Gloria J Harmon

*** **** ******

Elyria OH *****

Home: 440-***-****

acqv8d@r.postjobfree.com

Summary

Customer Focused Coordinator/Specialist/Administrative Assistant with extensive experience working with diverse client base and delivering results.

Highlights

Self-starter

Results-oriented

Deadline-oriented

Spreadsheet Development

Problem resolution

Customer Focused

Employee training and development

Team Player

Accomplishments

Managed an average of one hundred customer emails and one hundred phone calls per day.

Assisted in Development and Implementation of company’s first Travel and Expense Help Desk.

Assisted in Development and Implementation of company’s first Purchase Card Program.

Developed and implemented employee training for Purchase Card and Travel and Expense Programs.

Created and Staffed Help Desk for technical support and training for multiple proprietary software packages.

Identified and assisted in resolving defects in third-party software.

Key player in various program launch projects.

Experience

Information Management Specialist -Contractor 3/2015 - Present

Littler Mendelson Law Cleveland OH

Assist Regional Information Management with File Transfers, email migrations, and FileSurf support. Manage Information Management Team mailbox. Access and assign requests to the correct Coordinator for completion. Perform Ethical Screens.

Sales Associate 10/2014 – Present

Macy’s Elyria OH

Provide goal-based sales and Customer Service. Cash handling open and close POS system. Reconcile cash registers. Open credit accounts. Accept payment on credit accounts. Provide excellent customer service.

User Access Auditor -Contractor 5/2014 – 7/2014

Invacare Corporation Elyria OH

Contract position to audit user access to company’s network and various computer programs and databases according to controls set up by Internal Controls Department as prescribed by the FDA.

Purchasing Operations Coordinator 12/2008 – 4/2013

Follett Corporation River Grove IL

Manage Travel and Expense Help Desk. Administer Purchase Card Program. Administer Travel and Expense Program. Maintain vendor file. Provide training and help desk support for PCard and T&E Card programs. Create monthly reports. Troubleshoot software issues Launch company-wide programs

Customer Service Administrator 10/2006 – 12/2008

Follett Higher Education Group River Grove IL

Assist eLearning Manager. Maintain client relationships with college bookstore managers. Source and order college textbooks and other college educational materials. Process credit card payments. Resolve logistic and billing issues. Update records in CRM. Provide customer service to internal and external customers.

TextPros Coordinator 3/1998 – 9/2006

Follett Higher Education Group River Grove IL

Off-site college bookstore management. Source and order college textbooks domestically and internationally. Tracked international shipments, including on ships originating from China. Provide customer service to a specified group of college bookstores. Create purchase orders. Arrange for returns. Maintain inventory. Create monthly reports. Train bookstore personnel on new proprietary software.

Various Contract Positions 10/1996 – 3/1998

Assistant to the Business Manager 4/1994 – 9/1996

Proviso Township High School District 209 Maywood IL

Manage high school business office including Accounts Payable Accounts Receivable Cash Management Manage high school Bookstore including bank deposits and reconciling accounts Implementing bar-coding system Supervise business office staff Administer employee benefits Convert Chart of Accounts from 18-digit software program to 13-digit software program.

Payroll Assistant 4/1993 – 4/1994

Proviso Township High School District 209 Maywood IL

Process payroll for union, non-union, salaried, and hourly employees of second-largest school district in Illinois. Including collecting and verifying time cards. Preparing payroll for submission to ADP. Processing garnishments. Answering employee payroll questions. Creating reports.

Education

2014 College of Dupage Glen Ellyn IL

Associate in Applied Science – Business Management – Academic Honors

2010 College of Dupage Glen Ellyn IL

Certificate in Supervision – Academic Honors

2011 College of Dupage Glen Ellyn IL

Certificate in Management – Academic Honors

2013 College of Dupage Glen Ellyn IL

Certificate in Organizational Leadership

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