Ann M. Kruse

**** ***** ******* ****, *********, FL 34212

Phone: 863-***-**** acqx7l@r.postjobfree.com

Executive Summary

Experienced IT transformation professional with demonstrated strength to clearly communicate goals, strategies, and scope to all stakeholders. Ability to process changing project opportunities in order to create successful outcomes. Multicultural lifestyle with capability to work in the European Union. Successful history of creating positive encouraging environment amongst team members. Able to partner and foster communication across all functional and organizational boundaries. Industry experience includes healthcare, retail, manufacturing, education, mortgage processing, banking industries, and others. Extensive knowledge of project management approach to standards and methodology.

Technical Summary

Microsoft

MS SQL Server 2012, Microsoft Business Intelligence stack including SQL Server, SSIS, SSRS and SSAS. Visual Studio, Team Foundation Server 2012. Power level user of Microsoft suite including Word, Excel, PowerPoint, Access, Utilization of SharePoint document repository for version control and collaboration.

SAP

ERP, FI, FM BO/BI certified, Public Sector certified.

CBAP

Trained and experienced with requirements gathering and management though entire SDLC. Documents include BIA, BRD, FRD, Artifact gathering and creation and execution of test scripts.

ORACLE

DBA certificate including PL-SQL

Gap analysis

Excellent at identification of RICEFW gap in regard to upgrade/change management

Professional Experience

PharMerica Tampa, FL January 2015 – June 2015

PharMerica is a leader in long term care pharmacy service

SAP-DAYFORCE Analyst

Collaborative consultation with Ceridian to assist with implementation goals for clarification on requirements definition, solution design, configuration, unit and integration testing, and full deployment

Apply Functional and Technical expertise to effectively execute requirements definition, solution design, configuration, unit and integration testing, and full deployment of various formats of integration such as workflow processes, Life status events, LOA processing and many others.

Manage and execute the implementation life-cycle including planning, discovery, design, configuration, and deployment in addition to project and client management responsibilities

Consult and advise team members through the implementation process on best practices that maximize value and return on investment

Decipher translation of “SAPanise” translation to Dayforce terminology

Collaborate with the project team, internal partners, Ceridian, and third parties to ensure the successful delivery of the Benefits management system

Assist internal team collaboration toward rollout process

Development of process flows and documentation

Creation of exports and reports on demand

Manage expectation of project team

Manage Ceridian resources to stay within budget and scope.

Identified configuration errors prior to go-live saving company a complete reimplementation

Assisted in training staff usability of Dayforce features and functionality

Reported bugs and enhancements to Ceridian’s portal

Determined methodology for rollout of enhancements

Ceridian ST Petersburg, FL

Ceridian is a global product and services company delivering trusted results and transformative Human Capital Management technology

Interface Integration Specialist

Collaborative consultation with the client, client carrier vendors and internal team on requirements definition, solution design, configuration, unit and integration testing, and full deployment

Apply Functional and Technical expertise to effectively execute requirements definition, solution design, configuration, unit and integration testing, and full deployment of various formats of integration such as XML, flat files.

Complete FTP request documents and obtain FTP site information.

Development of Automated import event processes.

Development of 834 EDI Health Plan eligibility file.

Development of Custom Export files

Development of process flows and documentation

Technical query and scripting tasks

Ceridian ST Petersburg, FL September 2014 – December 2014

Sept. 2014 – Dec. 2014

Ceridian is a global product and services company delivering trusted results and transformative Human Capital Management technology

Interface Integration Specialist

Collaborative consultation with the client, client carrier vendors and internal team on requirements definition, solution design, configuration, unit and integration testing, and full deployment

Apply Functional and Technical expertise to effectively execute requirements definition, solution design, configuration, unit and integration testing, and full deployment of various formats of integration such as XML, flat files.

Complete FTP request documents and obtain FTP site information.

Development of Automated import event processes.

Development of 834 EDI Health Plan eligibility file.

Development of Custom Export files

Development of process flows and documentation

Technical query and scripting tasks

JSA Healthcare subsidy of DaVita Healthcare Partners January 2014 – July 2014

ST Petersburg, FL

January 2014 – July 2014

HealthCare Partners, the country's largest operator of medical groups and physician networks, delivering outstanding healthcare across a broad range of services.

Business Analyst

Identified and defined business requirements in regard to healthcare transaction sets.

Normalized multiple Carrier unstructured data into standard transactions sets in regard to Payments, Claims, Members and Provider data to define ETL methodology

Communicated business requirements to both stakeholders and development team

Developed presentation material and demonstration for best practices regarding utilization of healthcare EDI transaction sets including the following standard file formats:

Healthcare Claim or Encounter (837)

Enrollment and Disenrollment in a Health Plan (834)

Eligibility for a Health Plan (270-271)

Claim Payment and Remittance Advice (835)

Premium Payments (820)

Healthcare Claim Status (276-277)

Referral Certification and Authorization (278)

Coordination of Benefits (837)

Determined RICEFW Gap analysis to create determine system upgrade path from out of support system to MS SQL Server including determination of appropriate functional requirements for in house developed ERP.

Manage SSIS data integration and workflow process to manage data from Healthcare providers and vendors

Conducted research to identify business requirements to meet the application needs of ACO healthcare model processing requirements as identified by CMS. Responsible for coordinating data transmissions, data requirements definitions and specifications.

Creation of all phases of documentation during development lifecycle from requirements gathering to training, and installation via TFS.

Yash Technologies, Bradenton, FL March 2013 – July 2013 Yash Technologies is a leading Information Technologies company for Corporate & Business IT Solutions.

March 2013 – July 2013

SR SAP Solutions Engineer

Identified and defined customer objectives and business requirements and designed solutions that enhance client’s business operating environment.

Communicated business requirements to project/implementation team following completion of sale to ensure a smooth transition from presales to implementation stages

Developed presentation material and demonstration scenarios for sales personnel which reflect how existing business processes can be aligned to existing SAP best practices

Determined RICEFW Gap analysis to create current and future state documentation

Assumed a key role in opportunity planning, strategy, solution approach, and competitive positioning

Actively supported the sales teams in promoting and identifying solutions, articulating functional fit and completeness, responding to bid cycles, to the customer requests for information and information to tender

Determined functional requirements for ERP and Business Objects solutions

Blooming Brands, Inc., Tampa, FL

January 2013 – March 2013

Blooming Brands is one of the world’s largest casual dining companies with more than 1400 restaurants in United States & 21 countries/territories.

SAP Quality Analyst

Blooming Brands, Inc. SAP Finance Initiative

Clarifire, Inc., St. Petersburg, FL

October 2012 – December 2012

Clarifire is the developer of CLARIFIRE®, a configurable, web-based Software-as-a-Service (SaaS) application that automates complex workflows

into simpler processes.

Business Analyst

Data gathering, Workflow, and Process mapping in MS Visio

Defined statement of work and documented client business requirements for the Dodd-Frank Wall Street

Reform and Consumer Protection Act

Provided process improvement analysis to enhance efficiency and streamline business procedures via automation

Incorporated highly Structured UML methodology to review customer requirements

Acted as subject matter expert for Loan Modification process for distressed mortgages

Mosaic (contract Insight Global), Riverview, FL

January 2012 – July 2012

Mosaic is a leader in the potash industry with annual capacity of 10.3 million tons.

Enterprise Architect

Managed and performed administration of TROUX SQL datamart to ensure alignment of Business Analytics in compliance with company policy.

Analyze Business and IT prerequisites to determine reporting requirements and categorize trends and anomalies to identify change opportunities from Project Initiation through complete SDLC including how ETL Sources/Targets were identified.

Scripted complex queries in MS SQL Server Management Studio to enhance analysis provided by BIRT reports

BIRT Reporting Framework with linkage into TROUX Metamodel

Created user procedures for business and IT owners

Created requirements and procedures for administration of contract vendor management.

Created justification reports for annual review board

Polk County School Board, Bartow, FL

2004 – July 2011

Polk County Public Schools is a school district headquartered in Bartow, Florida, United State which serves Polk County.

Senior Business Systems Analyst

Certified Public Sector consultant SAP 6.0, R3 4.7, Configuration Analyst for FI-FM the Finance and FM(PS)

Provided analysis and design for all business processes in the Business Services Department including funds management, budgeting AR, AP banking, and financial reporting

Monitored processes and procedural timelines to ensure effective real-time business controls

Provided infrastructure investment and cost justification details towards development of budget requests.

Responsible for maintaining configuration and master data

Facilitated closed-loop corrective action for resolution of problems and issues

Various contracts for Veredus, Inc., and Kforce, Inc. 2003 - 2004

Business Systems Analyst - WELLCARE

Determined requirements for implementation of 834 EDI transactions

Created business requirements document based on initial gap analysis

Determined requirements for updates to Oracle membership enrollment system

Produced and maintain standard operating procedure manuals

Project Manager - PMSI

Created gap analysis to define 835 EDI processing requirements

Led EDI team to successful deployment of 835 EDI HIPAA requirements

Bunch and Associates, Inc., Lakeland, FL

2001 - 2002

Bunch and Associates is a national medical management company specialized in workers’ compensation.

Software Development Manager

Implemented adherence to Software Development Life Cycle practices in the organization. Set up formalized tracking of user requests to facilitate a managed system log for help desk based on Company objectives.

Managed multiple projects for the IT department of this workers comp nurse case management and bill review company.

Software applications included Ingenix Powertack bill review software, in-house written nurse case management software (FoxPro and C pyramid claims administration (ORACLE), in-house written receivable system, EDI, and SBT accounting package.

Initiated initial HIPAA gap analysis.

Direct responsibility for ORACLE application development projects, personnel, budget, and administrative functions.

Accountable for all aspects of project management, defining and maintaining project scope, allocating resources, effectively addressing project impacts, and communicating project status to internal and external clients. Responsible for the evaluation, training, and professional development of 10 application developers.

EDI including X.12

Development of Genesis Nurse Case Management Software with CPT

Enterprise Data Exchange Network development

Paperless HCFA and UB processing

Publix Supermarkets, Lakeland, FL

2000 - 2001

Publix is the largest and fastest-growing employee-owned supermarket chain in the United States.

Systems Analyst

Managed multiple IT projects for the Retail Support Operations department

Worked with and managed multiple vendors and application developers to create software to meet business objectives

Developed and documented system objectives, business requirements, performance and operational requirements

Created functional specifications to support applications development

Created system requirements document to determine project scope

Trained users and help desk personnel on functionality of system

Projects:

Self-scan checkout (NCR interface to IBM 4690)

Convenience store automation (PIX)

AHOLD, BI-LO Supermarkets, Greenville, SC

1998 - 2000

Ahold, BI-LO Supermarkets is a Dutch international retailer based in Amsterdam, Netherlands.

Business Systems Analyst

Managed multiple IT projects for the Retail Support Operations department for BI-LO.

Responsibilities included:

Met with managers and department heads to conduct user requirement gathering interviews

Developed and documented system objectives, business requirements, performance and operational requirements.

Created functional specifications to support application development. Created business impact analysis to assess project feasibility. Worked with and managed multiple vendors and application developers to create software to meet business objectives.

Trained users and help desk personnel on system functionality. Training included IBM Supermarket Applications, Oracle PL/SQL and DBA, and AIX

Projects included:

Pharmacy Integration

Gas On the GO - Convenience Store Automation (serial device interface to POS, EFT)

Inventory Audit – C++ scanner software

Electronic Funds Transfer Integration

Team member on RCP, Direct Store Delivery, Store Ordering, Price Verification, ETL, Perishables, and Departmental Inventory, MVS to ORACLE integration, Electronic Shelf Labels, Lotus Notes propagation to store systems

Additional Professional Experience available for 1984 – 1998 upon request

Experience includes Data Base Administration (ORACLE) for call center utilizing VB scripting to interface with automated dialer, Director of Customer accounts for records management storage facility, Business Owner for Networking and Software Services and President of Abacus Squared Real Estate Investments.

Education

Pennsylvania State University

B.S. Accounting, minor in Computer Science

SAP Certification:

Integrator for Financial Systems and Public Sector - FI, AR, AP, FM, Banking, MM

Business Objects 4.0 Business Intelligence (BI) and Enterprise Information Management (EIM)

Workflow processing

PM Certificate, including Lean Six Sigma, University of South Florida

CBAP in process, Member IIBA

JQUERY – self-study training

CIW - Certified Internet Webmaster

ORACLE Certified Professional Classes

PL/SQL Programming units

Database Administration

Dale Carnegie training

AMA - Information Systems Project Management Accredited Course

MBA coursework completed, Pennsylvania State University

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