Glenda Harrison

**** ********** ***** **

Lithonia Ga.30058

404-***-**** (Cell)

acqv5u@r.postjobfree.com

Key Strengths

Excellent Communication Strong

Organization

Problem-Resolution Skills, Superior Listening Ability

Time Management

Results Directed

Team-Oriented

Training/Supervision

Summary of Qualifications

Dynamic self-directed professional with over 15 years in customer service

positions. Successful in developing sales, maintaining exceptional

customer relations and services management. Strong interpersonal skills

with ability to interface with others at all levels. Ability to remain

patient and productive in fast-paced, high pressure situations.

Professional experience

Packer(warehouse) 5/15 -present

Atlanta Bonded Inc.

Sort and package assorted candy for Mars( Twix, m&m, snickers, etc.) for sale. Ran tape machine, and worked on different lines as needed.

Cook 10/12 – 08/13

Smash Burger, Alpharetta, Ga.

Open the store each morning. Prepared vegetables, beef- balls, and beverages. Set the store up for opening, and put up stock. Short order grill cook - preparing cook to order meals. Cashier - processing hundreds of credit and debit card purchases daily. Server - greeting customers with excellent service while suggesting sales on specialty items.

Viscera Arranger 7/10 – 1/11

Pilgrims Pride, Athens, Ga.

With line speed s of ninety-one chickens a minute, I had to pull viscera behind the

left leg while making sure there was no parts left inside

Home maker 9/8 - 7/10

Transported children to and from school, as well as after school activities,

and doctors appointments. Basic accounting, bill paying, and shopping.

Cleaning, laundry, cooking

Accomplishments:

Staying calm during extreme situations.

Sales Agent 07/08 - 09/08

Dial America, Athens GA

Handled up to 200 incoming calls daily servicing Well Fargo credit

customers. Presented discounted membership incentives for travel, car,

hotel and airlines reservations. Maintained detail customer account

information with accuracy, preserving confidentiality on all

transactions.

Accomplishment:

Received ‘Top Agent’ recognition out of a team of 11. Credited with 98%

accuracy in sales having no cancelled orders.

Home Care Aide 08/02 - 02/06

Self-Employed, Carnesville, GA

Contracted with 2 disabled adults. Assisted with ADL’s, preparing meals

and housekeeping duties. Performed health care to include monitoring

vital signs/medication/physical therapy under the direction from medical

staff. Provides transport/maintained budget.

Accomplishment:

Commended by physician for significant improvement in client mobility.

Shift Manager 06/02 - 08/02

Arby’s Restaurant, Hartwell, GA

Performed all management duties also responsible for

assignment/supervision of 7 crew members. Monitored inventory/supplies.

Provide exceptional customer service.

Accomplishment:

Promoted from Cashier to Shift Manager within 3 weeks, recognized for

learning quickly and having an excellent attitude.

Assistant Manager 01/96 - 04/98

Hardees, Carnesville, GA

Over-seeing day shift operations at Greyhound Bus Stop location. Acted as

cook, took in/authorized inventory and completed kitchen sanitation.

Handled customer concerns diplomatically and efficiently.

Accomplishment:

Resolved situation of unscheduled arrival of double-decker bus, up to 75

Customers by remaining calm, organizing teams and assigning duties.

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