ANDREW S. WILLIAMS, JR.

**** ******* ******

St. Louis, MO 63113

Home - 314-***-**** • Cellular - 314-***-****

acqwmc@r.postjobfree.com

CREDIT AND COLLECTIONS PROFESSIONAL

Corporate Award-Winning Senior Collections Representative with over 15 years of credit and collections experience and 6 1/2 years of leadership/supervisory experience in heavy call volume environments. Proven builder and leader of customer-focused teams, ensuring the adherence to federal regulations, company policies and guidelines, while maintaining an enthusiastic commitment to meet collection department objectives and goals. Motivated to utilize excellent influencing and negotiating skills when communicating with customers in order to offer the best solutions that will lead to account resolution. Ability to maintain a professional and customer-service focus while managing multiple priorities and functioning in a constantly-changing environment. Key skills:

Leadership

Customer Service

Bankruptcy

Training

EXPERIENCE

The Outsource Group, Earth City, MO Sept. 2014 – Current

Collections Specialist

Contacting severely aged medical consumers-patients accounts with the intent of scheduling payments, settlements, as well as obtaining insurance information for billing purposes, adhering to the FDCPA, Mini-Maranda and the HIPPA laws.

Gamache & Myers P. C., St. Louis, MO Apr. 2014 – Jul. 2014

Collections Specialist

Contacted charged-off debt account holders with the intent of scheduling settlements, pay plans, suits, judgments and garnishments including both payroll and bank garnishments.

Recipient of the "June 2014 - Most Pay Plans" award.

JP Morgan Chase & Co., St. Louis, MO Nov. 2010 – Apr. 2014

Collections Specialist II

Contacted delinquent high risk subprime auto loan holders.

Chase Star Award Recipient (100% Quality Rating) 2011-2013 for using excellent communication skills when negotiating with customers to bring delinquent high-balance and high-risk subprime auto loan accounts to resolution, while adhering to corporate procedures and policies.

Rated #1 on the Collections team for productivity (October 2013 - February 2014), successfully managed to bring the most accounts to resolution while fostering a positive attitude towards customer relationship management.

Assisted in training junior staff members by reviewing their work and coaching them in resolving more complex problems.

World Omni Financial Corporation, Earth City, MO Jan. 2006 – Oct. 2008, May 2009-Sept. 2010

Senior Collections Representative

Received incoming customer calls, utilized dialer system to contact customers, processed payments by phone, and conduced account research daily as a means of locating customers and vehicles. Provided assistance to

team members by participating in research and analyses to resolve more problematic customer accounts.

Earned 2008 Pinnacle Award and Diamond Excellence Award (March 2008) for exceeding departmental goals and focusing on supporting organizational objectives by persistently negotiating with customers and offering solutions to reduce delinquency by bringing accounts that were 45-65 days past due to current status.

Senior Account Representative – Bankruptcy Nov. 2008 – Apr. 2009

Collaborated with bankruptcy courts, trustees, World Omni Legal department, and the customer attorneys in order to help the customer fulfill obligations under Chapter 7 or 13 Bankruptcy Laws.

Processed and filed bankruptcy, reaffirmations, and repossessions documentation with the courts.

Gulf Coast Services (MCI Project), Weldon Spring, MO Apr. 1999 – Oct. 2005

Supervisor, Resolutions/Blended Team

Coached, developed, and supervised a dynamic team of ~ 20 people, and fostered an environment in which employees were motivated to deliver top performance through quality assurance techniques and performance appraisals.

Team handled 3,000+ accounts who placed and received calls from small business, commercial, and residential customers in order to prevent account charge-offs. Team located customers, resolved conflicts, and conducted research for fraudulent acts.

Trended account delinquency data by creating graphs and charts/forecasting, and used that data to develop corrective and preventative actions to reduce delinquency.

EDUCATION

Rehoboth Bible College - Saint Louis, MO

Earned 27 credits, concentration in Theology

TRAINING

Gamache & Myers P. C sponsored training: Legal Debt Collection Practices

JP Morgan Chase & Co. sponsored training : Management Skills & Leadership Development, Anti-Money Laundering Program for Auto Finance Loans, Risk Awareness, Fair Lending, Treating Customers Fairly, Privacy Awareness, Anti-Corruption Compliance, Americans with Disabilities Act,

World Omni sponsored training: Federal Debt Collection Practices Act (FDCPA), Senn-Delaney Leadership, David Walsh (Driving Service Excellence)

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook) CLS, CACS Mainframe, PACER, Mainframe, CBC Innovis, Lexis Nexis, RDN, Casenet, Manheim, Equifax The Work Number, iCAF, AR 2000

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