SABRINA TENNYSON GUILLORY, MBA, PMP®

Houston, TX 77096 Phone: 484-***-**** acqweo@r.postjobfree.com

PROFILE SUMMARY

Enthusiastic and analytical MBA expertise in Project Management, Business Analysis, IT Consulting, Change Management, Category Management, Operations Management, Sales Management, and Customer Relationship Management. Demonstrated End-to-End IT software deployment in SaaS environment, embracing change. Client centric, while staying within company guidelines. P&L cost center responsibility includes hiring, training, coaching, motivating, and performance management. Astute in managing internal/external partner relationships, annual plans, negotiations, and contracts. Diplomatic and tactful. Continuous Improvement oriented.

KEY STRENGTHS

IT SDLC, PMO, PMP® Standards using PMBOK

Business Analysis & Requirements Documenting

Internal and External Stakeholder Coordination

Create/Track Project Plans and Status Reports

Multi-project Hybrid Agile/Waterfall Process

Communication and Change Management Plans

Use Case Planning and System Testing Scenarios

P&L/KPI Development & Financial Management

Software Deployment in SaaS Environment

Tax Automation & Compliance Procedures

Risk Management and Issue tracking/resolution

RFI/RFP Purchasing Process for outside vendors

PROFESSIONAL EXPERIENCE

RGP Consulting Project Manager/Business Analyst Consultant April 2014 – May 2015

Fortune 500 Oil & Gas project leadership for multiple IT software solutions in Project Management Office (PMO), following Software Development Life Cycle (SDLC) and Project Management Body of Knowledge (PMBOK) standards.

Led project meetings and provide status - promoting teamwork, managing risk and escalation of project issues.

Requirements gathering for IT process solutions, included interviews, workshops, Process Mapping.

Ensured Business Requirement Documents (BRD’s) conveyed stakeholder needs and desires to determine best solution.

Tracked performance & managed Change Requests that impacted Time, Cost, Scope or delivery of quality.

Managed structured Change Process deployment to maintain stakeholder and end user engagement and commitment.

Ascribed to change standard methodology to holistically “Prepare for change, Manage change, Reinforce change.”

BP International, LTD/Acro, Inc. Project Manager Consultant July 2013– December 2013

Analysis and sourcing for spend on $300 million Indirect Procurement global project.

Market Intelligence analysis using HR outsourcing services and IT sourcing model prototypes.

Diverse international stakeholder management and communications included face-to-face, global Lync PowerPoint across hemispheres, Tele-Presence for multiple locations, focus groups, facilitation root cause, kick-offs and status.

Utilized offshore SME’s to handle technical aspect of RFI sourcing implementation.

Maintained SharePoint repository and standards for Indirect Procurement Project Management Office (PMO).

Coordinated and implemented Focus Group plan for use in US and UK for early engagement for Change Management.

FuelQuest, Inc. Project & Operations Manager Dec 2010 – Nov 2012

Led multiple End-to-End on-demand fuel management, tax automation, and compliance Software-as-a-Service (SaaS) solutions for oil and gas organizations.

Implemented IT projects including system process change management, while managing scope, time, cost and risk.

Communication and process/data walk through with internal and external clients, securing agreement for change.

Managed formal change requests involving sales executive as part of upsell opportunity contract amendment.

Project management through all phases of the project lifecycle from scoping and planning requirements gathering, design, development, testing, and deployment – using PMBOK standards and SDLC methodology.

Provided direction for financial and accounting functions, including tracking expenses for invoicing and reconciliation.

Identified and managed risks found in business processes for issue tracking and resolution to support change.

Provided project status, including budget, timeline, and resource availability to all stakeholders.

Directed operations of refined products to customers, including the US military throughout US, Guam and Puerto Rico.

Managed inbound customer service call center, inclusive of service strategies for employees.

Engaged team to surpass key performance indicators (KPIs) on 750,000,000 in annual gallons delivered.

SABRINA TENNYSON GUILLORY, MBA, PMP®

Sunoco, Inc. Sales & Operations/Project Manager May 2006 – Jul 2010

Managed sales & operations of distinct categories of Refined Products to 12,000 accounts.

P&L responsibility - performance management, sales, customer service, and expense control.

Created annual strategy plan, including service offerings, design of training and facilitation to end-users.

Documented guidelines and facilitated training employees on regulations and Standard Operating Procedures (SOP).

Coached sales force toward execution of Southeastern PA new account strategy.

Customer relationship management included renegotiating commercial client contracts ensuring inventory coverage and profitability for product sold.

Established Propane tank recertification program to bring company into regulatory compliance.

Ranked #1 in 2008/2009 in Key Performance Indicators (KPI) metrics.

2007-2009 Operating income to 126% of budget and zero OSHA recordables for three consecutive years.

As Project Manager, one of the more visible projects was the integration of Sunoco operations in with Superior Plus Energy Services. Change management involved communication on human resources, IT software exchange/ website renewal, facility selection, uniform, truck designs.

Coached and counseled employees to understand change and become engaged in the change process.

Blockbuster, Inc. District Leader Oct 2003 – May 2006

Change Management - Project Manager implementation of systematic management provided by McKinsey & Company.

Educated and trained employees through facilitation on method to improve profitability through SMART goals.

Coached and consulted to employees to understand the change.

Hired and developed people, marketed product, managed expenses.

Customer training programs led to Award of Excellence Award for Outstanding Sales, Mystery Shop, and shrink results.

Consultant Project Consultant Aug 2000 – Oct 2003

Managed various projects for the Health Care system at the University of Texas Health Science Center.

Change Management Implementation Medical Record System change management at Partial Hospitalization Program.

Feasibility study for Assisted Living for psychiatric patients, at Partial Hospitalization Program.

Consulting on E-marketing technology and advertising planning for real estate client.

ExxonMobil Corporation Various Managerial/Professional Positions Jun 1985 – Aug 2000

Real Estate Investment Analyst - did market investment planning, detailed reports.

Communicated through presentations to senior management to substantiate $2 million property investments.

Project Management – Sole sourcing justification for branded product. New store campaign, including design planning.

Purchasing Specialist - Responsible for strategic direction of Convenience Products at 100 sites.

Stakeholder management through communications and change management practices as implemented SOP procedures.

Directed annual plan for optimum margin, price, placement, merchandising, promotions and product mix on $90 million annual sales. Increased annual sales 33%.

Territory Manager - Liaison providing customer-focused support to territory, supply, and headquarters staff employees.

Surpassed team goals by communicating and coaching for improvement.

Pricing Specialist - Provided operations reports and briefings on current events impacting pricing for the US market.

Project Management - Planned and implemented process change that led to expense savings of over $200K per year.

Region Practices Specialist - Change management included impact assessment to divest from market and counseling employees to achieve goal - Converted 15 retail outlets from company owned operations to franchises.

EDUCATION

CERTIFICATES & SKILLS SKILLS

Master of Business Administration

New York University - New York, NY

Bachelors of Business Administration

Hofstra University – Hempstead, NY

Cum Laude degree

Project Management Professional, PMP

JIRA, Ariba, Great Plains, GForms knowledge

Microsoft: Excel, Word, PowerPoint, SharePoint, Enterprise Project, Project Manager, Visio, Lync

SMART Goal Trained - McKinsey & Company

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