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Customer Service Office

Location:
Washington, DC
Posted:
July 23, 2015

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Resume:

MARIO BRYANT

mailto:acqv3c@r.postjobfree.com

Objective: To obtain a position that will utilize my Freedom of Information Act skills; which will achieve customer satisfaction and case backlog reduction.

Summary: • Proficient with FOIA Xpress, Redact Xpress, MS Suite, Outlook, and Adobe Acrobat • Skilled with processing cases from beginning to case closure • Strong analytical, problem-solving, decision-making and customer service skills

Professional Experience:

Panum Group Washington, DC 10/14 to Present

Jr. FOIA Specialist United States Department of Agriculture (USDA)

• Assisted with case reduction by Create case files for FOIA Analyst, upload into database and assign case numbers; performed initial request assessment and analysis to begin FOIA research • Compose response letters to requesters for the agency; discuss fee waiver and request clarification • Resolve discrepancies of responsive documents, coordinated, planned and prepared • Conduct electronic records management of all paper files to electronic format

• Redact records for release citing appropriate FOIA exemptions; provide customer service to customers and client on a daily basis • Review FOIA requests, document in FOIA Xpress and review hotline complaints, transfer closed cases to The WNRC

• Work with members of the press, general public, commercial and private requesters on identifying responsive documents, refining FOIA requests

Insight Global Arlington, Virginia 12/2013 to 8/2014

FOIA/PA Compliance Analyst (Pentagon-Secretary of Air Force)

• Compiled regular workload reports, special status reports, and /or statistical summaries on work • Exercised decision making power under the FOIA and cited appropriate exemptions • Analyzed responsive records, conducted research, and prepared responses to assigned FOIA/PA requests, including interim responses or extension letters

• Submitted Federal Register Notices online; posted redacted FOIA Logs • Produced statistical data for Quarterly Air Force Common Output Levels Standards (AFCOLS) Report; coordinated bi-weekly Teleconferences with MAJCOM’s

• Achieved 22% backlog reduction by conducting case by case review of assigned cases

• Worked directly with FOIA Managers, Analysts and requesters daily to achieve case closure within 20-day timeframe; per 5 U.S. Code § 552

FCI Federal District of Columbia 7/2013 to 11/2013

Senior FOIA Analyst (Treasury-Office Foreign Assets Control) • Redacted complex financial requests, utilized (Submitter Notices), cited appropriate (b)(4), (5), (6) and (8) exemptions; prepared various FOIA correspondence letters • Negotiated with customers to obtain requests clarification, fee related issues, and additional time • Performed client assessment of requests and appeals for expedition and fee waivers • Analyzed departmental documents for appropriate distribution and filing • Obtained responsive documents from other local, state and federal agencies • Analyzed FOIA requests received to determine if they are in compliance with agency regulations

Silver Star Consulting Alexandria, VA 6/2012 to 7/2013 Junior FOIA Analyst (Defense of Information Policy Office) • Redacted Department of Defense Freedom of Information Policy Office (DFOIPO) Litigation records, applied (b)(1), (3), (5), (6) and (7) exemptions • Tasked external agencies (DIA, CIA, FBI, MEDCOM) for 2nd review and search of records • Logged metadata into FOIA Xpress database; tracked and monitored cases • Prepared Vaughn Indexes for litigation trials; hand delivered responsive records to other agencies • Tracked FOIA requests received by means of manual and electronic logs

Aspen of DC, District of Columbia 11/2011 to 4/2012 FOIA Analyst (Federal Emergency Management Agency) • Worked closely with officials throughout the Federal Emergency Management Agency (FEMA) to identify, obtain, analyze and process for release • Drafted FOIA response letters to requesters ; produced weekly metric reports • Provided appropriate FOIA and administrative release, policy, procedures and practice standards • Sent search requests to internal and external program areas for responsive documents • Negotiated with companies to obtain Submitter Notice responses for release of records • Reviewed incoming FOIA requests to ensure they were Perfected; redacted contracts and other records, cited (b)(4), (6), (7)(f) and 9 exemptions

Sagent Partners Waldorf, MD 8/2010 to 12/2010 FOIA Administrator (Air Force Office Special Investigations) • Entered metadata into FOIA Xpress database and assigned case numbers • Managed Air Force Office Special Investigations (AFOSI) records; overhauled the file repository • Composed response letters to requesters; discussed fee waiver and request clarification issues • Resolved discrepancies of responsive documents sent to AFOSI FOIA office from field agents • Conducted electronic records management of all paper files to electronic format • Performed initial request assessment and analysis to begin FOIA research

ITAC Solutions Alexandria, VA 10/2009 to 5/2010 Document Review Specialist • Referred Army intelligence records for declassification under Executive Order (EO) 12958 • Identified documents containing Restricted Data /Formerly Restricted Data (RD/FRD) and Critical Nuclear Weapon Design Information (CNWDI) • Referred equities to agencies (CIA, STATE, DOE) for declassification of their documents • Reduced the backlog by reviewing three-thousand pages (2) Microfilm reels per day • Trained new employees with declassification review procedures • Performed data entry, delivered/retrieved records from The National Archives and Records Administration (NARA)

CERTIFICATIONS/TRAINING:

Department of Justice Freedom of Information Act for Attorneys and Access Professionals, 2015 Department of Defense Freedom of Information Act Training Course, 2013 Department of Energy RD/FRD Reviewers Certification Course, 2008



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