TEIRRA MUNSON

**** ***** **. ******* *******, MARYLAND 20743

(C) 202-***-****

acqx6t@r.postjobfree.com

Top Secret Security Clearance

CERTIFICATES

November 2012 Security + Certification

December 2014 HDI Certification

EXPERIENCE

April 2013- System Administrator Washington, DC

Present General Dynamics (Pentagon)

Troubleshoot and resolve system hardware, software and communications problems and aid in performing configurations and adjustments to enhance database file capacity

User Support with NIPRnet and SIPRnet

Trusted Administrator for the AOC NIPR Admin and SIPR Token PKI request, revokes, enables, recoveries

Participate in reviewing performance logs and monitors system performance

Create, change, and delete user accounts per request

Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary

User account migrations( Enterprise Email, PST Share, and Home Drive)

Executive VIP technician

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Troubleshoot and resolve basic level system hardware, software and communications problems and aid in performing configurations and adjustments to enhance database file capacity

Monitor systems and update workstations with newest patches

Configure servers for use on the network for various reasons; (Print Server, File Server, Application Server, VM Server)

May 2012- Senior Information Technician Washington, DC

April 2013 SRA International (Pentagon)

Provided technical and remote support to the Joint Staff Chief of Staff and Personnel (5,500 customers)

Diagnose, research, and troubleshoot various software applications and desktop computer problems as well as peripheral devices used by the Joint Staff.

Troubleshoot and test network connectivity and port activity.

Support JS users (Military, Civilian and Contractors) with unblocking CaC Pins and Request, enable and recovered SIPR token card and or Pin

Install software, perform software upgrades, configure workstations for network connectivity and troubleshoot computer hardware related issues.

Modify customer accounts and profiles using Active Directory.

Provide daily status logs for assigned issues to resolve.

Train/direct technicians on how to resolve computer related issues.

Use Interaction Client for ACD call tracking.

Monitor call queues using Interaction Client.

Review remedy tickets to ensure SLAs are being met.

Provide documentation and status reports on security incidents and patching compliance

Respond to Joint Staff user desktop problems involving user account, passwords and access to data files

March 2011- PKI Cyber Security Analyst Washington, DC

May 2012 SRA International (Department of State)

Configures and installs Public-Key Infrastructure (PKI) software and hardware to end-user workstations across the Department of State’s (DoS) unclassified systems

Involves the use of department secured Personal Identity Verification (PIV) and Global Identification (GLID) cards

Monitor security events in the SIEM, as well as other security feeds, and GSIRT communications (email, phone, chat, and other communications)

Supports end-users with Department of State (DoS) and Department of Defense (DoD) software and middleware integration issues, install of PKI hardware, security settings, digital certificate validation, issuance for secure military web portal access

Performs (RA) Registration Authority and (LRA) Local Registration Authority tasks and duties by verifying and safeguarding PKI digital certificates and codes, and enrolling/assigning end-users to PKI biometric credentials

Handles and Protects sensitive personal identifiable information (PII)

Maintained information security policies, processes, procedures, and standards

Trains and supports management and information systems security staff on overseas implantation of the use of PKI technology within various American embassies and consulate offices worldwide

Promptly responds to department cyber security issues addressing department’s internal PKI software system by deploying security updates and patches

Involved with writing PKI security policies for end-users

Wrote PKI scripts to test functionality for Secret PKI cards, software and hardware for end users

May 2010- Information I Analyst Greenbelt, MD

November 2010 ASRC Federal

Provide support to end users on a variety of issues

Identify, researches, and resolves technical problems

Respond to telephone calls, email and personnel requests for technical support

Track and monitor the problem to ensure a timely resolution using Remedy

Document all service calls and activities

Conduct system and data backups and archiving and imaging of computers

Process requests for moves, upgrades changes, software installation, etc.

Follow all client agency information technology security requirements

Utilize Remedy Ticketing system to monitor requests, run daily, weekly and monthly reports to identify trends/issues/concerns and provide recommended actions

Provide office automation, application and security training to users

Route issues that can’t be resolved by the Service Desk to the appropriate support team per established SLA. Document all information in the ticket prior to routing

Manage Urgent Incidents within agreed Service Level Agreements

Basic troubleshooting of Mac

Perform account administration tasks for Active Directory, Outlook and all other client

August 2009- Senior Level I Analyst Washington, DC

May 2010 Office of Personnel Management

Provide support to end users on a variety of issues

Identify, researches, and resolves technical problems

Respond to telephone calls, email and personnel requests for technical support

Track and monitor the problem to ensure a timely resolution using Remedy

Document all service calls and activities

Conduct system and data backups and archiving and imaging of computers

Process requests for moves, upgrades changes, software installation, etc.

Follow all client agency information technology security requirements

Utilize Remedy Ticketing system to monitor requests, run daily, weekly and monthly reports to identify trends/issues/concerns and provide recommended actions

Provide office automation, application and security training to users

Route issues that can’t be resolved by the Service Desk to the appropriate support team per established SLA. Document all information in the ticket prior to routing

December 2008- PC Imaging Technician Suitland, MD

August 2009 Alon, Inc (Census Bureau)

Install, Configure, test, maintain and troubleshoot end user workstation hardware, networked peripherals, and networking hardware products

Responsible for setting up new customers and ensuring proper configuration of delivered equipment

Assist users with software questions and problems related to the operation of personal computers

Working within the ITIL framework, collaborate with other support teams as necessary to ensure that customers receive timely service

Provided training and education to users on the use of computers and related software

Image Dell Systems GX 620, 745 and 755’s using Zen Works Imaging Software

Average configuration between 50-60 machines on a monthly basis

Produce all deliverables within the stated timeframes

January 2008- Service Desk IT Specialist Washington, DC

September 2008 The Carlyle Group

Participated in EOL (end of lease) swap out group project that consisted of ghosting and post installing 200 computer units within a three month time span

Participated in upgrade blackberry project, issuing new blackberry’s, installing blackberry desktop manager and synchronizing settings

Participated in Office relocation project that consisted of moving approximately 85 users (PC’s, laptops, local printers, dock stations, keyboards, mouse, monitors, and etc.)

Image, Ghost, and Post Install PC’s and or Laptops daily

AD Administrator (create and configure E-mail accounts, unlocking and creating user accounts, giving administrator permissions, adding users to the domain, creating a group and adding them as power users)

Configure and install card scanner, local and network printers and scanners, and additional RAM

Reply and respond to issues and requests from the Carlyle users via calls, e-mail, fax and walk-ins

Provided tier 1 on-call PC support 1000 Carlyle employees globally using Heat ticketing system

Troubleshoot hardware, software, blackberry and network issues

Wired patch panel for the new office

Setup projectors for conference and meeting purposes

TECHNICAL SKILLS

Operating System: Microsoft Windows 1998, 2000, 2007 and XP, Mac, Windows 7

Servers: Microsoft Windows Server 2008 and 2010, MS Windows 2008R2 AD

Software: HP ARCsight, Microsoft Exchange 2003/ 2007/2010/2013, Visio, Project, Symantec, Norton, Avaya, Adobe suite, Internet Explorer, Mozilla, Blackberry Desktop Manager, Iron Mountain, Bitlocker, Credent, Win Install, Timbuktu, Ghost Cast server, Novell ZENworks, Heat ticketing system, Remedy ticketing system, Track-It ticketing system, Asset Management, Console One, LANdesk Remote, Go-To-Assist, Lotus Notes, Citrix, Cisco Softphone software, Cisco VPN, Any Connect VPN, Entrust Entelligence Desktop Solution, SafeNet Borderless Security PK Client, CIP Utilities, Pure Edge Viewer 6.5, ApproveIT Desktop 5.9, Activ Client 6.1, Install Root 3.12, Lotus Form Viewer, Dameware7.5, Enterprise Email, DCO XMPP Desktop Client, Cisco IPCC Phone System, SCCM Client, Sharepoint 2007/2013, VOIP Phones

Administration: Intrusion Detection/Intrusion Prevention Systems (IDS/IPS), Active Directory Administrator, Helpdesk support, Mapping network drives, RSA Token Administrator, IronKey Administrator, SMA Administrator, BES Server, SharePoint Administrator, Citrix Administrator

Contact this candidate