Heather N. Crookshanks

*** ******* *****, *******, ** 27609

919-***-****

acqw6z@r.postjobfree.com

Professional Summary

Mastered skills as a neurosurgical technician, and gained management experience in the hospitality industry which led to implementing better employee work performances

Skill Highlights

•Vast knowledge and accomplishment in surgical technology

•Excellent interpersonal, communication and relationship building skills with customers and staff from diverse backgrounds

•Expert resource and mentor to both new and current employees as to improve work performance

•Adaptability to frequent changes and unexpected high stress events that include guest complaints, employee disagreements, and near death emergencies

•Knowledge of entering research data through RedCap

•Effective written, verbal, and analytical skills

•Ability to identify opportunities and design strategies that will improve team performance

Professional Experience

Surgical Technician- Duke Raleigh Hospital 8/2008- Current

•Prepare operating room for surgical procedures primarily, but not limited to the area of neurosurgery

•Ensure constant sterility and quality by thorough attention to detail

•Provide surgical assistance and support to the surgeon

•Assist with patient care

•Serves as expert resource for neurosurgery procedures and instrumentation (XLIF, TLIF, ACDF, Nico Craniotomies) which promotes performance improvement

Research Data Entry- Duke Division of Neurosurgery 8/2013-2/2015

•Entered research data for neck/back pain, VAS, mobility, EQ5D, and SF12 for the Duke Spine Center

Assistant General Manager- Baymount Inns and Suites 6/1997-4/1998

•Acting General Manager while General Manager was out of state at another property

•Managed employees of diverse backgrounds and planned performance/ team building activities

•Managed numerous projects simultaneously and efficiently including: employee recruitment, staff development, ordering supplies, inventory control, night audit, maintenance, housekeeping, laundry, forecasting, accounts receivable/payable, performance reviews, resolved guest complaints and mediated employee disputes, some that were in Spanish

Dining Room Supervisor- Abbottswood Retirement Community 1996-1997

•Maintained order during two dinner services; helped with food preparation; scheduled and oriented staff; handled conflict resolution with residents and staff of diverse backgrounds

•Improved employee performance

Front Office internship- Norfolk Waterside Marriott 1993-1996

•Internship rotation that included: bell person, pbx operator, gift shop attendant, front desk clerk, rooms controller, and concierge

Education and Training

Diploma: Surgical Technology 2008

Associates: General Education

Wake Tech Community College, Raleigh, NC

Bachelor of Science: Hotel, Restaurant, and Institutional Management 1995

Norfolk State University, Norfolk, VA

Professional Affiliations and Certifications

2015 Unit Practice Council

2015 TeamSTEPPS: Change Management and Coaching for Success

2010-present “We Care Committee” at Duke Raleigh Hospital (Secretary)

2008-present American Heart Association BLS for Healthcare Providers

2002-2009 Wilton Cake Decorating Certificates I-III

1997 Certified Hospitality Supervisor

1992-1995 Hotel, Restaurant, and Institutional Management Professional Association

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