Joerel Besson

**** **** ****** * Philadelphia, PA 19138 * 267-***-****

acqwr9@r.postjobfree.com

IT Professional

Network Design * Administration & Analysis * Hardware & Software Solutions * System Integration & Implementation

CERTIFICATIONS:

CNE (Novell)

Microsoft Certified Professional (MCP)

RightFax Technical Certificate

*Currently pursuing CCNA & MCSE Certifications*

PROFILE:

Highly experienced, formally educated in IT/Computer Networking Systems/Technical Support/Information Systems Management.

Results-driven expert skilled in all phases of computer technologies including installation, configuration, PC Network backup, virus detection and removal and system upgrades.

Systems management support, Microsoft Server, MS Exchange, MS Office, Novell GroupWise, SQL server issues, MS Outlook.

Capable of multitasking with proven ability to improve daily operations.

EDUCATION:

Keller Graduate School of Management

DeVry University, Ft. Washington (Philadelphia Campus) 3/2013- 10/2014

Master of Information Management Program/Health Information Systems Management

Bachelor of Science Degree in Technical Management

DeVry University, Ft. Washington (Philadelphia Campus) Graduation: Feb. 2013

Concentration: IT/Computer Network & Communication Systems

Curriculum: Cisco WAN/LAN, Programming (Python, Windows Server 2003/2008, LINUX (Fedora 12), Databases (SQL, MYSQL, MS Access), MS 2003/2008/2010, XP.

PROFESSIONAL EXPERIENCE:

Penn Medicine

Application Analyst IS 01/2015-05/2015

Perform many duties in relation to patient care and respond to Providers needs by creating computer scripts, analyzing and diagnosing any given issue to detect its root cause and then solve it or transfer it to the appropriate team within the organizational application arena.

Manage projects and conduct meetings to achieve departmental objectives by evaluating, designing and developing computer application specifications, identify the required inputs and format the output to meet providers’ needs.

Implementing the required hardware and software components for approve applications, coordinating tests of the application system to ensure proper performance, and creating diagrams and flow charts in an on-call documents to provide help and support to the providers.

Install and configure modalities to print images at web-based Eye Care Pacs Symphony WEB system. Creation of rules, mapping drive and other requirements may be implemented to resolve any issues.

EGS/ NCO Group, Inc.

Data Operator 10/2013 – 12/31/2014

Worked on different software for file transfer such as: Momentum, Facs, Opsnet, FTP, SFTP and databases, create scripts to use in the SQL databases, etc.

Performed daily tape backup and restored files as needed and manual files transfer

Create FTP, SFTP and secure Web Mail Box sites

Peak System Inc. New York

IT Desktop Technician (Consultant) 3/2013 – 10/2013

Worked on different assignments: Installed and Configured Workstations, Servers, Broadband Modems, Switches, Firewalls and Printers. Converted Windows XP to Windows 7, Updated BIOS, restored different application and users files

Configured TCP/IP address, Subnet Mask, Gateway, DNS and other protocols as needed.

Penn Valley Networks Inc.

IT Desktop Consultant and Lead 3/2010 – Present

Install and configure servers, workstations, peripherals and other resources for customers and small businesses and healthcare clinics, day to day assignment

Setting up broadband routers, network, Internet, blackberries and other devices for clients.

Albert Einstein Healthcare Network Philadelphia, PA

Computer Desktop Support (Temporary) 5/2011 - 5/2012

Installed and configured hardware/software in Novell and Microsoft Windows environment

Resolved technical issues with Pharmaceutical, Biotech software and medical equipment

Diagnosed and repaired broken computers, laptops, printers, faxes, Scanners, etc.

Efficiency resulted in department’s high performance.

HSBC Technology Services New Castle, DE

Computer Network Systems Analyst and Lead 6/2004 - 5/2009

Planned, Designed, Installed and Configured SAN network, Domain Name, RightFax Servers to send and receive faxes; configured systems hardware and software including print servers and proficient in HP, Xerox Printers.

Troubleshooting analysis of servers, workstation and associated systems such as: Printing systems, RightFax, SAN, Backups, etc.

Managed and restored all systems back-ups in AD and SAN environment.

Created a documentation system for future references; monitored system performance.

Managed user accounts, permissions, folders infrastructure, and regulated and monitored file access to ensure network security, email, and anti-virus in AD environment.

Managed local and international projects, including VOIP project.

Create and manage SQL databases and Microsoft Access databases and RightFax database

Developed application software and procedures for installation for in-house products to increase employees performances

Household International Incorporated New Castle, DE

Senior Communications Analyst 7/2000 - 5/2004

Planned, Designed, Installed, configured and tested computer systems, hardware, networking software and different operating system software. Administered all the networks included the clustered servers and HP system Backups.

Planned, designed, and implemented network security measures in order to protect data, software, and hardware. Maintained and administered computer networks services.

Administer RightFax servers and clients, allow users to receive, send and print faxes in dedicated network printer.

Researched new needed technology and recommended its implementation. Resolve network user issues resulting to increasing performances and bonuses. Diagnosed hardware and software problems, and replaced defective components. Monitors systems performances and implements a solution

Managed many projects to its fruitions. Managed and restored all systems back-ups.

Site Blauvelt Engineers Incorporated Mt. Laurel, NJ

Information Systems Manager 8/1999 - 5/2000

Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware. Maintained and administered computer networks

Executed daily operations of installing, configuring and managing 3 NetWare 4.11 servers connecting to WAN using T1 line, printers and workstations.

Migrated NetWare 4.11 to NetWare 5.1 servers, built computers and backup systems.

Researched and implemented new technology.

Diagnosed and replaced defective hardware/software components.

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