Benjamin Thompson

734-***-****

acqwqf@r.postjobfree.com

Education

Baker College of Allen Park September 2011- Present

Bachelors of Business Administration – Concentration in Business Management

Expected spring 2016

Six Sigma US \

Green Belt Certification/ Lean Leader

Profile

More than 6 years successful experience in a manufacturing environment and support positions with problem-solving and trouble-shooting, Root Cause Analysis, sales staff support, and planning/implementing proactive procedures and systems

Bi-lingual: English, Russian

Possess solid computer skills, Excellent working knowledge using both IBM and Mac systems; Lotus Notes, Microsoft Office Suites including Excel, Word, PowerPoint, Access, SharePoint, Visio, and SAP

Ability to train, motivate, and supervise customer service employees

Develop action plans, cost saving plans, conduct audits and variance analyses, process payroll, and maintain/update accurate inventories

Achievements

Reduced unplanned production downtime by ~30% netting a 800K gain per year

Increased advocates productivity rate by 20% by creating a standardized process

Sought after corporate accounts to increase sales during the recession by 17% with a luxury good

Proactive planning led to increased productivity by associates

Created customer satisfaction survey for positive and constructive feedback

Employment

BASF March 2012- Present

Quality Technician/ Plant Technician / Back-up Supervisor

Operate production equipment within the standard operating procedures that have been established

Step in as back-up supervisor in supervisors absence

Analyzed potential lean improvement areas and have initiated change

Utilize different tools to ensure the material is meeting customer specifications

Ability to set priorities and manage time to increase production

Train new plant trainees on standard operating procedures in accordance with BASF policies and training standards

Roush (Ford)

Lead Vehicle Evaluator March 2013 – Present

Lead multiple groups evaluating proto-type vehicles for Ford/Lincoln

Understand Customers’ needs and Assess/Train individuals accordingly to Ford/Lincoln standards

Data analysis for electrical and cosmetic issues reported back to engineering utilizing Excel, SAP and other tools

Multiple applications simultaneously running/ time management

Domino’s Pizza, LLC June 2009 – October 2010

Senior Representative/ Trainer; One Call

•Demonstrated to lead and motive others

•Order Fulfillment to Customer Satisfaction

•Develop Training standards and train new employees

•Helped develop Customer Satisfaction Survey for positive and constructive feedback

Godiva Chocolatier August 2008 – January 2010

Senior Customer Service Trainer/ Area Trainer

•Maintain customer expectations to a luxury standard

•Day to day operations of stores (7 Stores in district)

•Prospected new corporate accounts with a ~30% sign on rate

Rexam (Owens Illinois) January 2007 – July 2008

Lining Operator, Compression Molding facility

•Amended Quality Procedures to conform to ISO 9001,TS16949 Procedures, and FDA

•Audit preparation for internal and external audits

•Assess and Analyze in troubleshooting processes

•Continuous improvement leadership/ Lean implementation

Stryker Medical June 2006 –June 2007

Quality Inspection

•Lean implementation team

•Medical Device inspection (incoming and outgoing)

American Axle MFG. June 2004 – October 2005

Document Control Coordinator (Intern)

•ISO certified training for documentation control

•Maintained documentation in guidance with TS16949 and ISO 9001 requirements

•Key contact point for internal and external Audits

•Assisting in helping tract customer complaints and generate monthly presentation for senior management

Certificates

Professional Placement Network – SEMCA

Green Belt Certified – Six Sigma US

Certified Internal Auditor - ASQ

Activities/Volunteering

Affirmations Outreach Volunteer

Arcus Foundation Volunteer

Detroit Economic Club Member

Detroit Young Professionals Member

MUFI (Michigan Urban Farming Initiative) Volunteer

Contact this candidate