ALEXANDER MUKANDA

**** *. ****** ****** • Chicago, Illinois 60625

acquui@r.postjobfree.com • 847-***-****

PROFE S S I ONAL EXPER I ENCE

Asian Human Services – Chicago, Illinois

Outreach and Enrollment Project Manager (July 2014 – present)

Recruit, manage, and evaluate a team of In-Person Counselors (IPCs) to surpass outreach and enrollment goals

Generate and implement outreach plans to effectively reach targeted populations

Initiate and strengthen partnerships with ethnic community organizations, local community colleges, faith communities, and consulates

Collect and organize team outreach and enrollment data, and submit weekly, monthly, and quarterly reports to Federal and State funding entities Outreach and Enrollment Coordinator (September 2013 – June 2014)

Conducted health coverage enrollments with multi-cultural community members (averaging 140 per month), ensuring a linguistically and culturally competent environment and utilizing trained interpreters when needed

Educated and empowered immigrant community members through facilitating presentations and discussions about newly available health care opportunities and how to access health and human service resources, as needs are identified

Enrolled and/or provided referrals to clients for a range of resources including mental health counseling, Supplementary Nutritional Assistance Program (SNAP) benefits, etc.

Coordinated organizational special events, including staff meetings and health fairs

Worked to improve organization’s media presence, including social media and ethnic print media DuPage Federation on Human Services Reform – Villa Park, Illinois Language Access Resource Center (LARC)

Trained Interpreter (2013 – present)

LARC After-Hours Coverage & Office Support (2013 – present)

Provides accurate interpretation to health and human service organizations (Languages: Swahili, Nyanja, Bemba, Lunda)

Manages day-to-day and after-hours LARC office support, including coordination of interpretation and translation services, when needed

Communicates professionally with clients, providers, and interpreters via telephone and e-mail Lakeshore Sport & Fitness – Chicago, Illinois

Membership Advisor (December 2011 – April 2012)

Advised members on appropriate membership package and programs

Within first month, signed up 46 new members, surpassing department individual goal of 40 memberships

Developed strategic outreach plan to acquire new members Lakeshore Athletic Club – Chicago, Illinois

Membership Representative (2008 – September 2011)

Responsible for bringing in leads and walk-ins to tour the club and sign up for membership

Arranged corporate events to facilitate group discounts as well as increase overall memberships

Utilized effective customer service skills to assure member satisfaction and successfully resolve any issues

Averaged 10 or more new Lakeshore Athletic Club members a week Marcus Evans – Chicago, Illinois

Account Executive (2007 – 2008)

Responsible for contacting many of the world’s leading providers in real estate investments; delivered essential economic data through a series of unique executive-level summits organized by Marcus Evans

Prospected for new clients, conducted sales presentations, closed sales, and managed accounts

Through research, uncovered clients investing in Fund of Funds, Asset managers, Emerging Market investors, REIT managers, etc.

Accomplished aggressive phone sales and pitch to real estate investment leaders in the United States, Middle East, Southeast Asia, and Europe

Contacted a minimum of 150 leaders daily and established at least five (5) decisions per week and closing sales

TJ Safaris – Arizona; Wes Hixon Safaris – Tennessee Safari Consultant and Booking Agent (2004 – 2007)

Introduced and familiarized potential clients to TJ Safari and Wes Hixon Safari companies and presented the various safaris available in eastern and southern parts of Africa

Participated in safari conventions around the country

Created PowerPoint presentations to be utilized at the conventions

Provided African cultural competency education to potential clients resulting in the breaking of barriers and increased comfort levels for a diverse client base

Hosted clients during the entire safari experience

Booked an average of 20 – 30 safari tours annually

Demonstrated excellent communication skills ensuring client loyalty Milloy Group, Inc. – Ashburn, Virginia

Carrier Sales Respresentative (1993 – 2003)

Captured incremental business from Lima, Peru, Tanzania, India, and Bangladesh buying and selling minutes in the telecommunication market

Established exceptional relationships with clients across the world to ensure successful marketing

Participated in telecommunication tradeshows to establish and sustain client-user relationships

Managed independent contractors from other carriers PROFE S S I ONAL DEVELOPMENT

State of Illinois In-Person Counselor (IPC) / Certified Application Counselor (CAC) Certificate Federal Navigator Certificate 2013 – 2015

St. Augustine College: Institute for Workforce Education, Center for Non-Profit Effectiveness Non-Profit Leadership Series Certificate 2015

DuPage Federation on Human Services Reform – Villa Park, Illinois Language Access Resource Center (LARC)

Certificate, Medical Interpreter Training (60 Classroom hours; 40 Externship hours) September – November 2012

EDUCAT I ON

Mweka International Wildlife College – Moshi, Tanzania Bachelor of Science in Game Management and Tour Guide Safaris (1990 – 1993) TECHNOLOGY

Proficient in Microsoft Word, Excel, and Powerpoint; and social media communications including Facebook and Twitter

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