Dennis McCree

acqwoj@r.postjobfree.com

805-***-****

Venoco,Robert Half Technology Carpinteria CA May 2015 (contract)

Citrix Desktop: citrix reciever

Account unlock : Exchange

Backup tapes

Conference setups: Tanderberg

Experience

HCL America, Cox communication, Goleta CA 12/2014- 3/20/2015

Desktop Support Technican (contract)

Install software V apps, V Lan, printers and POS printers

Configured Cisco any connect VPN and Net motion logon configuration,

Administrated RSA token resets and profile permissions on android phones and Tablets

Setup user rights in Exchange 2008-2012 in a Citrix Zen app environment.

transfered data onto new and reimaged desktops and laptops.

Unlocked encrypted Bit locker accounts to recover and transfer loss data

Installed apps from virtual app server

Configured and maintained desktop and tablet for FCC inspections.

Troubleshoot and repaired POS equipment, Kiosk, Q matic and POS printers.

Setup teleconference meetings over VOIP system.

Bahama Consulting, Sutter Hospital, Sacramento CA 11/2014- 12/2014

Desktop deployment Technician (contract)

Image and staged equipment for migration from Windows XP to Window 7

Installed desktops and all peripherals, and upgraded Monitors

Assembled and configured scanners, and local printers and label printers

Installed signature pads and handheld scanners

Staged workstations and performed cable management at all workstations.

Assembled and tested and certified and Medical carts charging systems

Had users login and tested all mapped all printers at each workstation for the Medical program Epic

Farmers Insurance Inc. CSC, Woodland Hills, CA 05/2011 – 8/22/2014

Desktop/PC Support Technician Team lead contract)

Responsible for diagnosing and troubleshooting IT service desk requests providing support services to team members with technical problems relating to smart phones, emails, desktop/laptop and VPN issues.

Provided Level 2 support to1500+ users in a corporate environment both onsite and remotely.

Responded to and monitored software and ticket tracking system in Remedy.

Installs, configures, and troubleshoots hardware including laptops, workstations, printers, and mobile devices.

Team lead on numerous projects for some 1,100 Users Window 7 upgrades and solutions

Farmers Insurance, Compucom. Simi Valley, CA 12/2008 – 06/2011

Desktop Technical Support (contract)

Supported 1500+ users in a corporate environment in multiple remote locations, utilizing remote support tools in a LAN/WAN environment.

Installed, troubleshoot, and supported ALL aspects of various Microsoft Windows operating systems (i.e. Window7,Windows XP and 2000).

Experienced in both telephone and on-site support of Windows 2000/XP workstations including Lotus Notes, Outlook, various applications and user connectivity to local and network printers.

Troubleshoot client side dial-up and VPN access issues.

Experienced in diagnostic and removal of viruses and spyware programs.

Experienced using tracking software to monitor events that took place while troubleshooting end-users’ hardware or software issues.

Recover system and data from uneventful disaster after hardware/software malfunction.

Confirm site, ID, voice and data network readiness before deployment of hardware/software.

Used and maintained documented procedures and processes.

Answered, evaluated, and prioritized incoming telephone, voice mail, email, and in-person requests for assistance.

Provided support services to ensure timely response to queries, resolution of problems, and reporting/escalation of issues related to the systems.

Provided the proper tracking of issues and resolutions for end user support.

Maintained scheduled hours on phone.

Deployed Dell equipment.

Diagnosed damaged equipment including PCs, monitors, and port replicator through Dell's Warranty Service Request Program.

Called vendors to track warranty repairs and ensured timely repairs and deliveries.

Coordinated the workflow queue when needed.

IBM Global Service,Pomeroy Solutions, Los Angeles, CA 03/2007 – 12/2008

Desktop Support Technician (contract)

Built and maintained computer systems and performed peripheral upgrades

Troubleshot and fixed any network connectivity problems across a campus of ten buildings, running on a Novell Netware network

Responsible for all break/fix, installs, migration of pc’s from Windows NT 4 to Windows 98/Windows 2000/Windows XP.

Responsible for planning and scheduling IMAC activities locally and nationwide.

Responsible for testing and documenting installation/support procedures; maintained inventory records and managing equipment acquisition and deployment.

Coordinated with project managers to provide deployment status.

Worked in cooperation with other technology support groups and vendors to resolve issues beyond scope-of-work.

Intern Technology Development Center Ventura Ca 2/06-4/06

Performed roll out and prep. Imaging drives and computer rebuild, builds, network components, and printer repairs. Upgraded adult education dept. assist troubleshooting mail and network servers

Professional Summary

Level 3 Desktop Technician with 8+years of experience working in a Global Enterprise IT environment supporting 1300+ users implementing and supporting Microsoft desktop environments.

Demonstrated technical configuration, implementation, and support expertise with the following technologies: desktop transformation and migration projects, desktop image design and deployment projects, windows desktop operating systems, and removal of spyware and viruses.

Operating knowledge of desktop laptop hardware, smart phones, Microsoft Windows OS, Microsoft Office Suite, Google Business Apps, Android OS, systems applications, systems management, data communication (LAN/WAN/Wi-Fi) and remote access environments. Data backup, servers, and Repeaters. Configuring Local Network printer, document servers and lock print. Configuring Lotus Notes, Outlook, Same time, Office 365 and Lync. Software delivery, IBM, Oracle and Share point Data bases.

Team lead on numerous projects for Customers, Asset Manager

Education

Technology Development Center : Network Support Technician

OXNARD COLLEGE: Oxnard, CA

Associate of Science, Associate of Arts

Certifications

COMPTIA A+ Comptia Network +

Dell Online Self Dispatch Certification: Notebook, Desktop, Policies and Procedures, Blade, Printer, PowerEdge, Power Connect, and Power Vault.

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