DAVID G. WAGNER

***** ****** ***** • Macomb, MI *8042 • 248-***-**** • acqx9g@r.postjobfree.com

Award-winning General Manager and former Dealer with strong record of success in directing dealership operations to increased sales volume, profitability, market share, and customer satisfaction. Expertise encompasses multiple brands and price points, including Lexus, Cadillac, GMC, Chevrolet, Toyota, Chrysler, Jeep, Dodge, and Volkswagen.

• Accomplished executive and sales leader with more than 20 years of successful experience across all operational areas of automobile dealerships.

• Extensive experience directing multi-rooftop/multi-franchise dealerships from small to enterprise scale.

• Acknowledged for superior ability to recruit, develop, train, and retain top talent across all areas of the dealership.

• Strong record of architecting and executing successful turnarounds of underperforming and struggling dealerships.

• Recognized by manufacturers and dealer ownership for consistently surpassing manufacturer standards by spearheading and coordinating improvements in dealer processes, technology, and staff performance. PROFESSIONAL EXPERIENCE

PRESTIGE WARREN TOYOTA, Warren, MI 2012 – 2015

General Manager – Aggressively drove revenue and profit growth through strong business acumen, industry expertise, and exceptional motivation skills.

• Recruited, mentored, and trained management staff, effectively transitioning from a reactive to proactive business management and sales environment.

• Implemented new process points throughout sales and service customer service landscape while increasing sense of urgency through consistent execution to raise both indexes from YTD red to YTD green.

• Achieved 25% increase in new and used vehicle volume during the first two years of operational responsibility. NORTHWOOD UNIVERSITY, Midland, MI 2012 - Present

Adjunct Professor – Adult Distance Program on line instructor for dealership management and general business program courses.

RENO BUICK GMC CADILLAC, Reno, NV 2011 – 2012

General Manager – Recruited by operating partner to manage recently acquired dealership which was underperforming the market, operating at a loss, and experiencing internal capitalization problems.

• Led dealership to a significant turnaround in profitability, resulting in an end of year profit of more than a half million dollars. Increased monthly new and used vehicle sales by more than 50% vs. prior year.

• Spearheaded and executed sales culture change by recruiting, training, and mentoring sales staff. Established an internal training program, and implemented a formal monthly individual salesperson review process.

• Built a strong and cohesive management team by augmenting existing team with additional key personnel and fostering an environment of cooperation, trust, and accountability. TOWN AND COUNTRY CHRYSLER JEEP DODGE (AutoNation), Seattle, WA 2010 – 2011 General Manager – Retained by AutoNation's Western Region and relocated to Seattle to orchestrate and lead the turnaround of an underperforming Chrysler Jeep Dodge dealership.

• Increased new and used vehicle sales volume 30% through personnel modifications, increased focus on training, and closing process gaps at Sales Desk.

• Implemented a culture of responsibility and accountability to support the management team in driving performance and customer satisfaction results to achieve forecasted levels throughout all departments.

• Implemented process changes in Collision Center which resulted in year over year revenue increase of 26%. DAVID G. WAGNER PAGE 2

FOX AUTOMOTIVE OF ROCHESTER HILLS, Rochester Hills, MI 2005 – 2010

(BILL FOX CHEVROLET, FOX TOYOTA-SCION, FOX VOLKSWAGEN) General Manager – Manage dealership operations of four franchises throughout four separate rooftops.

• Earned honors as first Toyota dealer in metro Detroit market to win President’s Award in more than 15 years.

• Achieved substantial net profit growth through increased revenues, operating cost reductions, process enhancements, and personnel and marketing adjustments, operating in a historically depressed economic market.

• Championed the implementation of a new DMS system, including CRM application, resulting in strong showroom controls and internally generated marketing campaigns. AUTOMATIC DATA PROCESSING (ADP), INC., Chicago, IL 2004 – 2005 Retail Solutions Manager – Leverage extensive dealership experience to market variable operations software application (automotive DMS) throughout a large Midwest territory.

• Achieved stretch sales goals with a major focus on Customer Relationship Management (CRM) software.

• Gained vital technical experience, valuable insights, and “best practice” awareness from calling on diverse dealers in a broad geographic market.

SPARTAN TOYOTA-LEXUS-MITSUBISHI, Lansing, MI 2003 – 2004 General Manager – Recruited by dealer (former General Manager at Falvey Toyota) to manage dealership operations of three franchises throughout three separate rooftops.

• Excelled as #1-volume Toyota dealership in the State of Michigan. TEAM TOYOTA-YAMAHA, Midland, MI 1996 – 2002

Dealer Principal/General Manager – Recruited by Toyota Motor Sales to turn around a non-profitable dealership on an equity buyout basis, as a result of successes at prior Toyota dealerships.

• Accomplished positive net income by end of first year of operation through improvements in all dealership areas.

• Established strategic vision, elevated organization’s profile throughout the local community, and enhanced operational processes and performance results.

• Improved financial performance by coordinating financial analysis, marketing, expense control, and departmental operational processes.

SUBURBAN TOYOTA-VOLVO (NISSAN-VOLKSWAGEN), Troy, MI 1989 – 1995 General Manager – Recruited by Director of Operations (former dealer at previous employment) to manage underperforming Toyota-Volvo dealership, achieved $400,000 turnaround within 12months.

• Based on results achieved at Toyota-Volvo dealership, given operational responsibility for 2nd dealership

(Nissan-Volkswagen).

• Led dealership to achieving the Toyota President’s Award multiple times for total operating excellence.

• Led dealership to 1,500 units of total vehicle retail sales per year at Toyota-Volvo operation plus 1,000 vehicle retail sales at the Nissan-Volkswagen dealership.

EDUCATION

TIFFIN UNIVERSITY

Master of Business Administration (MBA), Management and Leadership FERRIS STATE UNIVERSITY

Bachelor of Science in Business Administration (BSBA) Associates of Applied Science in Higher Accounting (AAS)

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