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Customer Service Project Manager

Location:
San Francisco, CA
Posted:
July 27, 2015

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Resume:

J

eremy Stieler Project Manager – Talent Acquisition Specialist

Remote and Off-Site Excellence ~ Project Manager/Talent Acquisition Specialist

Mr. Stieler is an innovative, highly-motivated self-starter with a true passion for customer service, project management, and the pursuit of excellence. He has served in a variety of functions and industries over the course of his career and is able to easily translate his experience and knowledge into exceptional performance and superior customer service. An engaging and highly effective collaborative communicator, he is continually focused on building relationships and promoting synergy with clients, candidates, and team members alike. Mr. Stieler also possesses an innate ability to drive positive change while leveraging motivational approaches to enhance productivity and profitability.

Areas of Expertise include:

Strong Decision-making Skills

Professional Management

IT/Telecommunications

Microsoft Office Suite

Relationship Building

Project Management

Motivational Team Member

Customer Service

Self-starter

Staff Training & Leadership

Dedicated

Organization

Superior Problem Resolution

Networking

Detail-oriented

Experience & Notable Contributions

SKILLED TALENT, INC. Woodbridge, VA June 2015 - Present

General Recruiter

Research, contact, interview, and submit eligible candidates for positions in the automotive, financial, HVAC, and landscaping industries. Responsibilities include searching for, contacting, interviewing, and submitting eligible candidates; listing and tracking position openings on various job-seeking websites; growing a personal network of viable candidates across all industries; and submitting daily activity reports to the main office.

Key Accomplishments

Submitted over 100 candidates within first 30 days of employment

Worked from home during both established (9 a.m. to 5 p.m.) and personal hours to achieve success

Demonstrated a keen ability to assess candidates and select only those most qualified for the positions

NORTH STAR STAFFING SOLUTIONS Woodbridge, VA Apr2015 – June 2015

Talent Acquisition Specialist

Researched, contacted, interviewed, and submitted eligible candidates for positions in the automotive, healthcare, financial, IT/telecommunications, and manufacturing industries. Responsibilities included searching for, contacting, interviewing, and submitting eligible candidates; listing and tracking position openings on various job-seeking websites; growing a personal network of viable candidates across all industries; and submitting daily activity reports to the main office.

Key Accomplishments

Recognized by management to speak during several training and motivational teleconferences

Grew personal network from zero to over 500 connections within 45 days through social networking

Consistently sought out, screened, and submitted only the most viable candidates to back office personnel

ARMY TELEVISION Washington, DC Sept 2012 – Apr 2015

Visual Information Supervisor

Developed and managed live television production projects that supported key Department of Defense leadership throughout the Military District of Washington (MDW). Responsible for developing project scope, providing superior customer service, managing sponsors and stakeholders, and oversight of assigned projects from inception through completion.

Key Accomplishments:

Accountable for leading a staff comprised of military and civilian personnel.

Served as the primary agency point of contact for numerous high-visibility efforts supporting the Department of Defense throughout the Military District of Washington (MDW) area

Served as the agency point of contact for interface with Joint Task Force Inauguration responsible for coordinating video and still photography coverage of the 2013 Inauguration ceremony and Commander in Chief’s Ball on behalf of the Department of Defense.

Tested and fielded a brand new high-definition television production truck, valued at over $2.5 M.

HQ USAINSCOM Fort Belvoir, VA Mar 2007 – Sept 2012

Telecommunications Manager - Feb 2011 – Sept 2012

Supervised the Program Management Branch and led their efforts to establish a mature organizational project management office that included developing and implementing many standardized procedures relating to project oversight. Project portfolio included emergency data recovery initiatives, data center consolidation and reconfiguration, software and operating system upgrades, and facility specification and IT fit-outs.

Key Accomplishments:

Responsible for the coordination and execution of a diverse project portfolio consisting of over 45 active IT and telecommunication project efforts, ranging from data center renovation to operating system transitions.

Developed project charters and identified project scope in coordination with senior-level project sponsors both at the Headquarters element of INSCOM and worldwide across its subordinate Commands.

Consistently created, and presented senior-level projects and decision briefs, both orally and written. Specifically chosen to brief all CIO/G6 and S6 elements under INSCOM purview to include DA G2 elements at the 2011 worldwide IT conference hosted by the DA CIO/G6.

Telecommunications Specialist – Apr 2009 – Feb 2011

Served as the Project Manager for many projects that included stand-up of US Army CYBER Command, emergency data recovery effort, and data center renovation. Routinely developed and tracked to project schedules, scope documents, charters, risk registries, and other associated project documentation.

Key Accomplishments:

Recognized as the USAINSCOM Action Officer of the Year in 2010.

Established project scope, deliverables, budget, and timelines; ensuring customer’s executive sponsors were supported and updated of project status throughout the entire project development.

Visual Information Project Specialist – Mar 2007 – Apr 2009

Managed and tracked a wide variety of audiovisual and telecommunication projects assigned to specialty section. Served as the primary Headquarters point of contact for visual information sections located within INSCOM subordinate Commands worldwide.

Key Accomplishments:

Developed and maintained project tracking matrix that is responsible for providing status of all projects and tasks assigned to section.

Led the project team assigned to implement a desktop VTC network within HQ INSCOM to include identifying technical specifications, procuring materials, and managing the project schedule for implementation.

Served as contract oversight for the $25 million support contract associated with video teleconferencing and audiovisual support at the Headquarters facility for USA INSCOM.

Conducted in-depth research resulting in viable independent government cost estimation (IGCE) that was utilized during the re-compete of the VI support contract; served as a key member on the contract review board designated to choose a vendor for award.

ATTELOIR, INC. Fort Belvoir, VA Apr 2006 – Feb 2007

Computer Intelligence Specialist

Planned, specified, designed, and integrated multi-media and audiovisual systems in support of the United States Army Intelligence and Security Command (INSCOM), in Fort Belvoir, Virginia.

Key Accomplishments:

Inspected, operated, and maintained audiovisual systems, video teleconferencing facilities and devices, multimedia software, and multiple other various digital mediums.

Assisted in identifying technical specifications for equipment associated with audiovisual and VTC support.

U.S. ARMY Multiple Duty Stations Feb 2005– Apr 2006

Non-Commissioned Officer

Planned, engineered, installed, and operated fixed audiovisual systems in support of the senior Department of Defense officials, including the Secretary of Defense.

Key Accomplishments:

Served as NCOIC on two teams deployed in support of the Global War on Terrorism.

Decorated on 14 separate occasions for good conduct and exceptional service

Education

Masters Degree – Information Technology – Project Management (with Distinction)

Grantham University – Lenexa, KS - 2014

Bachelor of Science – Electronics Engineering Technology (Magna Cum Laude)

Grantham University – Lenexa, KS - 2011

CERTIFICATIONS:

Certified Project Management Professional (PMP)–active since March 2011

Certified - Microsoft Project 2007 – December 2009

Certified – ITIL Foundations, 2009

SECURITY CLEARANCE:

TS/SCI - active since 2002



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