**** ****** **** 904-***-****

Jacksonville, FL **277 acqx6n@r.postjobfree.com

Mark Doctor

Objective

Obtain a position in the field of programming in a company fostering career growth

Certification and Skills

Coursework taken in SQL/Python/C#/Java

Information Technology Analysis Certification

Information Technology Support Specialist Certification

Desktop Support Certification

Very strong customer service skills

Strong verbal and written communication skills

Strong researching skills

Education

A.A. – Florida State College at Jacksonville

Currently working towards B.A.S. in Information Technology Management

Experience

1.Present - Implementation Analyst Greenshades Software

Manage multiple projects

Manage customer expectations

Analyze current business processes and develop implementation plans

Coordinate various teams – PM, Dev, Sales, and Customer Service

Provide technical support

2.2012 – 2014 - Server BestBet Dining Room

Swiftly provide service to customers

Ensure customer satisfaction

3.2010 – 2013 - Tennis Coach Timuquana Country Club

Manage all aspects of the shop

Teach beginner level tennis

4.2009-2010 - Bookseller Barnes and Noble

Organize material according to designated guidelines

Customer service and cashiering

5.2007-2008 - Communications Assistant CSD

6.2004-2007 - Assistant Manager Hungry Howies

References

References available upon request

Contact this candidate