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Customer Service Manager

Location:
Jupiter, FL
Posted:
July 23, 2015

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Resume:

Thomas (TJ) Harper P.O. Box ****** Coral Springs, Florida 33077-2233

Phone: 954-***-**** E-mail: acqv7c@r.postjobfree.com

OBJECTIVE: To obtain a position where I can apply my excellent work ethics, professional experience and personal strengths to help your company achieve its goals of obtaining a competent and effective leader who will ensure the growth and success of both community and staff by providing top notch customer service.

QUALIFICATIONS:

Real Estate Sales / Property Manager and Customer Service, provided competent and effective leadership by working closely with staff members to insure that work assignments were completed with accuracy, efficiency and in a timely manner; through effective and open communication, organization and meeting to discuss issues. Provided the flexibility and availability to contact me via cell phone or e-mail when needed thereby contributing to the growth and benefit of staff, company and customer.

Responsible for reviewing and processing tenant applications; obtaining proof of income, background checks, credit checks and presenting these to landlord for acceptance or denial; prepared invoices, collected deposits, collected rent, made deposits; able to handle supervision of eviction in rent agreement violation cases and delinquent accounts.

Leased out numerous units - 2 and 3 story apartment buildings, homes and duplexes; rented everything in two months with a 90% closing rate! Expert in customer service and presently receiving calls from former tenants for assistance.

Supervised relocation of rentals or home sales and handled repair work - plumbing, electric, air conditioning and other physical interior repairs. Responsible for maintaining asset appearance. Experienced in inspecting properties and making them presentable for showing.

Efficient in maintaining properties and the specific needs of each unit. Managed the status of all properties regarding move in date, cancellations, units pending or any issues with a particular unit. Excellent in preparing tenant leases and agreements.

Community Manager and Customer Service, responsible for asset appearance including exterior as well as interior of each unit to be leased; worked with owner extensively and diligently in obtaining outside contracts to evaluate and determine a plan to resolve major repair issues; regularly inspected properties to insure that properties were being maintained.

Thomas (TJ) Harper

Page 2

Insured maximum occupancy of all units by lease renewals with tenants; responsible for making sure that all units were maintained and any repair issues were taken care of immediately; handled all tenant issues and concerns in a efficient and caring manner to insure that any and all problems were resolved for the tenant and landlord and provide the best customer service possible.

SKILLS:

Familiar with Microsoft Software

General air conditioning and refrigeration service, installation and sales

Electrical and plumbing knowledge

EDUCATION:

Miami Dade College, A.A., Business Administration

Licensed Florida Real Estate Agent 2005 – Present

Continuing Real Estate education every two years (state required)

PROFESSIONAL

ORGANIATIONS:

National Association of Realtors

Local Real Estate Board Member

REFERENCES:

Available Upon Request



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