Jack Malady

** ****** *****, ********* **

Pittsburgh, PA 15236

Home:412-***-****

Cell1:412-***-****

Cell2:412-***-****

acqvlg@r.postjobfree.com

OBJECTIVE

A highly energetic, motivated and productive optimist with strong persuasive and negotiation abilities refined through years of outside technology sales and inside computer sales/customer service/call center experience, both inbound and outbound experience and residential collections experience seeks a position that will utilize my diverse skills and experience to create a win-win situation and to contribute to the profitability of a progressive organization.

EXPERIENCE

Aerotek Consultant at CVS Caremark Speciality Pharmacy (May 2014 to July 2015)

Customer Service Representative

Received inbound calls from customers who needed further information on their prescriptions such as delivery dates and status updates, delivery issues, copay and coverage questions as well as updating their accounts and contact information, onboarded patients to the specialty pharmacy and assisting with any other needs.

Home Depot, West Mifflin PA (September 2012 to January 2014)

Appliance Specialist

Assisted customers on the racetrack and within the Appliance and Custom Kitchen Show Rooms.

Asked open-ended questions and expressed a genuine interest in projects the customer was undertaking.

Determined the Customer’s level of expertise and needs. Answered questions and escorted the customers to merchandise in other sales areas that fit their needs. Provided customer service over the telephone and assisted customers with special orders and install sales. Communicated with the Inventory Associates regarding ordering issues. Communicated with the Freight/Fulfillment Team regarding pack-out/pack-down issues. Attended all scheduled product knowledge and training seminars.

Quest Diagnostics, Pittsburgh PA (April 2012 to April 2012)

Client Service Representative 1, Temporary position

Handled all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. Reported laboratory results to clients using established protocols. Documented reporting or call history in the patient's file and maintain appropriate records. Contacted the client to resolve routine matters related to patient testing and result reporting.

EDMC Online, Pittsburgh PA (September 2011 to March 2012)

Recovery Specialist

Performed collection of past due receivables from current or former students of brand schools of EDMC online. Followed procedures for the placement of students with outside collection agencies. Consistently maintained a positive student experience as well as assisting collections teammates as appropriate.

TRG Customer Solutions, Pittsburgh PA (May 2010 to August 2011)

Customer Service Representative

Support of BNY Mellon Share-owner Services Investors.

Duties include: Assisting clients in resetting their online and IVR pins, share balances, sending account statements to investors. Handled calls that were either common stock, ESPP: Employee Stock Purchase Plan programs and ESOP:Employee Stock Options plan programs. Handled questions pertaining to individual shares owned, ESOP enrollment questions.

Remax Financial Staffing, Pittsburgh PA (June 2009 to April 2010)

Outbound Insurance Verification Customer Service Representative, Temporary position

Performed outbound automotive insurance verification calls Dealing with the Borrower, Insurance Carrier, and the Insurance agent to verify current automobile insurance. I worked for a major Insurance carrier. This was a short term assignment.

NCO, Pittsburgh PA (April 2009 to June 2009)

Collections Representative

Performed collection calls on residential customer accounts. Professional handling of inbound customer calls, and continually demonstrating a passion to serve and show empathy for the customer especially when their service was terminated. This was a short term assignment.

EDUCATION

University of Phoenix, Pittsburgh Pennsylvania, On-line Campus

Bachelors Degree in Business Management, Still working toward completion

A.A.S. Community College of Allegheny County, South Campus, June 1985

Major: Computer Science.

COMPUTER SKILLS

Software: Microsoft Windows N.T. 4.0 Workstation, Microsoft Windows 98, Microsoft Windows 95, Microsoft Office 97, MacOS 7.0 and higher, and

MacWrite. Hardware: IBM 3090 Mainframe and various other personal computers.

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