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Medical Customer Service

Location:
Addison, TX
Posted:
July 23, 2015

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Resume:

PAYTON M. JORDAN

**** ********* **. #*** ~ Lewisville Tx. 75067

Home: 214-***-****

Email: acqv5w@r.postjobfree.com

SUMMARY

Over sixteen years of experience in the medical field. Phlebotomy/EKG certified and hands on experience with various facilities. Looking for an opportunity to express my in depth knowledge in the medical industry with a company where I can grow.

QUALIFICATIONS

ICD 9 CM Microsoft Word

CPT/HCPCS Microsoft Excel

CMS 1500 Microsoft PowerPoint

IDPA 2360, HCFA 1450 (UB 92) Uniplex

Medical Terminology Care 360

Insurance Terminologies and Guidelines Copia

Medical Collections Epic

Computerized Billing via Medical Manager and Medisoft

Anatomy and Physiology

EDUCATION

Univ. of Phoenix, On-Line Present

Bach. Healthcare Admin.

Banner Institute, Chicago, IL Feb.2006

Medical Billing and Coding – Diploma

I-One Phlebotomy Registry, Chicago, IL August 1993

PROFESSIONAL EXPERIENCE

Parkland Hospital, Dallas, TX Aug. 2013- Sept.2014

ED. Phlebotomy

Collect Blood specimens in the Emergency Rooms

Problem solve for MD’s, RN’s and MT staff on Phlebotomy issues

Quest Diagnostics, Irving, TX Oct.2008 – Feb.2013

Patient Services Supervisor

Supervise multiple sites PSC’s and IOP’s

Approve time cards

Keep track of monthly patient volume

Employee attendance and TOP

Solve employee and client issues

All Medical, Dallas, TX February 2008 – October 2008

Temp Service

Perform Phlebotomy services for Quest Diagnostics

Over see urine drug screens

Perform veinupunctures on infants

Process specimens

Unique Medical Billing, Oak Forest, IL December 2005 – January 2006

Medical Externship

Utilized Med soft and Medical Manager software for transportation and physician billing and scheduling

Physician coding experience with ICD-9/ CPT-4, HCPCS

Fax physician and transportation bill to clinics and commercial insurance companies

Benefits verification such as commercial, Medicare, Medicaid and workers comp

Call physicians regarding order verifications

Administrative duties including answering 2 line phone, filing and pulling charts

Laboratory Corporation of America, Elmhurst, IL March 2003 – September 2003

Patient Services (PST) - District Supervisor

Supervised 34+ employees at 10 different sights.

Prepared electronic timesheets for payroll

Arranged training for new employees.

University of Chicago, Chicago, IL June 2002 – March 2003

Patient Services (PST) - Supervisor

Supervised Phlebotomy team of 20 employees

Prepared electronic daily work schedules & timesheets for payroll

Computerized data entry of order verification reports and diagnostic codes

Inventory and order supplies

Scan specimens before they are sent out for testing

13 years of Customer Service experience

Jackson Park Hospital, Chicago, IL February 1998 – June 2002

Phlebotomy Supervisor

Supervised the 10 people phlebotomy team.

Implemented training courses for new recruits – increasing profitability.

Co-managed the entire lab for six months prior to NIClLS lab contract.

Pediatric, adolescent, adult and geriatric venipuncture and radial artery puncture on adults

Collected specimens for routine, preoperative, timed and STAT

Covered emergency room lab

Communication with physicians, nurses, lab personnel and other members in health care

First Phlebotomy Register, Chicago, IL July 1994 – February 1998

Phlebotomist

Performed Phlebotomy duties on both in-patients and outpatients.

Training students

Centrifuged and transferred specimens.

Performed EKG’s



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