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Manager Customer Service

Location:
New York, NY
Posted:
July 24, 2015

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Resume:

Christopher Evans

acqwsj@r.postjobfree.com

*01.383.5034

Technical Summary:

SUMMARY OF QUALIFICATIONS

A versatile Engineer expert in Networks, Windows, Workstation, Citrix and Linux Administrator with over 10 years of experience with the installation and administration of Windows and UNIX systems, LAN / WAN, Citrix VMWare, storage systems, backup systems, and network services, software and application development Skills and experience in the following areas:

10+ years of Operating systems: Windows 2003, 2007, Solaris (8,9,10), HP-UX 11i, Linux ( Red Hat ), VMWare, MS Exchange Server, ESX)

8+ years Configuring, Managing, Implementing Microsoft Office products,

3+ years of Citrix, Zen Servers and Citrix Desktop platforms. Storage software: Veritas Volume Manager, Sun Volume Manager, Raid Manager, Legato Networker, VeritasNetbackup to 6.5, HP-UX LVM

8+ years Programming: Unix and Linux Shell Scripting, SQL, Oracle, XML, PowerShell, PHP.

5+ years of Windows: SharePoint,WebParts, Server Farms, scripting and Administration, .NET Framework 2.

10 + years of Network services:F5, SCCM, SCOM, Load Balancing, NFS, DNS, TCP/IP, Firewalls,NIS, Jumpstart, SNMP), VMWare, Apache, OpenSSH,

10+ years of Hardware: Sun Enterprise, Netra, Sun Fire Servers, Sun Storage Tech, HP Proliant, HP 9000/800, EMC Clariion

10 + years of Network: CISCO, VPN, SMS, OSI Modeling, LAN, WAN, Wireless, Mobil technologies.

7years of Project Management: Customer Service, Managing Staff, Supervising, Scope Analysis, Creating Schedules (WBS), Requirements gathering, Reporting, Knowledge base and training.

`

Employment:

08/10 to Present FIS Global

Sr. Systems Engineer

Responsibilities:

Manage Support Three-Tier Network System, Application Development and Internet / Web, environments.

Manage network IPS, Switches, routers, Fiber Channels, patch segments and SAN connections.

Citrix Server and client support, configuration, setup, implementation, and problem solving.

Manage F5 Load Balancing systems and Windows Load Balancing systems for multi tasking systems of over one thousand server points.

Manage virtual environment using VM ware (Web Sphere 5.5).

Develop, configure, and implement various Windows and SharePoint 2010 applications in a rapid production environment.

Manage SharePoint regional environments with VaronisDataAdvantage, Date Privileges. User managements and audits.

Manage Windows 2008R2 2012 Servers administration, users, and groups. Manage active directory for all Windows environments.

Support 24/7 Service Desk (HelpDesk) SLA’s for all Windows, SharePoint, and System issues and problems.

Manage SharePoint 2010 environment, build Web Parts and applications upon request

From10/07 to 08/10 U.S. Department of Transportation, NHTSA, Office of Chief Information Officer

Sr. IT Engineer Support / Project Manager

Responsibilities:

Supporting, configuring, developing, and managing IT Systems, applications (WindowsXP, Windows 7, MAC OS, for clients end-users.

Configure, Implement, and Manage IIS 7.0 and 7.5 systems and applications hosted on services. Review processing or .NET applications and database connectivity on Development, Test, and Production environment.

Troubleshoot and resolve Networks (Windows 2003) and (Linux) server environment.

Support, configure, and implement networks, LAN, WAN, TCP/IP, routers, hubs,Ethernet and wireless networks, VPN virtual environment managing services.

Configure and support MOSS 2007 SharePoint system. Install webparts, develop web, portals, manage security rights, and monitor overall application environment.

Support Active Directory for Windows 2003 server environment using VM Ware.

Configure and support network security firewalls, disaster recovery sites and restores.

Management and Configuration VOIP Voice/Data.

Train support staff on new technologies when implemented.

Provide Project Management tools using (PMI) methodology, creating

WBS, schedules, scope analysis for each project.

From 9/00 to 10/07 U.S. Department of Transportation, NHTSA, Research and Development

Senior System Analyst

Responsibilities:

planning, configuring, and implementation of (DOT) NHTSA Research and Development Network, system, software, and web environment.

Manage staff to handle previous and future projects, develop new innovative ways to provide better infrastructure to clients.

Manage client accounts throughout the NHTSA agency using Microsoft Exchange Server, Setup & Configure Server Hardware/Software.

Develop, configure, and implement Web Content Management System (CMS) (Vignette).

Responsible for architecture, Tape Backups and IT security: Windows Active Services, Sun Solaris 7, Digital UNIX Servers and Windows 2000, Windows 2003 servers using Oracle Application Server (OAS), IIS, Apache and Site Server configuration.

Responsible for FTP, Netcool, Oracle 10g, Oracle 9i, Oracle 8i, Oracle 8, Oracle, SQL Server, Routers, VPN, Web Trends reporting application.

Responsible for Integration of Oracle and MS Access databases, connectivity andschematics of the departments architect. Responsible developing web sites with these tools: Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, Adobe Acrobat, Paint Shop Pro, XML, ASP/ .Net Architecture, of XML, XLST, ASP, JAVA, Java Script, .NET Framework, JDBC, ODBC Macromedia Dreamweaver UltraDev, XML Spy, Cold Fusion, Visual Studio.

Proficient in Microsoft Word, Excel, PowerPoint, Access, and Outlook.

EDUCATION AND TRAINING

Bachelor’s of Science Bowie State University from 08/97 to 08/99

Degree Prince Georges Community College from 09/88 to 05/90

Certification Microcomputer Information Systems Networks Crossland Vocational Technical School Electrical Occupation from 09/83 to 09/86

Diploma Friendly High School 06/86

Special Courses:

Training:

MCSE Candidate

VMWare/VSphere

Project Management -Fast Track - USDA Graduate School

Managing Information Technology Project - MNB Technical Services

Scheduling and Cost Control - MNB Technical Services

SharePoint 2012 SharePoint Administration - FRA

CNA Certified Network Administrator

Vignette Content Suite Administration

Certificate

Vignette

XML Application

USDA Graduate School

Memberships

Member, International Web Professionals (IWP)

Adjunct Prof., Business Information Technology Dept, Baltimore City Community College-Network Administration, Windows, Novell Netware



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