CAREER OBJECTIVE

Entry-level position as a Computer Support Service Technician or related position where my technical knowledge, customer service experience and communication abilities could be utilized in resolving computer/technology problems.

HIGHLIGHTS OF QUALIFICATIONS

Experience in resolving computer related/technology problems.

Graduated with an Advanced College Diploma in Computer Systems Technology.

Proficient in Windows operating systems, electricity for computer systems, technical writing, network software and in handling network hardware PC hardware.

Communicate clearly, concisely and correctly in written, spoken, and visual forms to meet client expectations

Locate, select, organize and document information using appropriate technology and information systems.

High energy, flexible, quick learner and achievement-oriented.

TECHNICAL SKILLS

Networking TCP/IP, Internet, Intranet, Wired & Wireless Networks

Programming Basic C++

Operating Systems Unix/Linux, Windows, Windows Server

Applications Microsoft Office

Voice Networks Install, configure, manage IP-based data/voice/video communication equipment, perform

traffic engineering for VoIP based systems.

RELATED WORK EXPERIENCE

P/T IT Technician July 2014 - Present

Ince Media

Resolve problems by performing diagnostics on PCs and peripheral devices

Install and upgraded PC components such as network cards, memory, hard drives, modems and CD-ROM drivers

Assemble and install computer systems, workstations, and peripheral hardware

Conduct Windows OS restores, OS reinstallations and installation of drivers to ensure devices are up to date and functioning

Troubleshoot PC’s, laptops and mobile devices

Maintain personal logs of all problems detected and system back ups performed on customers’ computers

Utilize problem solving and troubleshooting abilities to resolve minor and major issues

IT Technician

Metafore Technologies Inc. April 2014– July2014

Installed, tested and updated computer equipment (computers, servers, peripherals, programs and software).

Assembled and installed computer systems, workstations, and peripheral hardware such as network printers, & replaced point of sale pin pads.

Resolved technology issues.

Installed and upgraded PC components such as network cards, memory, hard drives, modems and CD-ROM drivers

Computer Service Technician

DCR Systems, Richmond Hill, ON April 2013

Resolved problems by performing diagnostics on PCs(Hardware & Software) and peripheral devices

Repaired computers with faulty hardware

Handled and packaged Computer hardware(Dell Personal Computers & Servers)

Repaired Windows XP, Windows 7 & Windows 8 Operating Systems

Conducted Ubuntu OS reinstalls, Conducted Windows OS restores, OS reinstallations and installation of drivers to ensure devices are up to date and functioning

Deployed computer OS images using Symantec Ghost 32

Performed data destruction

PT Computer Service Technician 2010-2012

Sandrine Telecoms, Ajax, ON

Resolved problems by performing diagnostics on PCs and peripheral devices

Installed and upgraded PC components such as network cards, memory, hard drives, modems and CD-ROM drivers

Maintained and repaired Windows XP and Windows 7 Operating Systems

Configured PC memory and network drivers

Repaired and maintained company phones used by technicians

Assisted in training new field technicians on how to use software

Created Excel spreadsheets to keep stock of products, hours worked by technicians and successful and non-successful jobs

ADDITIONAL EXPERIENCE

PT Warehouse Associate 2010-2012

Leon’s Furniture, Toronto, ON

Operated heavy machinery to handle stock; put away & pick

Handled and loaded stock to be shipped to other stores and to in-store customers

Assisted shoppers in finding and choosing a product of interest

EDUCATION

Ontario College Advanced Diploma in Computer Systems Technology – Networking program 2008-2012

Centennial College

Program Description and Outcomes

Strong focus on hands-on labs and technical problem solving

Manage and maintain PC hardware and operating systems

Configure and troubleshoot wired and wireless networks

Develop and maintain systems that empower users in their creative, business and communication activities

Certifications:

CompTIA A+(In Progress)

ACADEMIC PROJECTS

Designed a network with the hardware provided by the professor that would allow full connectivity and communication within our group of 4 computers. 1 computer would be the server which would run Windows Server 2008 R2 and the 3 other computers would be the users/clients. Each user had to be given different rights/restrictions within the network; example: Read & Execute, Write, Modify, List.

Final project was to design a setup for a startup company that would be staring off with 10 workers and would need the ability to increase to 30 employees within 5 years of operation and was given a budget of $100,000. We had to select the best quality for price. We had to select the proper routers, switches, Personal computers, Server, Racks, desks etc.

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