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Customer Service Quality Assurance

Location:
United States
Posted:
July 24, 2015

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Resume:

LORI BARBER

**** ******** ******* *******, ** *0076 678-***-****

OBJECTIVE

●To obtain a position in Quality Assurance where I can utilize my educational and skills

EDUCATION

University of Tennessee (1981-1986)

B.S. Degree in Human Ecology specializing in Merchandising/Marketing

North Metro College (2001 - 2003)

Computer Information System specializing in Computer Programming

ATTRIBUTES

● Excellent communication skills, written & oral

● Ability to work independently or as a team player

● Goal oriented

● Problem solving – conflict management

● Ability to multi task / project management

EXPERIENCE

Quality Assurance Analyst (2012-2015) ITECH

Ability to investigate and resolve technical support issues and verify solutions

Ability to consider practical business constraints (vs. zero defects concept)

Familiar with Agile/SCRUM Methodology (onsite and remote)

Significant understanding of SQL and experience test queries against database

Strong experience with automated testing tools and ability to implement same

Ensuring execution and adherence to pre-established customer critical success factors

Familiarity with management tools (ex: Jira, Visual Studio)

Experience in the field of Embedded SW testing and Embedded Linux knowledge

Interrelated Resource Professional (Educator) (1999-2012) Cobb County Schools District

●Supervise and assist students with curriculum lessons, and schedules.

●Prepare daily data report.

●Promotes the responsible use of materials and equipment.

●Performs other duties as assigned by appropriate administrator.

●Use creativity in lesson plan if lesson is not implemented or not long enough for class time

● Proficiency with Microsoft Office Suite

●Professional of the Year (2007,2008)

Computer Tech. Support Consultant (Sales) (2001-2002) Adonai Advertising

● Responsible for planning, developing, executing, and maintaining manual and automated QA

Testing phase.

●QA Testing ensure hardware and software functions according to specifications.

●Interfaced daily with computer programmers and engineers on software functionality.

●Update & create systems documentation for software updates.

●Ad and print design.

●Conducted contract negotiations and Sales

Computer Data Support/Purchasing Agent (Project Management) (1997 -1999) Atlanta Public Schools

●Exp w/ creating test plans & building test cases for system changes.

Working knowledge of testing methodologies, software development life cycles.

●QA Testing/Application Development Utilized Mercury (Win Runner) to conduct a variety of

mechanical and systems tests.

●QA Testing ensure hardware and software functions according to specifications.

●Query reports utilizing SQL query analyzer and excel spreadsheets

●Interfaced daily with computer programmers, accounts payable and budget control divisions to

enhance customer service and the acquisition of cafeteria purchases, which involved a $28

million budget and contract maintance.

SOFTWARE SKILLS

XP Professional, Windows 95,98, &2000, FrontPage, Netscape, Microsoft Office Suite, Internet Explorer, Print Master Gold, C++, Visual Basics, Html, Adobe, Win Runner, A+,Java, Novell and UNIX/AIX



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