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Customer Service Management

Location:
Oklahoma City, OK
Posted:
July 22, 2015

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Resume:

Brandon S Bussell

**** ** **** ** ******** City, OK 73169 405. 638-0516 acqvnk@r.postjobfree.com

CAREER OBJECTIVE: I am currently looking for a full time position in an environment that offers a greater challenge, and the opportunity to help an agency advance efficiently and productively.

SUMMARY OF QUALIFICATIONS

Policy analysis and development skills

Knowledgeable in policy, procedures, and Oklahoma Statute

Exceptional organizational and communication skills

Proficient in MS Office, PowerPoint, Excel, Outlook, etc.

Developed problem solving skills

EDUCATIONAL BACKGROUND

Master of Public Administration August 2012 – Projected Graduation August 2014

University of Oklahoma

Current and completed course work in the program includes; Statistics, Public Policy Implementation, Public Budgeting and Finance, Managing Public Programs, Municipal Management, Grant Writing

Bachelor of Science Business Administration

Minor: Psychology and Liberal Arts April 2007

University of Science and Arts of Oklahoma

More than 48 hours of business courses including: Accounting I and II, Administrative Resource Development, Business Law I and II, Intro to Business, Business Mathematics, Business Communications, Business Ethics, Computer Technical Systems, Finance, Principles of Marketing, Principles of Management, Principles of Microeconomics, Principles of Macroeconomics Statistics

More than 30 hours of psychology courses including: Elementary Psychology, Learning and Cognition, Abnormal Psychology, Industrial Organizational Psychology, Social Psychology, History of Psychology

Brandon S Bussell

8544 SW 75th St Oklahoma City, OK 73169 405. 638-0516 acqvnk@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Oklahoma Department of Mental Health and Substance Abuse Services

Prevention Programs Field Representative Sept 2015-Present

Provides programmatic and administrative technical assistance specifically regarding evidence based prevention, consults and trains service providers, ODMHSAS staff, consumers and other constituents regarding prevention issues.

Conducts on-site reviews of providers statewide to monitor contract compliance, review community prevention action plans, staff credentials, policy and procedure, and other applicable documents for compliance. Conduct interviews with service provider staff and clients.

Ensures consistent interpretation and application of Oklahoma Administrative Code standards and criteria by program providers.

Prepare written and oral reports of survey evaluations.

Conducts or assist in investigations/ reviews of unusual occurrences or special projects, and prepares written reports as directed. Conducts services verification reviews as directed.

assist in building collaborative relationships between ODMHSAS, other state and local agencies, and other organizations, and prevention providers.

Monitor for and assist in performance improvement/quality development in and among service providers.

Oklahoma Office of Juvenile Affairs, Caddo County Juvenile Services

Juvenile Justice Specialist III Jan 2008-Sept 2015

Lead worker for Caddo County. Provide intake, probation, and parole services to youth and families across the state of Oklahoma including transportation of youth and families.

Train new workers by interpreting and explaining OJA policy and procedures

Provide 24-hour direct services to clients within the OJA administration district; maintain contact with youth in and out of home placement. Requires on-call responses 24 hours per day, 7 days per week. Use initiative and judgment to carry out daily tasks in resolving problems.

Develop individual service plans, Initiate and prepare all case documentation in accordance with policy, work in an office environment completing clerical duties, utilize computer software daily to complete tasks

Enters, updates and maintain all pertinent information on JOLTS (Database Software), CMS, and related data systems.

Prepare all appropriate reports to court and other formal reports of services provided to clients.

Attend all court hearings for assigned cases. Submit monthly reports and attend training as required

Work with court officials on a regular basis

Farmer’s Insurance, Oklahoma City, OK August 2007 –January 2008

Total Loss Specialist

Insurance adjustor specializing in settling total loss claims to conclusion

Exhibit excellent phone and customer service skills

Operate sophisticated software

Exhibit exceptional multi-tasking skills

Reachout, Inc. Anadarko, OK

Habilitation Training Specialist August 2006-January 2008

Assist developmentally disabled individuals learn and complete everyday living tasks,

Administer medication; provide transportation, money management, and counseling.

Work with three individuals in a residential setting.



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