Shannon Badeaux

*** ********* ****

Youngsville, La. 70592

337-***-****

acqx9l@r.postjobfree.com

Highlights: Smart Certified Direct

• pursuing a certification in MCSE (Currently: MCP)

• Working knowledge of Windows 98, 2000,XP, Win7, Win 8.1

• installing hard drives, video cards, building computers.

• Well-organized and efficient. Team player

• Works well in a high pressure environment.

• Skilled with computer systems and software.

• Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success. Excellent organizational skills and time management

• quickly learn procedures and methods

Experience: Iberia Medical Center New Iberia, La.

Helpdesk Technician 2 09/13 – present

Used Spiceworks ticket system to create and complete tickets receive by users of hospital.

Built, repaired, upgraded hardware and software on workstations and servers using windows 7 Pro and server 2008 R2

Received hardware to deploy new PC’s for new doctor offices

Repaired and ordered Lexmark printers from T630 to MS810

Answered phones and emails and created tickets for password resets, created/disabled new email accounts through Rackspace exchange server

Created and deleted and managed AD user accounts

Giving users access to shared drivers and network folders as well as trouble shoot PC problems

Worked on helpdesk tickets to resolve issues and closed them

Worked in CPSI a clinical software program to give security access to clinical software for doctors and other employees

Worked with Office 2003, 2007,2010, 2013

Experience: Opelousas General Hospital Opelousas, La.

Helpdesk Coordinator 04/12 – 08/13

Managed three helpdesk techs/IT network Specialists

Created helpdesk tickets & assigned them to my team

Ordered hardware to deploy new PC’s for new doctor offices

Ordered PC’s, monitors, keyboards, mice for replacement

Repaired and ordered Lexmark printers from T630 to MS810

Answered phones and emails and created tickets for password

Resets, creating new email/AD accounts

Giving users access to shared drivers and network folders as well as trouble shoot PC problems

Worked on helpdesk tickets to resolve issues and closed them

Superior Energy Services Broussard, La.

Helpdesk Technician 12/09 to 09/11

Answer Phones and emails creating tickets for password resets, creating new email accounts and giving users access to specific shared drives and folders as well as troubleshooting PC problems

Troubleshoot & Experience Windows XP, Vista and 7 issues

Create Tickets and also resolve and close tickets in BMC Remedy

Train new hires on daily activities including troubleshooting and BMC Remedy

Asset Management

Resolved calls or escalated to next support level

Microsoft Certified Professional

Followed up with users to close tickets on work orders

Repair/upgrade systems

Shipping out computers, laptops, phones, printers etc.

Taking certifications to become Microsoft Helpdesk technician. One of two tests completed.

Office 2003, 2007,2010

Lexmark, HP, & Dell Printers

Experience: Sega Amusement Works Lafayette, La.

Route Manager 10/08 to 11/09

Repairing Machines & Computer Components

Collecting Money

Daily Deposits

Paperwork

Inventory

Servicing Route

Filling Plush

Landry, Harris & Co. Lafayette, La.

System Administrator 6/04 to 10/08

Maintained 30+ computers on a daily basis

Installing Programs / Hardware Trouble Shooting

Windows 98/00/XP

Windows Server 00/03

Networking

Firewalls

Terminal / Remote Services

Exchange

Microsoft Office Suite

Active Directory

Girouard Cleaners Broussard, La.

Presser 10/03 to 6/04

provided quick, efficient service to customers and regulated workloads.

Inspected articles to determine methods of specific cleaning requirements.

engaged in receiving, marking, washing and ironing clothes and linen in laundry.

Krantz Buildings Systems Broussard, La.

Assistant Foreman/Design Trusses 10/00 to 9/03

Operated computer and peripheral equipment to process business, scientific, engineering, and other data, according to operating instructions.

Cleared equipment at end of operating run and reviewed schedule to determine next assignment.

Highlights: Smart Certified Direct

pursuing a certification in MCSE (Currently: MCP)

Working knowledge of Windows 98, 2000,XP, Win7, Win 8.1

installing hard drives, video cards, building computers.

Well-organized and efficient. Team player

Works well in a high pressure environment.

Skilled with computer systems and software.

Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success. Excellent organizational skills and time management

quickly learn procedures and methods

References: Available upon request

Contact this candidate