Dewanna Lacheal Bean

**** ******** ***** ******, ***** 77373

281-***-****(cell) 832-***-****(alternate)

acqwjv@r.postjobfree.com

Profile : I have high standards of excellence and integrity. Adapt at organizing projects and motivating teams, self-starter, proficient in project management, clientele balance and customer service satisfaction. Friendly smile and adjusted too many environment with my coworkers as well as my High Authority.

Skills:I have advanced knowledge of computer software such as Microsoft Office, SAP, CIC0, Nightvision, Accor, Opera and Outlook. Im resourceful in problem solving, maximizing resources and customer relations. As well as handle complex customer issues, maintenance of records, forms, and reports.

Experience:

Hoilday Inn Houston North JFK Airport Hotel

Front Desk Agent and Night Aduitor

August 2012- July 2014

Heading the overnight shift and maintained many accounts under GM and traveled to other properties to help organize operations. Checking customers in and out of hotel and handled many distressed passengers with difficult options. Dealt with business accounts as well as over written many offshore accounts. Willing to learn more and improve what is asked for in my performance. I managed all Front Desk and Night Audit work to satisfy the quality of my profession and the name of my job.

Park Inn Houston North Hotel

Front Desk Agent

October 2010 -January 2011

Operational duties performed included auditing, arrangement and maintenance of large accounts, transportation liaison, as well as managed all front desk operations. In this position I worked directly under the Gm handling special accounts and events.

Baymont Inn

Front Desk Assistant

June 2008 - March 2009

Responsibilities included but were not limited to managing the lobby, greeting and directing all visitors, including vendors, clients, job candidates and customers. Ensuring the completion of paperwork, signing-in and checking out guest and security staff. Handled special administrative projects, as well as overflow work and answered incoming calls.

Mitchells Janitorial Services

Administrative Assistant

February 2002- May 2008

Performed administrative and office support activities for multiple supervisors. Duties included setting appointments, fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing. As well as screen calls, made travel and meeting arrangements, prepared reports and financial data statements and handle customer relations

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