Customer Service Manager
Resume:
Lindo, Ma. Melissa Jamella F.
#** ********** **. *** ***** Fairview Homes, Brgy. North Fairview
Quezon City, Philippines 1121
Mobile Number: +63-906-***-****
E-mail Address: acqvp6@r.postjobfree.com
OBJECTIVE: To obtain a position in a well-established organization that will enhance my knowledge and skills that will contribute towards the Company’s success. SUMMARY OF QUALIFICATIONS
Effective and Efficient communication skills - oral expression and comprehension
Social Orientation and Perceptiveness
Barista skills, Culinary Skills and Advance Flair Bartending Skills
Knowledgeable in Micros Opera, Adobe Photoshop and Microsoft Office 2010
Ability to work strenuously and under pressure, perform multi-tasking WORK EXPERIENCE Position/Company/location
March 8, 2015 - Service Bureau – Technical Assistant Present Social Security System Retirees Services Corporation Service Delivery Department
7th Flr SSS Building, East Avenue Quezon City
o Provision of assistance/support (thru face-to-face, thru phone and thru e-mail.) to the self-service facility (SSS web, text, telephone and SSIT ) users
o Daily and Monthly Workload Monitoring Report
o External Monitoring self-service facility (SSS web, text, telephone and SSIT ) users
o Provision of assistance in monitoring the SSIT Implementation o Preparation of SSS Web reports online registration and transactions. o Performs other related duties that may be assigned by the Social Security Officer III/ Corporate Executive Officer II o Attends orientation/seminars/trainings/meetings. o Conducts information dissemination activities for intended audiences. October 23, 2013 - Store Manager
August 23, 2014 The Designer Boulanger Philippines Corporation Eric Kayser Artisan Boulangerie – Rockwell & Promenade RSTI KM16, Pamplona Uno, Alabang Zapoter Rd., Las Pinas City o Guest Relations
o Store Look & Maintenance
o Impartation of product knowledge to customers
o Customer service training of front of house staff o Ensure security and long-term commitment of staff o Report Sales reports: per item and total sales for the day to GM
(everyday) and Accounting (Weekly).
o Handle customer complaints
o Coordinate with Kitchen supervisor to maintain desired product stock levels and minimize wastage.
o Coordinate with head office with regards to any paperwork or office supplies requirements.
o Handle suppliers and contractors
o In charge of proper daily deposits and closing procedures o Project manager for opening stores.
December 2, 2012 - Corporate Trainer
June 14, 2013 AppCo Group Asia
Marketing and Sales
29th fl. PBcom Tower, Ayala Avenue, Makati City
o Conduct face to face presentations to client
o Events territory management and corporate business presentations o Teach and train people
o Represent clients
o Deliver great customer service
o Sales acquisition
December 1, 2011 - Restaurant Attendant (Internship) May 30, 2012 Mandarin Oriental Singapore
Food and Beverage Department
Raffles Avenue, Marina Square, Singapore 039797
o Server, Hostess, Barista, Bartender, Banquet staff PART-TIME
November 2014 Restaurant Manager Consultant
Filio Bistro, Antipolo City
EDUCATIONAL BACKGROUND
2008 – 2012 University of Santo Tomas
Bachelor of Science in Hotel and Restaurant Management o 2nd Runner up Flair Bartending Competition Student Chefs on the Run, February 14, 2011
o The 5th Manila Food and Beverage Expo, Flair Cup 2011 Participant, June 19, 2011
o Organizer, IGNITE: Burst the Flavors, Experience Entertainment Le Pavillion, Pasay City, September 23, 2011
2004 -2008 Diliman Preparatory School
Secondary Education
EXTRA-CURRICULAR INVOLVEMENT
Hotel and Restaurant Management Society, Staff, 2008 – 2012 Community Achievers Association, Member, 2011
Philippine National Red Cross, Organization, 2008 – Present MASTAH Flair Bartending Club, Member, 2010- Present SEMINARS AND CONVENTIONS ATTENDED
EDSA BDG Professional Barista Training
EDSA BDS, 209 EDSA Manila Philippines
June 16 – 28, 2014
“Coffee Concoctions” Coffee Session with Academe Gloria Jean’s Coffees, Robinsons Galleria
August 20, 2010
“The Barista Basics” Coffee Session with Academe Gloria Jean’s Coffees, Robinsons Galleria
August 20, 2010
“Bar Exposure Program”
TGIF Robinsons Galleria
August 20, 2010
GSM Blunibersity Mixology Seminar
St. Jude College Manila
July 31, 2010
Basic Orientation on Food Presentation Beverage and Banquet Operations Edsa Shangri-la, Manila
August 20, 2010
Business Administration Seminar
University of Santo Tomas
September 2009
Seminar on Hotel Operations
Fort Ilocandia, Ilocos Norte
February 2009
CHARACTER REFERENCES:
Atty. Diana Lee
Filio Bistro Owner
Lisa Fernandez
Purchasing Manager – The Designer Boulanger Philippines Corporation
I hereby testify that the above information is true and correct to the best of my knowledge and ability.
Ma. Melissa Jamella F. Lindo
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