**** ******* ** #***

Bethesda MD *****

Phone: 240-***-****

Email: acqwvw@r.postjobfree.com

Masika “Zeek” Weeks

Objective

Experience

To enter a workplace that is not only challenging, but also one I can learn from to improve my knowledge, skills and grow with as a company.

March 2012 – Present Madison Marquette Washington, DC

Senior IT Support Specialist

Provide Tier I, II, and III support

Project Lead on MS Office Suite rollout(Office 2010, 2013/O365)

Providing support for various level of users including Executive end users

Facilitating our needs for backups and restores including tape rotation and offsite storage

Troubleshooting and setting up various aspects of our Cisco Telephony System(Broadsoft)

Administering SCCM(building server, collections, scopes, application, roles etc..)

Troubleshooting and building of servers for different roles

Creating and deploying images for various hardware

Package creation for deployments

Providing both remote and desk-side support as needed

Troubleshooting various virtual machine(VM) issues

Citrix Administrator

Setting up various mobile devices not limited to Blackberry, Android and iPhones

Mobile Device Management(MDM) Administrator

Implemented a more efficient way of setting up images for easier deployment and also customizing a recovery partition for quicker uptimes(Acronis)

Utilizing non-standard methods to resolve specialized issues

Provided Mac support

Troubleshooting various network related issues consisting of network printer issues to down sites

Troubleshooting Audio Video(A/V) equipment via multi-component control systems

Active Directory Management(ADFS)

Provided SharePoint support

Project Lead on OneDrive deployment and migration

Exchange 2003/2010/2013 support in a hybrid environment (on premise and cloud base)

Use of Deepfreeze for a return to state on boot for various machines

Project Management of various projects and research and development of deployment avenues

Jan. 2008 – Jan. 2012 Johnson Controls Federal Systems Gaithersburg, MD

Network Technologist

Provided daily onsite and remote support for regular and executive users

Configuration and troubleshooting of laptops, desktop and servers

Configuring and troubleshooting various mobile devices(iphones, ipads, blackberries)

Installation and support of Lotus Notes

Troubleshooting various network related issues onsite and remotely

Project Manager of Windows 7 deployment

Administering SCCM(building server, collections, scopes, application, roles etc..)

Support of MS Office Suite

Setting up Virtual Machines

Travel for hardware installation and support(users and hardware)

Created images using various imaging and deployment software

Active Directory Management

Citrix server installation and management

Feb. 2007 – Jan. 2008 Design Data Systems Gaithersburg, MD

IT Service Desk Analyst - Engineer

Provide daily onsite and remote support for various Clients in and outside the DC Metro area.

Configuring desktops and laptops for various users depending on their needs

Troubleshooting mixed environment of network printers and scanners(MFP’s)

Configuring Blackberry and Treo devices

Configuring Outlook to use hosted exchange services and local exchange services

Troubleshooting and supporting MS Office, Acrobat and other various Client specific applications

Use of Virtual Machines

Citrix Administrator

Proved remote after hours support and onsite support when necessary

Active Directory Administration

Supporting multiple users and Clients in mixed environments of Macs and Windows on both desktops and servers

Feb. 2006 – Feb. 2007 Reznick Group Bethesda, MD

Technical Support - Help Desk

Provided daily user support for MS Office, network issues, and hardware problems

Imaging PC based laptops and desktop using Norton Ghost

Troubleshooting user issues using remote software such as Dameware and MS Remote Assist

Updating and configuring RIS server

Inventory of Assets

Troubleshooting mixed environment of network printers and scanners

Upgrading user computers as needed

Citrix Administration

Configuration and troubleshooting of Blackberry devices

Configuration portable printers and scanners

Writing procedural documentations

Troubleshoot and array of software applications

Nortel telcom support

AD Administrator

Record trouble tickets using Track-IT helpdesk program

Setup various A/V equipment

Nov. 2003 – Nov.2005 Artemis Financial, LLC Frederick, MD

Network Administrator -- PBX Administrator

Configured and administered entire Windows 2003/XP network

Multiple and single user support

Installation of OS and deployment of workstations

Maintained SQL Database

Maintained backup schedule

Installation of new mail server

Setting up shared folders with appropriate permissions and security

Active Director Administrator

Securing network

HP Printer maintenance and minor repairs

Upgrading workstations as needed

PBX Administrator

Installation of a NEAX 2000 IPS phone system

Trouble shooting all phone related issues

Creating voicemail accounts

Creating splits, pilots, call control vectors (CCV), transaction boxes and routing of phone calls.

Programming of NEC Dterm phones

Apr. 2001 – Nov. 2003 AmeriDebt, INC. Germantown, MD

Network Administrator -- PBX Administrator

Responsible for resolving network related issues

Server and Workstation support and maintenance for offices in multiple offices

Rolled out over 2,000 Windows workstations for offices in MD and FL as we transitioned to digital capabilities

Citrix Administration

Setup office from ground up (1,000 workstations and servers)

Maintained and manage security policies and permissions

HP Printer maintenance and minor repairs

Making and pushing images for easy deployent and upgrades

Active Directory Administrator

Troubleshooting all phone related problems.

Assigning and setting up user phones, extensions and voicemail.

Working with vendors to resolve issues that occurred.

Implemented multiple Interactive Voice Response (IVR) systems

Installed and maintained multiple fax server

Created and assigned Direct Inbound Dial (DID) numbers

Running and punching wires for other applications.

Assigning ACD positions as needed.

Creating and programming splits, call control vector (CCV), pilots, and hunt groups.

Programming phones.

Education

Certifications

Feb. 2007 – Graduate School, Washington, DC – Certification of Completion

Dec. 1999 – May 2001 Montgomery College Rockville, MD

Sept. 1998 – June 1999 Urbana High School Urbana, IL - High School Diploma

MCITP – In progress

Technology

Software:

Windows OS, Windows Server, MS Exchange, MS Office, Active Directory, Enterprise Manager, VNC, PC Anywhere, TCP/IP, DNS, DHCP, Veritas Backup EXEC, Workgroup Mail, Call CenterWorx, MatWorx, Repartee Active Voice, Remote Desktop Connection(RDP), Abbyy Finereader, Castelle Faxpress, Norton Ghost, Trend Micro Officescan, Sygate Enterprise Firewall, Microsoft FrontPage, Macromedia Homesite, Track-It, Dameware, Caseware Working Papers, PPC e-Tools, Quark Express, Adobe Photoshop, Acrobat Writer/Reader, Adobe Premiere, CA Etrust, GoFile Room, Remedy, Nortel Callpilot Desktop Manager, Blackberry Enterprise Manager, Elite, Prostaff, Windows 7, Windows Server 2008, Citrix, MDT, SCCM, HelpStar, Go To Assist, QCS, Netbackup, Acronis, Lotus Notes, Linux(ubuntu, fedora), Quest Intrust Software, Virtualization, Citrix Xen Server/App, Kaseya, Deepfreeze, Broadsoft, Office 365

Hardware:

IBM compatible PC’s, Castelle fax servers, HP Printers, HP/Compaq servers, Dell servers, Mac’s, HP backup drives, NEAX 2400, NEAX 2000 IPS, IVR’s, Hubs, Routers, Ethernet, 10/100/1000base-T, Dialogic cards, Voice cards, T-1 and PRI cards, Patch panels, 66 and 110 blocks, Blackberry, IBM compatible laptops, Polycom video conference cameras, Polycom voice conference phones digital/analog, Xerox copiers/scanners, Fujitsu scanners, Audio/Video Equipment, iPhones, iPad’s, Android, IP Telephones, Dell computers, Ricoh

References

Upon Request.

Contact this candidate