Javier Castillo

**** **** **** **, *** Antonio, TX 210-***-**** acqv7h@r.postjobfree.com

Summary

An IT professional with experience in IT audit and Customer Service. Highly motivated and great at working in new and challenging environments. Technically proficient and detailed oriented. Ten years of experience working with customers and other departments to achieve goals.

Technical Proficiencies

•Cisco Routers, Active Directory, Switches, Firewall/Proxy Administration

•LAN/WAN

•IP Networking and Routing Protocols

•Hardware and Software troubleshooting

•Network Security, Monitoring Tools, Enterprise Tools and Protocols.

•Experience with 2008 R2 Severs on Enterprise platform

Professional Experience

Harland Clarke - San Antonio, TX Aug 2014- Dec 2014

IT Auditor, Internship

•Performed IT Sarbanes-Oxley and Operational audits in accordance with company policies and regulatory requirements.

•Assessed controls over systems to ensure employees were adhering to safety and security guidelines.

•Performed internal and external testing of security and technology processes.

•Audited for Ernst and Young Atlanta and Dallas Mainframe as wells as Oracle and Valassis.

•Prepared audit reports detailing an accurate assessment of the area audited and proposing feasible solutions to client.

American Express – San Antonio, TX. 2010 – 2014

Business Travel Agent

•Lead Agent supervising teams of 30

•Investigated and resolved travel errors throughout the center to ensure clients were satisfied and accurately booked.

South West Business Corporation – San Antonio, TX 2008-2010

Customer Service Representative

•Provided on-site representation and administration of the day to day operations of the Loan Risk Management.

•Assisted customers with payment and loan information.

World Savings - San Antonio, TX 2005-2007

Senior Loan Officer

•Guided customers throughout the loan process

•Closed and funded an average of 20 loans per month.

United States Military, Navy – Yokosuka, Japan 2000-2004

•Responsible for Computer networking, troubleshooting, encryption and email accounts.

•Created accounts for new users and connected computer systems

•Managed upwards of 50 soldiers at a given time, including the training and certification of 70 soldiers.

•Installed Cat 5 cables throughout the ship.

•Received four Medals and succeeded in receiving an Enlisted Surface Warfare Specialist pin.

•Held a Top Security Clearance

Education

•San Antonio College /University of Texas at San Antonio 2010- present

Completed Courses in Cisco and Security Networking

Familiar with Linux and Java

Associates Degree in Network Administration to be completed in Dec 2015. (GPA 3.4)

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