to reference.

Microsoft Excel experience (ability to create spreadsheets) recording all student payments/attendance.

Manager, Funeral Home/Cemetery

Feb 1998 - Dec 1999 Memorial Operations, Ashtabula, OH

Customer service experience including answering incoming phone calls for all Cemetery Sales

Review prepared documents to ensure accuracy and quality, and revised contracts as needed

Increase all funeral/cemetery sales by 100,000 in 6 months with efficiently trained Sales Team.

Microsoft Word experience (ability to create, update documents and mail merges)

Compiled and/or integrated information needed to complete reports and documents

Ensured burials/cemetery grounds were completed and maintained properly respecting families.

Created and maintained administrative desk manual ensuring continuity of office operations

Microsoft Excel experience (ability to create spreadsheets) for sales reports.

Manage 8 counselors, 1 office admin, and 4 grounds personnel.

Certified Nursing Assistant

May 1996 - Dec 1996 Warrensburg Hospital Warrensburg, MO

Provide care and assistance to patients on medical/surgical unit.

Log/chart patient vital signs and changes in the behavior.

Notify Charge Nurse immediately of any critical changes with patients to prevent any setbacks recovery.

Work with computers in patients rooms for charting, no sure the hospitals computer program.

Certified Nursing Assistant

May 1995 - Mar 1997 Four Seasons Living Center Sedalia, MO

Obtained my license as Certified Nurse’s Assistant.

Provide residents with assistance for all daily living tasks.

Ensure safe living environment is provided. Chart vitals and changes in patients for Nurse/Doctor.

Waitress

May 1993 - Dec 1994 Shownee’s Restaurant Sedalia, MO

Responsible for setup tables, clearing and cleaning, and serving meals in a polite/courtesy manner.

Responsible for cleaning coffee/tea makers, and soda fountains at end of night, wrap silverware for the next day.

Administrative Manager

Sep 1985 - Mar 1995 United States Air Force Misawa AB Japan/Knobnoster, MO

Administrative Manager during my 9.5 years in the USAF.

Maintain effective schedule for F-16 pilots which will involve heavy calendar management, requiring interactions with both internal and external leaders and assistants to coordinate a variety of complex executive meetings

Administratively responsible to maintain regulations are updated with new guidelines of operations.

Coordinated and booked travel arrangements, plan itineraries, prepare all travel orders.

Prepare materials for presentations.

Prepare and compose correspondence, both internal and external

Arranged, planned and coordinated meetings and/or conference calls for Officers.

Non-commissioned Officer in charge of the USAF Honor Guard Teams at Whiteman AFB, MO.

Provided Military Honors for fallen past/present military members.

Microsoft Excel experience (ability to create spreadsheets).

Microsoft Word experience (ability to create, update documents and mail merges).

Customer service experience including answering incoming phone calls

Licenses

Certified Nurse’s Assistant - State of Missouri

Minister's License AZ #3092

Travel Agent - complete school in Michigan

Awards

--Outstanding Unit --Desert Storm/Desert Shield

--Good Conduct Medal --Outstanding Achievement Award

References

Courtney Petr 602-***-**** Co-worker/Supervisor (previous)

Ross Ciresi 602-***-**** Co-worker/Supervisor (previous)

Steve Vine 602-***-**** Supervisor/Manager (previous)

Gina Spinner 602-***-**** Friend

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