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Manager Customer Service

Location:
Arlington, TX
Posted:
July 25, 2015

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Resume:

RAUL O. RICO

*** ****** **** ***** #***

Northbrook, IL 60062

847-***-****

acqxab@r.postjobfree.com

SUMMARY

Bi-lingual Operation and Facility Manager / Warehouse Manager with over 15 years experience. Strengths in warehouse operations, logistics, inventory control and training. Strong knowledge base with computers and using software (Lotus Notes, MS Word, Excel, PowerPoint). Skilled in managing people and projects, communicating, translating, organizing, identifying and resolving issues. Proven Team player. Some accounting courses completed.

Fluent in English and Spanish.

PROFESSIONAL EXPERIENCE

DELL INC., Buffalo Grove, IL (formerly ASAP Software) 1991-2014

Operations and Facility Manager, 2007-2014

•Inspected alarm system for facility of 60,000 square feet building with office and warehouse space, resulting in continued maintenance for employees security.

•Reviewed HVAC units to maintain constant temperature controls and provide employees with comfortable working environment.

•Provided assistance for all employees on incoming/outgoing shipping issues, resulting in increased productivity and decreased down-time.

•Worked with technical department to ship high volume of computer equipment for both internal and external departments on timely basis.

•Inspected and maintained function of exterior lighting of building, resulting in achieving safe environment for employees and customers.

•Wrote monthly maintenance reports in regard to areas of safety equipment, housekeeping issues and details regarding special Marketing and Sales events.

•Resolved issues from Director of Purchasing, Director of Sales, Customer Service, and Regional Facility Manager, meeting high corporate standards.

Assistant to Director of Operations, 1997-2007

•Trained “new” company employees hired for Sales Department on Receiving and Shipping processes, which created better understanding and resulted in providing better services to customers.

RAUL O. RICO Page 2

•Assisted on all warehouse functions/activities, and managed full and part time employee’s performance for daily activities, resulting in increased productivity.

•Reported and controlled time-sheets for all part time employees for regular and overtime worked hours, which increased control of payroll issues.

•Taught Basic English language to Hispanic employees (mostly), which resulted in improved communication in both speaking and writing for greater understanding of work functions for increased productivity.

Shipping and Receiving Manager, 1993-1997

•Used WIN (Warehouse Inventory Network system) and scanned items with Radio Frequency (RF) Units to fulfill orders, which reduced time and man-hour costs.

•Matched and recorded vendor receipts with purchase orders to verify accuracy of merchandise/shipment (computer software).

•Maintained accurate records for high volume operations on these two basic warehouse functions, resulting in decreasing errors and discrepancies of issues related to vendors, company's shipments and increasing customer's satisfaction

Customer Receiving Services, 1992-1993

•Directed and controlled high volume of software products received based on purchase orders generated by Purchasing Department.

•Resolved issues related to customer’s returns, and direct reports to Sales, Purchasing, and Account Receivables departments, resulting in providing accurate credit for customer.

Warehouse Assistant, 1991

•Coordinated daily fulfillment of high volume of customer orders, and followed procedures for shipping, resulting in forwarding accurate orders to respective carriers.

•Assisted in physical monthly inventory control functions, which verified and fulfilled ASAP orders in timely manner.

EDUCATION

Oakton Community College courses, Des Plaines, IL - Certificate in Computer Basics

Lake County Community College, Deerfield, IL- Accounting courses

UMSNH (University of Michoacan) Accounting and Administration, Morelia, Mich. Mexico



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