Chuck Matulik, MBA, ITIL 305-***-****

South Florida * acqwwz@r.postjobfree.com * http://www.linkedin.com/in/chuckmatulik

Summary of Qualifications

Senior information technology and business executive with over 15 years of experience in multiple industries. Key strengths include business efficiency improvement, technical staff management, project management, and the combined experience of VoIP technology integration with data networking. Able to influence and work successfully with diverse groups at all levels of the organization. Areas of demonstrated expertise include:

Global management

Coaching / mentoring

Project management

Network / Telecom administration

Network architecture LAN/WAN

Vendor management, contract negotiation

Technical leadership

Business continuity planning

Managing support environments

Cost containment / budgeting

Professional Experience

ACTAVIS PHARMACEUTICALS, Sunrise, Florida (2012-2015)

Manager, Systems Operations

Global telecommunications manager of a large multi-national pharmaceutical company, overseeing staff, projects, and budgets in multiple locations / countries. The environment includes Avaya Communication Manager and Cisco Unified Communications Manager environments across a multi-vendor MPLS network; the telecom environment included over 100 servers, physical and virtual, Windows and Linux, built in a high-volume highly available configuration.

As part of multiple merger and acquisition integration initiatives, designed and implemented global dial plan across multiple platforms for increased global communications capabilities, from 7,000 to 20,000 stations, reducing long-distance and international costs by $60,000 annually

Negotiated domestic and international contracts with multiple vendors for improved functionality and reduced costs across both wireline and wireless areas with ATT, Verizon, Vodafone, saving over $100,000 annually

Implemented telecom expense management (TEM) using Tangoe for both wireless and wireline invoices across multiple vendors using SaaS (software as a service) deployment with an annual spend of over $6 million, reducing headcount and annual expense savings of over $100,000

Conducted a telecom audit service for US sites, providing a savings of over $500,000 annually

Implemented standard procedures for regular telephony maintenance improving communications reliability, and global mobility procurement ensuring corporate standardization

Performed vendor and account consolidation activities to streamline operations, reducing expenses by $50,000 annually

INFINITY SALES GROUP, Boca Raton, Florida (2011)

VP of Information Technology

Managed all aspects of IT in a growing company of 500 utilizing best-of-breed technology for supporting the call center environment with a staff of six supporting development, networking, telecom, system administration and helpdesk. Managed external vendor resources were utilized to support the environment. Technologies implemented include Cisco Unified Contact Center Enterprise, EMC storage, and a 100% virtual environment based on VMware, including all production servers and desktops based on Pano Logic zero-client devices.

Managed all technical and telecom vendors and negotiated contracts and services; negotiated new contract with primary telecom carrier for shorter duration and 20% reduction in minimum monthly fee, saving potentially $120,000 annually

Implemented production implementation procedures coordinated with other business VPs to ensure business priorities, including project tracking

CROSS COUNTRY HOME SERVICES, Ft Lauderdale, Florida (2007-2011)

Sr. Manager, Network, Systems, & Telecom

Managed the corporate IT infrastructure and staff of seven including networking, server administration (Windows and Linux), telecommunications, and helpdesk staff supporting a 600 person 24x7 call center environment; primary vendor contact and contract negotiations for all services. Led all major infrastructure projects coordinating with internal staff and vendors. Managed the budget for several departments, including G&A budget of $1.5M and CapEx budget of $1-2M annually

Increased call center staff efficiency and quadrupled corporate computing capabilities by upgrading all production equipment, including installation of new HP servers, VMware vSphere clusters, Compellent SANs, ExaGrid backup, and Riverbed WAN optimization in multiple sites

Improved application availability by moving all production environments to run in a hardened, secure, and highly available hosting center (private cloud)

Built a high-performing team of 7 employees that was able to execute major projects without external assistance, saving the company over $40K annually

Enhanced application efficiency by migrating the WAN environment to an MPLS network utilizing a QoS policy to provide best application response, and using VPN tunnels as a backup path with BGP peering

Built out a new 35,000 sq ft call center facility to allow for exponential growth including cabling, the data center to support the facility, implementing VoIP capabilities locally and between sites

Migrated all telecomm services including long-distance, toll-free traffic, Internet, and WAN connectivity, saving the company over $300K annually while providing enhanced capabilities

CORPOTEL, Plantation, Florida (2004-2007)

Vice President of Operations (2006-2007)

Performed the delivery of MIS and telecom consulting services to the major clients of the company, and managed the internal corporate IT infrastructure.

Managed the project to relocate all of the telecommunications equipment supporting the call center for a major Caribbean cell phone and land line provider from one location to another, including Avaya, IVR, Aspect ACD, CMS, and all T1s in a 24x7 environment with no down time

Performed a global voice over IP (VoIP) analysis and implementation of Cisco Call Manager to global locations for a major logistics company to enhance their communications infrastructure

Senior Project Manager (2004-2006)

Propose and deliver MIS consulting services to various corporate clients, including network design, project management, and PBX management, all with excellent customer service.

Managed the infrastructure and telecommunications for the relocation of a major international distribution company’s corporate office utilizing two floors totaling 100,000 square feet for over 400 employees, and the installation and relocation of the data center with 100 servers

Enhanced and streamlined the call flow for a major all-inclusive Caribbean resort call center utilizing multiple sites on Avaya equipment and CMS

Additional Relevant Experience

GOLDMAN SACHS & CO, Chicago, Illinois

Vice President of Enterprise Technology (1994-2002)

Senior technical member and manager of the technology department for the Chicago regional office, responsible for ensuring network and communications availability, account administration, server builds / maintenance, and overseeing all major technical projects and assignments in the department.

Managed the two-year project of rebuilding office space including 5 floors and 11 equipment rooms: responsible for a $22 million budget while directing local staff, home office resources, and vendors in a matrix organization

Education

MBA Technology Management University of Phoenix, Phoenix, AZ (online)

BA Computer Science & Bus Admin Lewis University, Romeoville, IL

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