CHRISTY KEMP

Apex, NC ***** 813-***-**** acqv9p@r.postjobfree.com

SUMMARY

I am passionate about the power of process and how process work can help employees and customers be engaged, productive and happy.

I am an adept facilitator and process improvement professional, and I specialize in working with teams that have complicated, undefined and/or challenged processes. I encourage end-to-end thinking, ensuring understanding of upstream and downstream effects of ideas and actions.

I am an experienced team leader effective in guiding teams with disparate views and objectives to consensus and gaining team confidence and cooperation to work toward a common goal. I am a strategic thinker that is comfortable working within all levels of an organization.

I continually strive to provide excellent customer experiences, and employ many techniques and tools to do so - adapting to the current environment and challenges with creativity and humor.

I am Six Sigma Green Belt Certified, and am also trained in the following process methodologies: Process Redesign (Hammer), Lean Six Sigma, 5S, RummlerBrache, Shingo Method, A3 Thinking, Root Cause Analysis, Rapid Action Workout, Change Management, Gartner Business Process Management

WORK EXPERIENCE

Cigna (Contractor engaged by Randstad)

12/8/2014 Present

Process Engineer / Business Rules Analyst

Key Responsibilities:

-Responsible for leading and/or working on process modeling, process improvement and business rules harvesting as part of a multi-year, enterprise initiative to implement a more customer centric process. Partner with IT and the Business to ensure alignment of the software solution to the business and customer needs.

MetLife

11/4/2013 12/5/2014

Process Improvement Consultant

Key Responsibilities:

-Responsible for leading and/or working on process improvement initiatives within the global infrastructure organization. Partner with process owners across the organization to define new or existing processes, develop process improvement recommendations, and support process reengineering efforts.

Achievements:

-Process Improvement: Reduced the amount of time to evacuate a frame from 2 weeks to 17 hours, increasing operational stability and decreasing risk and cost (~$250K/yr of savings). Created a simplified process to execute Enterprise Level Agreements in a timely and easily repeatable fashion. Created a new communications process between lines of business to facilitate project resource allocations. Created non-FTE Resource request process to decrease the time required for sourcing and to better manage the budget.

-Innovation: Launched the Raleigh Innovation Network to capture and advance the ideas and recommendations of new associates. Participated in the “Rise to the Top” challenge where 5 teams of were selected to create and pitch an idea on how MetLife could leverage social media to generate revenue.

-Facilitation: Facilitated a quick response actions with AVP/VP level employees to increase operational stability. Facilitated a Project Management data gathering and requirements session to enhance project reporting.

The Mosaic Company

3/1/2001 10/25/2013

Business Process Consultant (1/2012 – 10/2013)

Key Responsibilities:

-Drive the creation of conceptual and logical business processes and partner with business process stakeholders to analyze and redesign processes to improve business performance. Provide process modeling expertise, metric creation services, process mapping facilitation with the business, and facilitate process benchmarking.

Achievements:

-Process Improvement: Reduced the amount of time to complete the paperwork for vessel shipments from 25 days to 2 days. Decreased the new SAP plant setup time from 32 days to 6 days. Reduced FSA sample processing time from 196 hrs/mo to 39 hrs/mo. Improved the Rock Inventory process, reducing clerk entry time from 130 hrs/mo to 42 hrs/mo, with an additional recommendations that would eliminate 1 FTE. Created the Regulatory Compliance program, to include 2 new FTE positions, to eliminate risk and manage product registrations and reporting to government agencies and NGOs.

-Facilitation: Supported the Market to Cash and Record to Report Core Processes, facilitating working sessions and process improvements. Worked with the Enterprise PMO and IT PMO offices to reduce redundancies and standardize processes. Facilitated the company sustainability project, resulting in a coordinated and synchronized program that addressed environmental concerns. Led sessions in support of the OneSource project, ensuring that processes were documented and sustainable before being input into SAP.

-Leadership and Organization: Created a Process Improvement Community of Practice, a Process Council Website with document repository, a Process Redesign Roadshow with training, as well as templates, methods and processes to guarantee a consistent customer experience and to ensure projects and workload were organized and on track.

-Participated in Hammer and Company’s Phoenix Consortium

Warehouse Coordinator (10/2007 – 1/2012)

Key Responsibilities:

-Manage the Mosaic relationship with 20+ warehouses across the Western United States and Asia, including contract negotiation, invoice validation and payment, problem-solving / issue resolution, resupply, inventory management and SOX documentation.

Achievements:

-Process Improvement: Mapped warehouse processes to identify and implement process improvement opportunities. Created standard processes and templates for contract reviews, contract compliance, shared drive use and Sharepoint. Created and improved the product registration process. Planned and executed a warehousing database process improvement project which consolidated information and eliminated redundant work and spreadsheets. Led a Lean Six Sigma project at the Pekin Warehouse to reduce truck waiting time. Completed a Rapid Action Workout team in Savage to reduce loading errors.

Progressive IT Positions – Help Desk / IT Associate / IT Analyst / Senior IT Analyst (3/2001 – 10/2007)

Key Responsibilities:

-Lead, coach and develop a team to support the laboratories. Be the key business support / analyst for the Quality, EHS and Human Resources Groups. Design, code, test, debug, document, and maintain plant application systems. Provide Level 1 and Level 2 support

Achievements:

-Project Management: Planned, executed and monitored four major projects to consolidate the laboratories onto a common platform (LabVantage Sapphire). Assisted in the development of the interface between Sapphire and SAP. Other projects included: automatic daily faxing of reports; eBusiness customer profile management tool; upgrading Access97 reports to Crystal Reports with custom user interface; Asset Utilization reporting tool; importing data from obsolete systems into current systems.

-Business Support: Analyzed business requirements to provide solutions and work process improvements. Developed programs and systems for end users to increase productivity and functionality; provided user training and guidance. Provided Level 1 and Level 2 support to over 1,000 users in more than 12 locations worldwide with a 94% resolution rate. Escalated issues to the appropriate support group if necessary, with customer follow up to ensure issue was resolved to their satisfaction.

U.S. Army

1/1/1997 Present

Communications Officer (Multiple Positions, Various Units. Currently serving in the Reserves at U.S. Central Command)

Key Responsibilities:

-Serves during wartime as the J6 Joint Operations Center Officer supporting U.S. Central Command (CENTCOM) Headquarters in Qatar and Tampa. Responsible for all theater Command, Control, Communications and Computer issues that directly impact the CENTCOM area. Acts as a conduit for information flow between subordinate communication elements in the theater and the J6.

Achievements:

-Wartime Support of a Major Command: Served as UNIX Operations Chief for CENTCOM J2 Systems division. Supervised a team of thirty-three soldiers, sailors, airmen, and contractors during Operation Enduring Freedom leading up to Operation Iraqi Freedom. Was responsible for design and construction of the top secret UNIX systems for CENCTOM Forward Headquarters (CFH).

-Wartime Deployment: Deployed Group level (approximately 5,000 soldiers) headquarters to Kuwait Theater of Operations in support of Operation Iraqi Freedom. Designed, coordinated and installed Group TOC (Tactical Operations Center), providing support for all automation and radio equipment. Supervised team of seven soldiers; provided mentoring in customer service, troubleshooting techniques, and basic computer hardware and software fixes. Managed Local Area Network with over 200 users and 300 computer systems with 96% network availability rate.

-Battalion Level Support: Managed Help Desk and Help Desk staff, automation budget, architecture and equipment life cycle. Coordinated and performed maintenance on all computers, telephones, fax machines, printers, copiers and peripherals. Battalion project manager for a digital record keeping and management project in response to a Presidential directive. Redesigned network to increase available bandwidth and overall network efficiency.

-Platoon Level Support: Supervised over thirty people in the design, installation, operation and maintenance of a tactical communications network to include phones, radios and computers with a 95% reliability rate. Maintained operability and accountability of over $9M worth of equipment to include vehicles, communications shelters, cabling, radios, antennas and computers.

EDUCATION

Masters in Business Administration (MBA), University of South Florida (2007)

Bachelor of Arts (BA) in Political Science, University of California at Santa Barbara (1996)

SOFTWARE KNOWLEDGE

Microsoft Products (Word, Excel, PowerPoint, Access, Project, Visio, Sharepoint), SAP, Stellent IBPM, Salesforce.com, Minitab, Livelink (Document Management), IBM BlueWorks, Pega, Rally

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