PATRICIA DELISI

*** **** **** ** #* CORDOVA, TN 38018 901-***-**** acqxdc@r.postjobfree.com

SUMMARY

Seeking a long term position which will enable me to utilize my skills as a dedicated and reliable Collections Specialist/Financial Counselor. This includes 30 years of comprehensive experience including a progressive background in administrative support and customer service.

SKILLS

Works well under pressure as part of a team

Excellent verbal and written communications skills

Competent and reliable professional, committed to top quality work

In-depth knowledge of collections and billing

Certification of Accomplishment of Reimbursement and Collections

PROFESSIONAL EXPERIENCE

2006 - 2015

Collections Specialist/Financial Counselor, The Conrad/Pearson Clinic Germantown, TN

Notified patients with delinquent accounts by telephone or mail in attempt to secure payment and determined reason for overdue payment while arranging payment plan

When necessary, recommended management to refer delinquent accounts to external collection agencies

Identified billing/insurance errors on accounts and made necessary changes

Counseled with patient account representatives regarding insurance/billing and managed care issues

Traced patients to new addresses by inquiries at post office, questioning neighbors, searching online telephone directories, street listings, or any other legal means to client information pertaining to whereabouts of skips

Provided weekly reports to management regarding the number of calls made and received, letters sent, and dollars collected

Identified and responded to operational issues addressed by the physicians of The Conrad/Pearson Clinic corporate administrative office

Supported and adhered to all company policies, procedures, and management decision; maintained confidentiality of patients’ medical information and all administrative and/or personal related confidential issues

Demonstrates superior patient relations and interpersonal skills, demonstrates an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgement, promotes a positive work environment and contributes to the overall team effort of the office and company.

2003 - 2005

Charge Entry Specialist, Scott Radiological Group St. Louis, MO

Provided majority of billing support to 10 physicians and 3 operating locations

Determined correct codes by verifying diagnostic and procedural code input documents

Routinely key entered 1,000 records weekly, including demographic data

Ensured business compliance with all governing HIIPA laws for records filing/management

2000 - 2003

Bill Collector, Control Security Systems, Inc. St. Louis, MO

Responsible for disposition of all past due accounts exceeding 30-120 days

Reported bankruptcy claims; forwarded delinquent accounts to an external collection agency

Provided customer service and follow-up on all complaints

1997 - 2000

Patient Accounts Representative, Barnes Retina Institute St. Louis, MO

Provided financial counseling and loan processing to patients

Ensured account credit posting and insurance claim denial processing for payable charges

EDUCATION

1974

High School Diploma, Roosevelt High School, St. Louis, MO

REFERENCES

Available upon request.

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