Elizabeth Ann Heinzen

**** ***** ****** *****

Brooklyn Park, Minnesota 55443-2186

Phone: 763-***-****

acqx6v@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced Senior Level Executive Administrative Assistant, 15+ years

Ability to handle highly confidential information

Excellent oral and written communication skills, detail oriented

Solid interpersonal skills, adaptable and future-oriented, works well under pressure

Skilled at managing cross functional, multi-level teams in a rapidly changing environment

Strong team player and independent contributor and technical resource to others

PROFESSIONAL EXPERIENCE

EXECUTIVE ADMINISTRATIVE ASSISTANT, Contract position 01/2015 – 05/2015

Ulteig Engineering, Inc., Arden Hills, MN, Contract

Provided executive support to Chief Client Development Officer, and Sales and Marketing Team

Provided daily operational support for the Chief Client Development Officer

Managed (gatekeeper) Executive's calendar

Prepared agendas for executive conference calls, responsible for conference call updates and minutes, published action items and conducted follow-up, created general and complex correspondences and memos

Scheduled and organized activities such as meetings, travel and departmental activities

Handled confidential information for company Executive

Established, maintained, and updated manual and electronic filing systems for Executive as required

Responsible for ensuring personal/professional information is accurate and maintained

Worked collaboratively with individuals at all levels in the organization in a team environment

Scheduled conference calls and internal and offsite meetings/events

Produced ad hoc reports using PowerPoint, Excel, Word, and misc. Ulteig databases

EXECUTIVE ADMINISTRATIVE ASSISTANT, Contract position 09/2014 – 11/2014

Upsher-Smith Laboratories, Inc., Maple Grove, Minnesota

Provided executive support to Vice President of Sales & Associate Vice President of Industry Relations

Central point of contact for 20 Corporate Sales Staff and 150 Field Sales Staff

Researched and analyzed intranet information and policies and procedures

Managed calendars and schedules, coordinated complex travel, scheduled conference calls and organized client dinners/events, and coordinated client meetings from beginning to end

Prepared agendas for all executive conference calls, responsible for conference calls updates and minutes, published action items and conducted follow-up

Produced ad hoc reports using PowerPoint, Excel, Word, Access and MS Project, LotusNotes email and calendaring system

SENIOR LEGAL EXECUTIVE ADMINISTRATIVE ASSISTANT 6/2013 – 5/2014

UnitedHealth Group, OPTUM, Specialty Networks, Golden Valley, Minnesota

Provided executive support to Deputy General Counsel, 5 attorneys, 2 paralegals and the legal team

Managed multiple calendars, coordinated meetings conference calls

Provided legal research and project management functions

Maintained databases for ongoing compliance and litigation obligations

Compiled and integrated information for monthly Excel litigation report delivery

Arranged complex travel (air, hotel and ground transportation)

Office coordination including UPS, Iron Mountain maintenance

Responsible submission and execution of Pre-Litigation and Litigation settlement payments

Managed Iron Mountain legal case file offsite storage maintenance

Elizabeth A. Heinzen Phone: 763-***-**** acqx6v@r.postjobfree.com Page -2-

EXECUTIVE ADMINISTRATIVE ASSISTANT, Contract position 05/2012 – 06/2013

The University of Minnesota Physicians, East Bank, Minneapolis, Minnesota

Provided executive support to Vice President of Communications & Marketing and Vice President of Real Estate & Facilities Operations at University of Minnesota Physicians

Acted as a liaison between several executives

Researched and analyzed intranet information and policies and procedures

Managed heavy calendars and schedules, coordinated complex travel, scheduled conference calls and organized client dinners/events

Prepared agendas for all executive conference calls, responsible for conference calls updates and minutes, published action items and conducted follow-up

Produced ad hoc reports using PowerPoint, Excel, Word, Access and MS Project

EXECUTIVE ADMINISTRATIVE ASSISTANT/ANALYST 1999 - 2012

Accenture LLP, Minneapolis, Minnesota

Provided executive support to a 1 Managing Director and 7 Senior Executives, plus Analysts, Sr. Manager & Managers

Researched and analyzed intranet information and policies and procedures

Managed calendars and schedules, coordinated complex travel, scheduled conference calls and organized client dinners/events

Provided day to day operational support for the Managing Director and Operation Leads across the Health and Public Service State and Local Client Service Group

Prepared agendas for all executive conference calls, responsible for conference calls updates and minutes, published action items and conducted follow-up

Interacted with high level corporate clients

Produced ad hoc reports using PowerPoint, Excel, Word, Access and MS Project

Provided administrative support for the Denver Products Community Senior Manager; acted as a point of contact for several offices

EDCUATION/TRAINING

Microsoft Essentials Suite - North Hennepin Community College, Brooklyn Park, Minnesota

Projected graduation date: October 2015

SKILLS/QUALIFICATIONS

Microsoft Office Suite 2013 (Word, PowerPoint, Excel, Access, Outlook), Access, SharePoint databases, Lync Communicator, Concur expense reporting system, Misc. Legal Litigation file tracking databases, RiskMaster & T360 Attorney databases, ARIBA Spend Management, Adobe Acrobat X Pro, Horizon - Online travel booking tool, ACT, Access, Microsoft Word, Excel, PowerPoint, Visio, OrgPlus, Exchange, Schedule+ Calendar, Lotus Notes, Carpe Diem (attorney time-billing system), PCdocs/Microsoft Word (attorney software system), Concur database, MyTE (My Time & Expense) Accenture time & expense reporting system; typing speed of 75+ wpm, 10-key by touch, ISO experience

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