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Customer Service Quality

Location:
Ellenwood, GA
Posted:
July 22, 2015

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Resume:

JAMES R. HUGUELY PAGE *

**** ****** ***** *********,**.30294

404-***-****/

678-***-****

EXPERIENCE:

DIAMOND CRYSTAL BRANDS,DULUTH,GEORGIA 2014-

MACHINE OPERATOR LEAD/QUALITY CONTROL TECH

Operate packaging machine for skippy creamy peanut butter product, Make adjustments to keep product in temperature specifications,do quality checks for legibility of date codes, labels, context of plastics cups and cylinders. Check for integrity of peanut butter product, record and document weight control, DCB cup quality check, verification of labels check, and graph for uclcs specs., Target, and lcls specifications. Also coordinate crew and material handle all vendor related aspects to maintain production flow process of the highest quality.

2013-2014

WEB INDUSTRIES,SUWANEE, GEORGIA

QUALITY CONTROL TECH

Identify and focus an effective quality system Minimizing foreign object debri using Kaizen events and implementing lean principles and tools such as depth gages,micrometers, dial indicators, and calipers. To produce a quality composite material for our customers and partners in the aerospace industry.

KELLOGG’s ATLANTA PLANT,ATLANTA,GEORGIA 2012-2013

RELIEF PRODUCTION ASSOCIATE

Operate carton machine to receive wrapped packages from the overwrap systems,load packages into open cartons to maintain a quality sealed, do quality checks for date codes, and print codes,and maintain production flow of cartons to the case packer for final packaging of waffles. Also my duties includes hand stacking of product, quality control of waffle content,and helping in all areas of the operation. Maintain a clean work environment and clean all areas of the plant operations, and adhere to all FDA,GMP,MSDS,OSHA, regulations for a safe place for all Kellogg’s employees.

ATLANTA ATTACHMENT COMPANY,LAWRENCEVILLE, GEORGIA 2011-2012

FORKLIFT OPERATOR

Execute all warehouse functions including completing customers orders via loading semis trucks to various companies and staging sewing machine equipment for future orders. This includes using RF computer systems to scan orders into dock doors and stage equipment to warehouse locations. We maintain a clean and organize work environment to provide us a safe traffic flow. Team work is essential part of our job with a positive and professional attitude to maintain quality to our customers.

CLOROX COMPANY, FOREST PARK, GEORGIA 2009-2010

Q.C. LINE INSPECTOR

Perform all quality procedures using fill weight scale measure test, torque pressure cap test, volume metric liquid test, and inscan x-ray test. Input data into computer to graph control limits specifications. I trained other employees to follow quality control requirements and tested selected products, evaluate, and inspect data to maintain quality standards of the company. Also my job consisted of shipping and receiving duties, rf scanning of clorox products, and using forklift to unload palletizer pallets to load into semi tucks to transport to customers.

CIBA VISION, DULUTH, GEORGIA 1999-2008

TECH B

Operated computerized and automated equipment producing contact lens and troubleshoot any faults associated with the equipment. Perform product quality inspection using six-sigma process and precision instruments. The process included on-line machine camera inspection, optic scope magnification eye scan, and graphic computerized diagrams to verify quality of the contact lens. Maintain documents and records for ISO/FDA/GMP/SAP compliance. I also trained new technicians and form a 5-S team to implement a system to clean the machines on a scheduled format. The maintenance part of my job was to install hydraulic pumps, 3-way valves, sensors, motors, and conveyor systems on the machine.

ASA AIRLINES, ATLANTA,GEORGIA 1997-1999

CUSTOMER SERVICE AGENT

Anticipating and handling customers needs in a professional manner was the most critical part of my job. This included keeping our passengers informed of specified operations regarding aircraft flight delays, flight cancellations, weather changes, boarding and arrival of aircraft. Manage and coordinate all potential flights and prepare accordingly in a positive and friendly attitude.

OKI TELECOM, SUWANEE,GEORGIA 1990-1997

ASSISTANT SUPERVISOR

Responsible for a wide range of production assembly for this cellular manufacturer. I set-up, operated, and repair of SMT Panasonic automatic surface mount and through hole assembly equipment models MK,MV, and wave solder machines, and solder screen machines. Other duties included soldering of surface-mount and through hole components on printed circuits boards, in-line mechanical assembly of the phones, and tested of printed circuits boards, and packaging of the phones. I received commendation and promotion to the assistant supervisor for the ability to help the Portable Department maintain one of the industries highest quality standards in the business.

SKILLS/TRAINING:

Oki Telecom Solder School at Lanier Technical School

Basic Soldering Skills class for one week.

Oki Telecom In-House Solder School II

Advanced Surface Mount Soldering Skills class for 3 days.

Oki Telecom ISO 9000 Documentation Training class for one month.

Soft Ware I.Q. Training Class

Asa Airline Customer Service Training Course

Body Of Christ Church International/ U.S.A. Media Department

Audio Engineer, Sound Recording of live music. Set-up of audio

equipment for stage musical, theatrical plays, and live production performances.

Pinkerton Norred & Associates and Barton security guard training for the

Atlanta 1996 Summer Olympics Games.

Georgia Work Ready Certify

Forklift Certify

Education:

Devry Institute of Technology, Atlanta, Georgia

Smti, Atlanta,Georgia



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