Sharandeep Kaur

** ****** ***** *****: 416-***-****

Brampton, ON L6Y 3E1 Email: acqv5t@r.postjobfree.com

Objective

Seeking the position to work as an employee in the organization where I can utilize team player skills, positive attitude and quality performance for achieving the organizations goals and needs.

SKILLS AND EXPERTISE

1 year experience in the customer service field

Computer System Technician: Software Engineering

Excellent verbal and written communication skills

Accomplished knowledge of Microsoft word 2010/2013,HTML,SQL,JAVA,Unix

Building trust and establishing rapport

Strong independent worker although can be team leader/player

Always look forward to the learning opportunity

Feels comfortable with tedious tasks yet adaptable to change

Familiar with documenting reports and meeting deadlines

Work with all potential and enhanced skills

Use capabilities through sincere dedication and hard work

SOFTWARE AND TECHNICAL CAPABILITES

Networking

•Manage and maintain PC's, routers and switches

•Backup management and recovery

•Built, troubleshoot and maintain home wired and wireless network

•Able to accurately troubleshoot and resolve technical issues relating to software, hardware and networks

Programming

•Proficient in Java, C,SQL, Unix/Linux, HTML, JQUERY,CSS

•Can create diagrams using Visio

•Develop object oriented and event-driven programs in a pedagogically sound programming language

•Good understanding of creating databases with Access, SQL, NOTEPAD++

•Can develop, debug, design and deploy simple object oriented program

•Able to work with computers using any operating systems

Databases

•Good knowledge of relational databases

•Able to build, implement and query databases in Access and SQL

•Learn new technologies and applications quickly and easily

•Can create reports through queries

•Proficient with all of Microsoft and most Adobe programs

Education

Diploma: Computer System Technician: Software Engineering January 2014 to Present

Sheridan Institute of Technology & Advanced Learning

Brampton, ON

Relevant Courses:

Web Development

Linux/Unix Operating Systems

Systems Analysis and Design

Enterprise Java Development

Data Structures and Algorithm Dev–C

Applied Operating Systems Design

Discrete Math

Introduction to Business Software Systems

Statistics-Computer Science

Applied Calculus

Data Communications-Local Area Networks

Computer Architecture

RDBMS Application Development

IT Project Management using PMP

Mobile Web-based Application Development

Object Oriented Programming – Java

Data Network Design and Configuration – Routers and Switches Database Design and Implementation

Computer and Network Security

Work Experience

A&W

Cashier, Mississauga, ON Dec 2014-May 2015

•Created a track record of customers

•Greeted customers in a polite and friendly manner

•Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way

•Check the food items prior to serving customers to ensure their order is correct

•Ensured the cleanliness of dining area and food items before serving

•Received and processed payments by cash, check, credit card and automatic debit

•Maintained serving standards and followed all regulations while performing duties

•Hands-on experience in accepting payments from customers and give change and receipts

Wheels

Warehouse Employee, Mississauga, ON Aug 2014-Oct 2014

•Picked, packed and transported orders in a time efficient manner

•Developed strong team working skills to accomplish fast-paced duties

•Maintained stock in an ordered fashion on shelves or in correct locations

•Processed outbound shipments of inventory via UPS and commercial carrier

•Maintained a clean and safe condition of equipment and work area

Cyber Hub

System Analyst, Jalandhar, India May 2012 – April 2013

Defines application problem by conferring with clients; evaluating procedures and processes

Develops solution by preparing and evaluating alternative workflow solution

Controls solution by establishing specification

Provide reference by written documentation

CMC

Help Desk Specialist, Nawanshahr, India June 2010 – March 2012

First level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilise excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products and services

Cashier, Mississauga, ON Cashier, Mississauga, ON

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